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Mr. Vaun McCarthy

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RE: Knowledge Fabric & SharePoint Connector

Posted By Vaun McCarthy 01-28-2026 21:34
Found In Egroup: Genesys Cloud - Main \ view thread
It's not just you Sebastien. I suspect even though it's on the release notes and shows as delivered it hasn't fully been propagated out to all regions yet. There's supposed to be a new Fabric Sources tab show up that I don't see yet either. ------------------------------ Vaun McCarthy ------------ ...

RE: Transfer data to an external number using DTMF

Posted By Vaun McCarthy 12-26-2025 21:06
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
James, (and OP), what is it that the third party does that receives the DTMF? When we first moved onto Cloud from Engage years ago, we had a solution build in GVP on Genesys Engage that could do this relatively easily and assumed we'd need to replicate it in Genesys Cloud. However after finding out we ...

RE: Can an agent script generate a random number?

Posted By Vaun McCarthy 12-06-2025 00:55
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Very nice! Get Outlook for Android This email and all contents are subject to the following disclaimer: https://services.global.ntt/en-us/email-disclaimer Sensitivity Label: General

RE: Can an agent script generate a random number?

Posted By Vaun McCarthy 12-05-2025 17:51
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
This will be useful for something I'd parked a while ago too, thanks. ------------------------------ Vaun McCarthy ------------------------------

RE: Genesys Cloud SSO Certificate Expiry 10Dec2025

Posted By Vaun McCarthy 12-01-2025 03:38
Found In Egroup: Genesys Cloud - Main \ view thread
Based on what I looked into last time this was done, one of the key places to look is in the SSO setup in the app within Entra ID. Happy for others to jump in and correct me in the below as I didn't get clear confirmation last time, so this is just going off the fact we did nothing last time. ...

RE: OAuth Client Permission Enforcement for User Management APIs

Posted By Vaun McCarthy 11-26-2025 13:37
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
That makes sense, thanks Becky. ------------------------------ Vaun McCarthy ------------------------------

RE: OAuth Client Permission Enforcement for User Management APIs

Posted By Vaun McCarthy 11-26-2025 13:33
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Hi Ananya, you mention here having received feedback but I don't see any comments or replies on this post. May I ask you to please point me to where people have given feedback on this change? ------------------------------ Vaun McCarthy ------------------------------

RE: AI Advanced Summaries? Did that get released?

Posted By Vaun McCarthy 11-19-2025 21:46
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks Tatjana, the release notes page mentions the limited basis, but the actual resource centre page on the feature does not. So I'm not sure which is actually correct here or if something just got missed in the release. ------------------------------ Vaun McCarthy ------------------------- ...

AI Advanced Summaries? Did that get released?

Posted By Vaun McCarthy 11-19-2025 18:18
Found In Egroup: Genesys Cloud - Main \ view thread
I for some reason thought this was released this week but I can't seem to see this advanced section. Does anybody else in APAC see it, or for that matter, any region? #AIConfiguration #AICopilot(Agent,SupervisorAdmin) ------------------------------ Vaun McCarthy ---------------------------- ...

RE: Changing partner orgs - impact on clients if grey/white lists differ?

Posted By Vaun McCarthy 11-11-2025 14:50
Found In Egroup: AppFoundry: The Genesys Marketplace Experience \ view thread
Thanks I believe this was sorted out and it came down to what the listing setting was at the time the product was added to the subscription. ------------------------------ Vaun McCarthy ------------------------------

RE: AI Guides

Posted By Vaun McCarthy 10-30-2025 01:41
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Martin, would you please be able to share the full instruction text of your guide (redacting anything sensitive of course) that included Cameron's suggestion? ------------------------------ Vaun McCarthy ------------------------------

RE: Call Hold Alert for Agents

Posted By Vaun McCarthy 10-23-2025 17:14
Found In Egroup: Genesys Cloud - UI New Features \ view thread
I know I've done similar based on call duration in a script before, but I'm only guessing whether or not you'd be able to be able to pull hold duration somehow in a script to do the same type of thing. If it's critical enough you might be able to see if an appfoundry product can do it. -------- ...

RE: Known Issues of the New Navigation Experience

Posted By Vaun McCarthy 10-23-2025 16:07
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Hi Will, by "a few times" I meant to say a LOT lol... one example is the WFM Forecast grid/mod view. If you hit tab about 50 times the buttons come up. At around the 42nd tab mark the call/chat buttons get shunted up into the partner banner :) What resolution are you using? ------------------------------ ...

RE: Known Issues of the New Navigation Experience

Posted By Vaun McCarthy 10-23-2025 08:18
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Hey Will, just curious. Do the buttons appear if you hit tab a few times in the role screen? I think that's symptomatic of a few things I've found today where I thought buttons were hiding but it appears the org/partner banner is pushing page elements down and screwing up the layout. ------ ...

RE: Call Hold Alert for Agents

Posted By Vaun McCarthy 10-23-2025 00:42
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Hi Lalit, this is something you might be able to achieve within an agent script if you're using those. ------------------------------ Vaun McCarthy ------------------------------

RE: Known Issues of the New Navigation Experience

Posted By Vaun McCarthy 10-22-2025 18:58
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Weird I tried replying to this but it vanished. Have you tried hitting tab a few times in that view Will? I've found a few pages where this same thing happens so it looks like the partner/org banner is shunting page elements down and pushing buttons off the page. ------------------------------ ...

RE: AI Guides - what do you like/dislike? Have you actually deployed any?

Posted By Vaun McCarthy 10-22-2025 18:00
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks Lionel, just on that readability part - I had an instruction in my guide to format this type of thing nicely. But like other things in the Guides, I found it did that sometimes for one or two interactions, but just kept putting it out like you see in your example. I've tried different wordings ...

RE: AI Guides - what do you like/dislike? Have you actually deployed any?

Posted By Vaun McCarthy 10-22-2025 17:54
Found In Egroup: Genesys Cloud - Main \ view thread
I agree Brian. I was keen to see this preview function as well but that excitement pretty quickly fizzled out when I saw I wasn't able to actually preview it to test what I was trying to fix or achieve without still putting through a full interaction. Given a lot of guides are being built specifically ...

RE: Known Issues of the New Navigation Experience

Posted By Vaun McCarthy 10-19-2025 20:48
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Hi @Zoltan Juricskay can we please get an update in here around the cloned user org switching outstanding issue? ------------------------------ Vaun McCarthy ------------------------------

RE: How to order participant data

Posted By Vaun McCarthy 10-16-2025 17:21
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi Tyler, there is a browser add on/extension (developed independently by one of the Genesys team) that can sort customer participant data on that screen. I've found this very useful in the past: https://chromewebstore.google.com/detail/genesys-cloud-participant/idcgndlfcmhnblolkoijgnpeeppilfln ...