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In this video @Guru Prasadh Jeevan Rao talks about how to evaluate schedule groups in Architect bots and digital bots before ACD transfer. Flow authors can now configure flows to evaluate schedule groups before they run the Transfer to ACD action in Architect voice and digital bot flows....
20240429_FeatureReview_CX_Digital_Evaluate schedule groups in Architect bots and digital bots before ACD transfer_GP.mp4
In this video @Mark Bernardo talks about Improved flow size indicator in Architect Genesys Cloud improved the flow size indicator in Architect to help flow authors keep better track of flow size. This improvement enhances the ability of flow authors to optimize their flow...
20240408_FeatureReview_CX_Architect_-Flow Percentage Indicator- Always Track Architect Flow Percent.mp4