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Luiz Rosa

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RE: Favorite sport and athlete/team

Posted By Luiz Rosa 03-27-2026 14:58
Found In Egroup: Genesys Casual \ view thread
Football for me as well. I'm Brazilian, but an AC Milan fan, and Modrić is one of my favorite players to watch. ------------------------------ Luiz Rosa Full stack developer ------------------------------

RE: Do you use orquestrator? What part of Orquestrator do you like more?

Posted By Luiz Rosa 03-27-2026 14:54
Found In Egroup: Genesys Casual \ view thread
The store items are definitely my weakness 😅 ------------------------------ Luiz Rosa Full stack developer ------------------------------ ...

RE: Oscar Ballots Winner Announced!

Posted By Luiz Rosa 03-17-2026 20:25
Found In Egroup: Genesys Casual \ view thread
Congratulations @Hercules Ferreira ------------------------------ Luiz Rosa Full stack developer ------------------------------

RE: AI Certification Prep

Posted By Luiz Rosa 03-16-2026 19:15
Found In Egroup: Certification and Training \ view thread
Hello Laura Pickard. If you're looking for broader AI reading materials, they can definitely help with general concepts. However, from experience, it helps much more to combine that reading with real configuration practice in Genesys Cloud rather than focusing only on theory. Working on practical ...

RE: Certificação em outros idiomas

Posted By Luiz Rosa 03-16-2026 19:00
Found In Egroup: Certification and Training \ view thread
Oi @Andre Costa. Atualmente as provas de certificação da Genesys são disponibilizadas apenas em inglês. No entanto, candidatos que não são falantes nativos podem utilizar ferramentas de tradução durante o exame para auxiliar na compreensão das perguntas. Mais informações na página oficial: https:/ ...

RE: Specialist certifications - Study on Beyond and/or on the Resource Center?

Posted By Luiz Rosa 03-11-2026 14:01
Found In Egroup: Certification and Training \ view thread
Hi @Camila Meneghini Beyond is a great starting point, but I recommend also reviewing the official documentation. Beyond covers the concepts well, while the Resource Center helps reinforce configuration details and real-world scenarios that often appear in the exam. Also, practicing in the platform ...

RE: Favorite movie of all time?

Posted By Luiz Rosa 03-11-2026 09:38
Found In Egroup: Genesys Casual \ view thread
My favorite movie is Arrival by Denis Villeneuve. It's one of those films that really stays with you after it ends. The first time I watched it, it hit me in a way I can't quite explain. It's just the kind of experience that sticks with you. ------------------------------ Luiz Rosa Full stack developer ...

RE: New Genesys Cloud CX connector with Salesforce - Auto Answer

Posted By Luiz Rosa 03-10-2026 19:51
Found In Egroup: Genesys Cloud - Main \ view thread
Hi, As mentioned above, the auto-answer was configured on the Genesys Cloud side, which is not supported in this scenario. It should be configured through Presence Configuration in Salesforce instead. You can check more details here: https://help.genesys.cloud/articles/create-presence-user-config ...

RE: Bot flow - Best practice

Posted By Luiz Rosa 03-05-2026 20:56
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Stephan Taljaard The bot learns from examples rather than strict rules. Because of that, it's normal that some user inputs fall outside the defined intents. In practice, a few things usually help: Provide enough training examples for each intent (Genesys typically recommends around 20–30). ...

RE: Building Custom UI for rendering Web Messages from Embeddable Framework

Posted By Luiz Rosa 03-05-2026 18:40
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi @Andrew Dong, You can find all the information about Web Messaging and how to build a custom UI in the official developer documentation: https://developer.genesys.cloud/commdigital/digital/webmessaging/ https://developer.genesys.cloud/commdigital/digital/webmessaging/messengersdk/SDKCommandsEvents/ ...

RE: March Rockstar Lights Up the Stage!

Posted By Luiz Rosa 03-02-2026 20:54
Found In Egroup: Genesys Casual \ view thread
Congratulations @Stacey Sanchez ------------------------------ Luiz Rosa Full stack developer ------------------------------

RE: March Question of the Month - Favorite Roadmap Feature

Posted By Luiz Rosa 03-02-2026 19:50
Found In Egroup: Genesys Casual \ view thread
Very simple: Dark mode. ------------------------------ Luiz Rosa Full stack developer ------------------------------

RE: Como permitir que um Fluxo Inbound Message / Digital Bot Flow receba arquivos?

Posted By Luiz Rosa 02-13-2026 21:20
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Oi @Douglas Fukuoka, Se estiver utilizando Open Messaging, é importante validar com o fornecedor do bot terceiro se o payload está sendo enviado conforme o formato oficial da Genesys Cloud. Os anexos precisam estar no campo attachments, incluindo o atributo obrigatório mediaType, conforme descrito ...

RE: Para quem atua com desenvolvimento na Genesys Cloud CX (integrações via API, OAuth2, Webhooks, Data Actions e automações no Architect), quais boas práticas vocês recomendam para garantir escalabilidade e segurança nas integrações?

Posted By Luiz Rosa 02-13-2026 21:04
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Oi @Ewerson Vieira Para boas práticas, recomendo começar pelo Developer Center da Genesys: https://developer.genesys.cloud/ https://developer.genesys.cloud/guides/ Depois, vale consultar também a documentação oficial de boas práticas: https://help.genesys.cloud/articles/security-for-data-actions/ ...

RE: Recording API batchrequest job

Posted By Luiz Rosa 02-13-2026 20:27
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi @Igor Zagańczyk, Sharing some information that may help clarify the topic, and others can complement or adjust if needed. To retrieve the currently registered recording bulk jobs, you can use the endpoint: GET /api/v2/recording/jobs This endpoint allows retrieving the recording bulk jobs ...

RE: Callback trigger not firing when disconnected without answer(busy, voicemail)

Posted By Luiz Rosa 02-13-2026 20:19
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi @Vishwath Reddy Mandadi Have you already tested using the AcdEndEvent (v2.detail.events.conversation.(id).acd.end) topic for this scenario? ( "type": "object", "id": "urn:jsonschema:acd:end:detail:event:topic:AcdEndEvent", "$schema": "http://json-schema.org/draft-03/schema#", "properties": ...

RE: Architect Datatables actual limits.

Posted By Luiz Rosa 02-13-2026 20:04
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
As @Marcello Jabur mentioned, you can also verify the default limits publicly in the official documentation: https://developer.genesys.cloud/organization/organization/limits#architect-datatables This page lists the current default values and indicates whether a specific limit can be increased upon ...

RE: It's Here: February Question of the Month

Posted By Luiz Rosa 02-13-2026 19:58
Found In Egroup: Welcome Community \ view thread
I'd like to nominate a few community members who consistently contribute in meaningful ways. They regularly share knowledge, support others, and help keep discussions engaging and productive. Their ongoing participation truly makes a difference and strengthens the community overall. @Elisson Fernandes ...

RE: Trivia Tower WINNER for Genesys Feature Rewind Announced!

Posted By Luiz Rosa 02-10-2026 22:51
Found In Egroup: Genesys Casual \ view thread
Congratulations! @Richard Chandler ------------------------------ Luiz Rosa Full stack developer ------------------------------

RE: It's Here: February Question of the Month

Posted By Luiz Rosa 02-07-2026 23:51
Found In Egroup: Welcome Community \ view thread
Thank you, @Mateus Nunes ! I really appreciate the nomination and your kind words. That said, I believe there are other community members who deserve this recognition even more right now, including you @Mateus Nunes. Happy to contribute and be part of this community. ------------------------------ ...