Library Entry

Internal article references as hyperlinks in other knowledge articles

In this video, Brian discusses a new feature "Internal article references as hyperlinks in other knowledge articles" Knowledge authors can now add internal, published articles as hyperlinks in other articles within the same knowledge base. This feature enables customers who use knowledge...

20231011_FeatureReview_DX_Digital_KnowledgeHyperlinks_BF.mp4

Library Entry

Advanced filtering and customizable columns for knowledge bases

In this video @Brian Feeney , talks about advanced filtering and customizable columns for knowledge bases. Knowledge authors can now apply advanced filtering to sort the list of articles and also customize which columns appear in a knowledge base. These improvements help knowledge authors...

20231004_FeatureReview_DX_Digital_KnowledgeFilteringAndColumns_BF.mp4

Library Entry

Knowledge optimizer unanswered queries improvements

In this video @Brian Feeney talks about Knowledge Optimizer unanswered queries improvements. Genesys Cloud improved the grouping and visual indicators for the knowledge optimizer. High, medium, and low impact tiles now appear with different background colors. Also, administrators can now...

20230927_FeatureReview_DX_Digital_KnowledgeOptimizer_BF_1.mp4

Library Entry

Genesys Knowledge Variations Beta Webinar

This webinar was recorded on April 20th, 2023. For those that have submitted a request to join the Knowledge Variations beta, this webinar explains the feature and the beta process. Questions? Reach out to @Harshali Desai or @Jane Hendricks #BetaUpdate #NowRecruiting

Knowledge Variations Beta Webinar_April2023.mp4

Discussion Thread 17

Richer media for Knowledge Workbench: Support Center (and all channels consuming Knowledge) are getting better!