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Bulk changes to knowledge base question and answer articles

In this video @Brian Feeney performs a feature review of: Bulk changes to knowledge base question and answer articles Knowledge authors can now make edits to multiple knowledge base question and answer articles. For more information, see Edit multiple knowledge base articles at once . ...

FeatureReview_DX_Artificial Intelligence_BulkChangesFAQs_BF_20230426.mp4

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Delete a knowledge base

In this video, Guru discusses a new feature - Delete a knowledge base. Knowledge authors can now delete a knowledge base that they no longer need. This feature enables knowledge authors to more easily maintain their knowledge bases. For more information, see Delete a knowledge base . This...

FeatureReview_DX_Artificial Intelligence_Delete a Knowledge Base_GP_20230322.mp4

Library Entry

Images and email addresses as hyperlinks in knowledge base articles

In this video Guru presents the feature - "Images and email addresses as hyperlinks in knowledge base articles." Knowledge authors can now add images and email addresses as hyperlinks within articles. The image hyperlink feature enhances the customer experience by engaging them with visual...

FeatureReview_DX_Artificial Intelligence_Knowledge Base Articles Images Hyperlinks_GP_20230208.mp4

Discussion Thread 2

Knowledge Workbanch V2

Discussion Thread 1

Knowledge V2 - Embedded Videos

Discussion Thread 32

Beta Announcement: Genesys Native Agent Assist Digital Beta Now Open

Discussion Thread 2

Attribute Tagging