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In this video @Guru Prasadh Jeevan Rao discusses a new feature "Architect Get Participant Data and Set Participant Data in voice and digital bot flows" Flow authors can now use the Set Participant Data and Get Participant data in Architect voice and digital bot flows. The Set Participant...
In this video @Guru Prasadh Jeevan Rao talks about the enhanced Architect voice and digital bot flow control for recognition failure and agent escalation. Flow authors can now configure Architect voice and bot flows to jump to a task after recognition failure and upon agent escalation....
In this video, @Mark Bernardo discusses a new feature "Architect supported languages user interface enhancements" Genesys improved the Architect Supported Languages user interface, including a refreshed view, Language button, table and validation updates, and a more intuitive process. These...
In this video @Joseph Ian Romero talks about advanced Architect execution data capabilities for all flows. Flow authors can now use advanced execution data capabilities for all Architect flow types. This enhancement provides greater control over historical execution data to better understand...
In this video I talk about the Architect Replay Mode capabilities. Administrators and flow authors can now use Replay Mode in Architect to replay and troubleshoot historical flows of all types. Replay Mode allows users to navigate the past executions of a flow to observe user behavior or...
In this video @Hiroyuki Sato talks about collapsible card interface in Architect actions. Genesys introduced collapsible cards for the listed Architect actions. This improvement creates a clear visual hierarchy and enhanced section differentiation. The flexibility to collapse and expand...
In this video @Guru Prasadh Jeevan Rao talks about the introduction of Architect Journey Flows for inbound and secure call flows. Flow authors now use the new Journey Flows tab in Architect to visualize the customer journey within a flow and enhance their understanding of flow...
20240603_FeatureReview_CX_Inbound_Introducing Architect Journey Flows for inbound and secure call flows_GP.mp4
In this video, @Guru Prasadh Jeevan Rao and I talk about how to control knowledge behavior from start to finish in Architect digital bot flows. Advanced flow authors can now create and designate a reusable task that runs immediately after the bot finds a match to one or more knowledge...
20242904_FeatureReview_DX_Digital_Control knowledge behavior from start to finish in Architect digital bot flows_RH GP.mp4
In this video @Mark Bernardo talks about Improved flow size indicator in Architect Genesys Cloud improved the flow size indicator in Architect to help flow authors keep better track of flow size. This improvement enhances the ability of flow authors to optimize their flow...
20240408_FeatureReview_CX_Architect_-Flow Percentage Indicator- Always Track Architect Flow Percent.mp4
In this video @Fegy Simon talks about Search for a knowledge base article by ID in Architect Flow authors can now use the new Find "KnowledgeBaseDocument" by ID function in Architect for Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows to look up a knowledge base...
20240131Search for a knowledge base article by ID in Architect_FS.mp4