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18 results found for "tags:"Architect/Routing""

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Library Entry
Modify the default whisper tone in Architect

In this video, Guru discusses new feature, "Modify the default whisper tone in Architect" Administrators can now modify the Architect default whisper system prompt. This feature enables administrators to increase the amount of notice that the agents receive and therefore provide more context...

20230607_FeatureReview_CX_Open Platform_Modify the default whisper tone in Architect_GP.mp4

1 Comment - no search term matches found in comments.

Genesys Cloud CX Technical Account Managers Architect/Routing User Created FeatureReview KR_TAMStudios TAMStudios Genesys Cloud CX Topics Routing (ACD/IVR)

Guru Prasadh Jeevan Rao

Added 07-04-2023

Genesys Cloud CX Technical Account Managers Architect/Routing User Created FeatureReview KR_TAMStudios TAMStudios Genesys Cloud CX Topics Routing (ACD/IVR)

Discussion Thread 3
Debug an in-queue call flow

Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud CX Topics Architecture and Design

Added 01-19-2023

Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud CX Topics Architecture and Design

Discussion Thread 4
Collect Email Address in Voice Bot

Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud CX Topics Architecture and Design Conversational AI ... Digital Channels

Matthew Raleigh

Added 01-05-2023

Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud CX Topics Architecture and Design Conversational AI ... Digital Channels

Library Entry
Response Management Substitution

#Architect/Routing #Architect #cannedresponses #ArchitectureandDesign #DigitalChannels

Substitution.docx

Genesys Cloud CX Architect Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud CX Topics Architecture and Design Digital Channels User Created cannedresponses

Matthew Raleigh

Added 12-29-2022

Genesys Cloud CX Architect Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud CX Topics Architecture and Design Digital Channels User Created cannedresponses

Discussion Thread 3
Response Management Substitution

Genesys Cloud CX Architect Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud CX Topics Architecture and Design Digital Channels User Created cannedresponses

Matthew Raleigh

Added 12-29-2022

Genesys Cloud CX Architect Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud CX Topics Architecture and Design Digital Channels User Created cannedresponses

Discussion Thread 3
Wait for Input Action - Digital Bot Flow

Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud CX Topics Conversational AI ... Digital Channels

Matthew Raleigh

Added 12-21-2022

Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud CX Topics Conversational AI ... Digital Channels

Discussion Thread 1
Email Solution in Purecloud

Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud CX Topics Digital Channels Omni-Channel ...

Added 06-23-2022

Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud CX Topics Digital Channels Omni-Channel ...

Discussion Thread 4
Consult Transfer

Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud CX Topics Architecture and Design Routing (ACD/IVR) Genesys Cloud CX Interaction routing (ACD)

Added 05-31-2022

Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud CX Topics Architecture and Design Routing (ACD/IVR) Genesys Cloud CX Interaction routing (ACD)

Discussion Thread 6
Inherited Skills

Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud CX Topics Routing (ACD/IVR)

Matthew Raleigh

Added 05-05-2022

Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud CX Topics Routing (ACD/IVR)

Discussion Thread 3
Estimated Wait Time not Updating

Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud CX Topics Architecture and Design Routing (ACD/IVR)

Added 04-05-2022

Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud CX Topics Architecture and Design Routing (ACD/IVR)

Showing 1-10 of 18 results

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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