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Discussion Thread 5

Duplicate Variable In Architect

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Modify the default whisper tone in Architect

In this video, Guru discusses new feature, "Modify the default whisper tone in Architect" Administrators can now modify the Architect default whisper system prompt. This feature enables administrators to increase the amount of notice that the agents receive and therefore provide more context...

20230607_FeatureReview_CX_Open Platform_Modify the default whisper tone in Architect_GP.mp4

Discussion Thread 3

Debug an in-queue call flow

Discussion Thread 4

Collect Email Address in Voice Bot

Library Entry

Response Management Substitution

#Architect/Routing #Architect #cannedresponses #ArchitectureandDesign #DigitalChannels

Substitution.docx

Discussion Thread 3

Response Management Substitution

Discussion Thread 3

Wait for Input Action - Digital Bot Flow

Discussion Thread 1

Email Solution in Purecloud

Discussion Thread 4

Consult Transfer

Discussion Thread 6

Inherited Skills