In this video @Takakiyo Ikari talks about Inter-digit timeout Genesys Cloud Virtual Agent and Architect bot flows Administrators can now set an inter-digit timeout for virtual agents and bot flows. This feature sets the amount of time, in seconds, that the bot waits for a...
In this video @Brian Feeney talks about how to track and optimize flow size with enhanced insights. Flow authors can now use the Flow Size feature to gain detailed insights into how individual flow elements contribute to overall flow size. This feature helps authors proactively manage and...
In this video @Rebecca Harper talks about how fl ow authors can now access the Journey Flows tab in Architect to better understand the customer journey within inbound email, message flows, and outbound call flows. Journey flows help to visualize interaction paths and provide a clear...
In this video , @Mark Bernardo talks about flow insights overlay for flow performance analysis. Administrators can now enable the Flow Insights toggle in Architect to visualize customer interactions within flow components. This new overlay helps flow authors, administrators, and contact...
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In this video I talk about the Architect Replay Mode capabilities. Administrators and flow authors can now use Replay Mode in Architect to replay and troubleshoot historical flows of all types. Replay Mode allows users to navigate the past executions of a flow to observe user behavior or...
In this video @Hiroyuki Sato talks about collapsible card interface in Architect actions. Genesys introduced collapsible cards for the listed Architect actions. This improvement creates a clear visual hierarchy and enhanced section differentiation. The flexibility to collapse and expand...
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