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In this video @Christopher Visick talks about the Gamification metrics creation workflow improvements that were released on May 24, 2023. Performance management administrators can now set the appropriate level of precision for their performance management metrics. Additionally...
20230524_FeatureReview_EX_Gamification & Performance Management_Gamification metrics creation workflow improvements_CV (1).mp4
Title : Scorecard tab improvements in the agent activity view Library : Genesys Cloud CX Folder : TAM Studios Description : In this video Christopher presents about the new features on the Scorecard Monthly Calendar...
FeatureReview_EX_Gamification & Performance Management_Scorecard Monthly Calendar UX improvements_CV_20230222.mp4
In this video Chris talks over high level gamification featres and functionality. Enhance performance management and encourage friendly competition around performance-based objectives with gamification. Use performance points and tracking to establish a clear coaching plan, create a...
Usecase_CX_WFM_Gamification_CV_20230203.mp4
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