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19 results found for "tags:"Architect/Routing""

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Discussion Thread 5
Duplicate Variable In Architect

Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud Topics Architecture and Design

SURESHKUMAR MAHALINGAM

Added 11-27-2023

Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud Topics Architecture and Design

Library Entry
Modify the default whisper tone in Architect

In this video, Guru discusses new feature, "Modify the default whisper tone in Architect" Administrators can now modify the Architect default whisper system prompt. This feature enables administrators to increase the amount of notice that the agents receive and therefore provide more context...

20230607_FeatureReview_CX_Open Platform_Modify the default whisper tone in Architect_GP.mp4

1 Comment - no search term matches found in comments.

Genesys Cloud CX Technical Account Managers Architect/Routing User Created FeatureReview KR_TAMStudios TAMStudios Genesys Cloud Topics Routing (ACD/IVR)

Guru Prasadh Jeevan Rao

Added 07-04-2023

Genesys Cloud CX Technical Account Managers Architect/Routing User Created FeatureReview KR_TAMStudios TAMStudios Genesys Cloud Topics Routing (ACD/IVR)

Discussion Thread 3
Debug an in-queue call flow

Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud Topics Architecture and Design

Added 01-19-2023

Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud Topics Architecture and Design

Discussion Thread 4
Collect Email Address in Voice Bot

Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud Topics Architecture and Design Conversational AI ... Digital Channels

Matthew Raleigh

Added 01-05-2023

Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud Topics Architecture and Design Conversational AI ... Digital Channels

Library Entry
Response Management Substitution

#Architect/Routing #Architect #cannedresponses #ArchitectureandDesign #DigitalChannels

Substitution.docx

Genesys Cloud Architect Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud Topics Architecture and Design Digital Channels User Created cannedresponses

Matthew Raleigh

Added 12-29-2022

Genesys Cloud Architect Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud Topics Architecture and Design Digital Channels User Created cannedresponses

Discussion Thread 3
Response Management Substitution

Genesys Cloud Architect Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud Topics Architecture and Design Digital Channels User Created cannedresponses

Matthew Raleigh

Added 12-29-2022

Genesys Cloud Architect Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud Topics Architecture and Design Digital Channels User Created cannedresponses

Discussion Thread 3
Wait for Input Action - Digital Bot Flow

Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud Topics Conversational AI ... Digital Channels

Matthew Raleigh

Added 12-21-2022

Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud Topics Conversational AI ... Digital Channels

Discussion Thread 1
Email Solution in Purecloud

Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud Topics Digital Channels Omni-Channel ...

Added 06-23-2022

Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud Topics Digital Channels Omni-Channel ...

Discussion Thread 4
Consult Transfer

Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud Topics Architecture and Design Routing (ACD/IVR) Genesys Cloud Interaction routing (ACD)

Added 05-31-2022

Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud Topics Architecture and Design Routing (ACD/IVR) Genesys Cloud Interaction routing (ACD)

Discussion Thread 6
Inherited Skills

Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud Topics Routing (ACD/IVR)

Matthew Raleigh

Added 05-05-2022

Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud Topics Routing (ACD/IVR)

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About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

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