Discussion Thread 1

Architect Logic based on, "Has this ANI called in the last 48 hours"

Event

Genesys Cloud CX: Getting Started with AI Chatbots

Overview This 1-hour webinar helps you get started with AI Chatbots on Genesys Cloud CX. Content Genesys Cloud CX "All in One" platform benefits including digital interactions Web Messaging Overview How to Optimize with Chatbots Leveraging unified analytics ...

 10-10-2023 | 11:00 - 12:00 ET

Discussion Thread 5

OKTA SCIM into field sync with Genesys Cloud

Discussion Thread 1

AppFoundry Customer Insights

Discussion Thread 3

How to manage Alert Rule work team and group membership level

Discussion Thread 1

How to assign the whatsapp icon to an interaction that comes from open message

Discussion Thread 7

Double ringing in Salesforce embedded client and Genesys Cloud

Library Entry

Quick Meetings with Zoom or MS Teams from Genesys Cloud

In this video, Fegy discusses couple of important features, using quick meetings with Zoom or MS Teams in Genesys Cloud Key Links https://help.mypurecloud.com/articles/use-zoom-meetings-in-genesys-cloud https://help.mypurecloud.com/articles/use-microsoft-teams-in-genesys-cloud...

20230710_UseCase_CX_Quick Meetings with Zoom or Teams From GC_FS (2).mp4

Discussion Thread 2

Allow Agents to change an ACD Routing Skill

Discussion Thread 2

System Login timestamp