Community members and friends!
Welcome to the Genesys Gamification Event Series!
We're excited to start this event, get the opportunity to interact with all of you and share our excitement over Genesys' gamification capabilities.
If you're not familiar with the Genesys Gamification Event Series yet, we recommend you take a quick look at our event overview page to find out what these next few weeks have in store for us. You can also check out our Genesys Gamification Event Series tab on the helpful links panel on your right to get easy access to all our upcoming events and published content.
Get Started
To start off, we recommend you check out our on-demand webinar, Game On: Engage your at-home workforce.
Ready to dive deep into Gamification?
Check out our instructional videos:
Join the Conversation
We've set up a series of discussions posts related to each of the topics.
However, feel free to create your own discussion post by clicking the "Start a Discussion" button on the Community homepage.
Make sure to use the tag #GenesysGamificationEventSeries so our moderators can quickly find your post and answer.
Ask Our Experts Directly
As part of the event, we will be holding live Zoom "Office Hours" during the week of September 21st through the 25th. Come join us and learn more from our expert team of Genesys professionals; learn best practices and helpful tips for making the most out of your nGAGEMENT add-on and leveraging gamification to build the best contact center workforce.
Join us if you're in the Americas by registering for each session here:
- Schedules & nGAGEMENT Setup - September 21st @ 10AM Eastern Time
- Powering the Agent Experience - September 22nd @ 10AM Eastern Time - REGISTER HERE
- Leaderboards and Challenges - September 23rd @ 10AM Eastern Time - REGISTER HERE
- KPIs and Sparks - September 24th @ 10AM Eastern Time - REGISTER HERE
- Quizzes & Contests - September 25th @ 10AM Eastern Time - REGISTER HERE
OUR AUSTRALIA AND PACIFIC SESSIONS ARE ON HOLD! CHECK BACK FOR NEW DATES SOON!
Join us if you're in the Australia or the Pacific region by registering for each session here:
- Schedules & nGAGEMENT Setup - September 21st @ 10AM NSW
- Powering the Agent Experience - September 22nd @ 10AM NSW
- Leaderboards and Challenges - September 23rd @ 10AM NSW
- KPIs and Sparks - September 24th @ 10AM NSW
- Quizzes & Contests - September 25th @ 10AM NSW
Keep in mind, we will be giving you special codes that you can submit to the GCAP WEM channel's challenges to redeem GCAP points. So make sure to stop by!
Speaking of which,
Start Earning Points Now
Don't miss out on the GCAP Gamification Contest! Doing things like posting on our discussion posts, joining the live Zoom "Office Hours" and earning badges on nGAGEMENT can translate to points over on the Genesys Customer Advocacy Program! Check out our WEM GCAP channel to discover the 16 available challenges for this event.
We're excited to interact with you and hope you enjoy and learn a lot about gamification in these upcoming weeks!
But first, let us know if you've checked out our webinar and what were your key takeaways by commenting below
#ForecastingandScheduling/Decisions#Gamification------------------------------
Marcela Areiza
Product Marketing/Management Manager
Genesys - Employees
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