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Mr. Vaun McCarthy

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RE: Creates flowcharts of Genesys cloud or PureConnect interaction flow

Posted By Vaun McCarthy 05-15-2026 20:44
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Ishi, what recent developments have been made on this product? is it still actively being looked at? ------------------------------ Vaun McCarthy ------------------------------

RE: Generate AI Guide from Transcript - Permission Question

Posted By Vaun McCarthy 05-05-2026 03:52
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks Richard, that makes sense. The key piece in here that could maybe be clearer in the description of this feature is that (at least according to my theory) AI Insights is really only required here because it extends the retention of the summary information from the 10 days only provided by agent ...

RE: Generate AI Guide from Transcript - Permission Question

Posted By Vaun McCarthy 05-01-2026 12:33
Found In Egroup: Genesys Cloud - Main \ view thread
If AI insights is required that's fairly disappointing as that just adds an additional cost. What if the organization uses agent copilot already? Forcing an organization to enable ai insights at extra cost is a blocker to some. ------------------------------ Vaun McCarthy ------------------------- ...

RE: New Q&A Show, New Genesys Cloud Copilot!

Posted By Vaun McCarthy 04-29-2026 17:00
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Elisson, from my testing, the actions carried out by Copilot are done effectively on behalf of the logged in user, so the audit entries will show the actions being done by whichever user asked Copilot to do something. I don't see anything that specifically identifies it as being done via Copilot. ...

RE: User provisioning

Posted By Vaun McCarthy 04-24-2026 23:01
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Edward, depending on what you're asking here, users can be provisioning into Genesys Cloud using SCIM without necessarily also adding them to a group. In order for a user to be assigned to a group in Genesys Cloud via SCIM, the user has to be created first. If you see the audit log for a user provisioned ...

RE: genesy enhanced tts replacement after Deprecation

Posted By Vaun McCarthy 04-15-2026 00:50
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
It's my understanding it's just the Google and Azure voices being dropped from enhanced TTS so if you're using those you'll need to setup a separate integration to Google or Azure to continue using those third party voices. If you're using AWS Polly you can continue using Enhanced TTS. ----------- ...

RE: Agent Greeting with TTS

Posted By Vaun McCarthy 04-13-2026 02:22
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks, yes am familiar with all of that but I see no reference to the options Cameron mentioned or the specific SSML support. ------------------------------ Vaun McCarthy ------------------------------

RE: Agent Greeting with TTS

Posted By Vaun McCarthy 04-12-2026 17:20
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Cameron I'm circling around and came across this thread too. Can you please point me to the resource centre article that talks about this TTS only option and the support for SSML in these? ------------------------------ Vaun McCarthy ------------------------------

RE: AI insight required license

Posted By Vaun McCarthy 03-12-2026 15:32
Found In Egroup: Genesys Cloud - Main \ view thread
You will need AI tokens for this. ------------------------------ Vaun McCarthy ------------------------------

RE: Unable to add genesys enhanced tts connecttor from my profile

Posted By Vaun McCarthy 03-08-2026 19:34
Found In Egroup: AppFoundry: The Genesys Marketplace Experience \ view thread
Hi Binu it's also worth making sure this is still in your reseller list in your partner org within AppFoundry. ------------------------------ Vaun McCarthy ------------------------------

RE: Can we have both named and concurrent license in same org?

Posted By Vaun McCarthy 03-03-2026 23:36
Found In Egroup: Genesys Cloud - Main \ view thread
No you can't mix Named and Concurrent. There are other options though around license cost which include looking at hourly billing or CX1/2 with individual upgrade add-ons to users. ------------------------------ Vaun McCarthy ------------------------------

RE: Knowledge Fabric & SharePoint Connector

Posted By Vaun McCarthy 01-28-2026 21:34
Found In Egroup: Genesys Cloud - Main \ view thread
It's not just you Sebastien. I suspect even though it's on the release notes and shows as delivered it hasn't fully been propagated out to all regions yet. There's supposed to be a new Fabric Sources tab show up that I don't see yet either. ------------------------------ Vaun McCarthy ------------ ...

RE: Transfer data to an external number using DTMF

Posted By Vaun McCarthy 12-26-2025 21:06
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
James, (and OP), what is it that the third party does that receives the DTMF? When we first moved onto Cloud from Engage years ago, we had a solution build in GVP on Genesys Engage that could do this relatively easily and assumed we'd need to replicate it in Genesys Cloud. However after finding out we ...

RE: Can an agent script generate a random number?

Posted By Vaun McCarthy 12-06-2025 00:55
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Very nice! Get Outlook for Android This email and all contents are subject to the following disclaimer: https://services.global.ntt/en-us/email-disclaimer Sensitivity Label: General

RE: Can an agent script generate a random number?

Posted By Vaun McCarthy 12-05-2025 17:51
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
This will be useful for something I'd parked a while ago too, thanks. ------------------------------ Vaun McCarthy ------------------------------

RE: Genesys Cloud SSO Certificate Expiry 10Dec2025

Posted By Vaun McCarthy 12-01-2025 03:38
Found In Egroup: Genesys Cloud - Main \ view thread
Based on what I looked into last time this was done, one of the key places to look is in the SSO setup in the app within Entra ID. Happy for others to jump in and correct me in the below as I didn't get clear confirmation last time, so this is just going off the fact we did nothing last time. ...

RE: OAuth Client Permission Enforcement for User Management APIs

Posted By Vaun McCarthy 11-26-2025 13:37
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
That makes sense, thanks Becky. ------------------------------ Vaun McCarthy ------------------------------

RE: OAuth Client Permission Enforcement for User Management APIs

Posted By Vaun McCarthy 11-26-2025 13:33
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Hi Ananya, you mention here having received feedback but I don't see any comments or replies on this post. May I ask you to please point me to where people have given feedback on this change? ------------------------------ Vaun McCarthy ------------------------------

RE: AI Advanced Summaries? Did that get released?

Posted By Vaun McCarthy 11-19-2025 21:46
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks Tatjana, the release notes page mentions the limited basis, but the actual resource centre page on the feature does not. So I'm not sure which is actually correct here or if something just got missed in the release. ------------------------------ Vaun McCarthy ------------------------------

AI Advanced Summaries? Did that get released?

Posted By Vaun McCarthy 11-19-2025 18:18
Found In Egroup: Genesys Cloud - Main \ view thread
I for some reason thought this was released this week but I can't seem to see this advanced section. Does anybody else in APAC see it, or for that matter, any region? #AIConfiguration #AICopilot(Agent,SupervisorAdmin) ------------------------------ Vaun McCarthy ------------------------------