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In this video , @Mark Bernardo talks about flow insights overlay for flow performance analysis. Administrators can now enable the Flow Insights toggle in Architect to visualize customer interactions within flow components. This new overlay helps flow authors, administrators, and contact...
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In this video I talk about the Architect Replay Mode capabilities. Administrators and flow authors can now use Replay Mode in Architect to replay and troubleshoot historical flows of all types. Replay Mode allows users to navigate the past executions of a flow to observe user behavior or...
In this video @Hiroyuki Sato talks about collapsible card interface in Architect actions. Genesys introduced collapsible cards for the listed Architect actions. This improvement creates a clear visual hierarchy and enhanced section differentiation. The flexibility to collapse and expand...
In this video @Guru Prasadh Jeevan Rao talks about the introduction of Architect Journey Flows for inbound and secure call flows. Flow authors now use the new Journey Flows tab in Architect to visualize the customer journey within a flow and enhance their understanding of flow...
20240603_FeatureReview_CX_Inbound_Introducing Architect Journey Flows for inbound and secure call flows_GP.mp4
In this video @Guru Prasadh Jeevan Rao talks about how to evaluate schedule groups in Architect bots and digital bots before ACD transfer. Flow authors can now configure flows to evaluate schedule groups before they run the Transfer to ACD action in Architect voice and digital bot flows....
20240429_FeatureReview_CX_Digital_Evaluate schedule groups in Architect bots and digital bots before ACD transfer_GP.mp4
In this video @Mark Bernardo talks about Improved flow size indicator in Architect Genesys Cloud improved the flow size indicator in Architect to help flow authors keep better track of flow size. This improvement enhances the ability of flow authors to optimize their flow...
20240408_FeatureReview_CX_Architect_-Flow Percentage Indicator- Always Track Architect Flow Percent.mp4