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Hello. we use Genesys Engage On premise. We have installed Dynatrace agent into all critical Genesys components i.e. ,T server, config, URS/ ORS, SIP server etc. We can monitor host heath but due to architectural reason, we cannot able to do very intensive application performance minoring as most of the critical functions in Genesys are defined as process but we could not configure to monitor the process effectively. It would be excellent if genesys has any help for this so we can mature the integration.
This forum (and therefore this thread) concerns the Genesys PureConnect product line, which is distinct from Genesys Engage. I would recommend starting a new thread over on the Engage forums here.
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