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In this video @Joseph Ian Romero reviews the feature workflow trigger automation in Architect. Flow authors can now create and manage trigger automation in Architect workflows. This feature enables flow authors to direct Genesys Cloud to take a specific action when a certain event occurs....
20230913_FeatureReview_CX_Open Platform_Triggers UI_JR.mp4
In this video @Mark Bernardo discusses Architect workflow automated notifications. Flow authors can now use the new Send Notification action in Architect workflows to send automated email notifications to users. This feature enables stakeholders such as flow authors, administrators, agents...
In this video @Guru Prasadh Jeevan Rao talks about "Introducing the Architect Optimizations dashboard". Flow authors can now use the new Optimization dashboard in Architect to view key metrics for bot flows and digital bot flows. The dashboard displays total bot interactions, average...
20230913_FeatureReview_CX_Artificial Intelligence_Introducing the Architect Optimizations dashboard_GP_1.mp4
#Architect/Routing #Architect #cannedresponses #ArchitectureandDesign #DigitalChannels
Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.