A place to ask questions, connect with others, and stay in the know
Community members and friends!
We're excited to start this event, get the opportunity to interact with all of you and share our excitement over Genesys' gamification capabilities.
If you're not familiar with the Genesys Gamification Event Series yet, we recommend you take a quick look at our event overview page to find out what these next few weeks have in store for us. You can also check out our Genesys Gamification Event Series tab on the helpful links panel on your right to get easy access to all our upcoming events and published content.
To start off, we recommend you check out our on-demand webinar, Game On: Engage your at-home workforce.
Check out our instructional videos:
We've set up a series of discussions posts related to each of the topics.
However, feel free to create your own discussion post by clicking the "Start a Discussion" button on the Community homepage.
Make sure to use the tag #GenesysGamificationEventSeries so our moderators can quickly find your post and answer.
As part of the event, we will be holding live Zoom "Office Hours" during the week of September 21st through the 25th. Come join us and learn more from our expert team of Genesys professionals; learn best practices and helpful tips for making the most out of your nGAGEMENT add-on and leveraging gamification to build the best contact center workforce.Join us if you're in the Americas by registering for each session here:
OUR AUSTRALIA AND PACIFIC SESSIONS ARE ON HOLD! CHECK BACK FOR NEW DATES SOON!Join us if you're in the Australia or the Pacific region by registering for each session here:
Don't miss out on the GCAP Gamification Contest! Doing things like posting on our discussion posts, joining the live Zoom "Office Hours" and earning badges on nGAGEMENT can translate to points over on the Genesys Customer Advocacy Program! Check out our WEM GCAP channel to discover the 16 available challenges for this event.
We're excited to interact with you and hope you enjoy and learn a lot about gamification in these upcoming weeks!
Join us if you're in the Australia or the Pacific region by registering for each session here:
KICKOFFGame On: Engage your at-home workforceOn-Demand Webinar
Schedules & nGAGEMENT
Powering the Agent Experience
Leaderboards & Challenges
KPIs & Sparks
Quizzes & Contests
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.