Event

See Genesys Cloud in action: Bringing social media into your contact center

Social media for businesses is an opportunity to connect with customers in a new way, but poorly managed social media can be a death blow for your company. Bringing social into your call center platform lets your business excel. You can focus on the most important interactions and add context...

 02-27-2020 | 14:00 - 15:00 ET

Event

See Genesys Cloud in action: Bringing social media into your contact center

Social media for businesses is an opportunity to connect with customers in a new way, but poorly managed social media can be a death blow for your company. Bringing social into your call center platform lets your business excel. You can focus on the most important interactions and add context...

 02-27-2020 | 14:00 - 15:00 ET

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API to Read/Write Operational Parameters

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Genesys Cloud Release Notes - 2/19/2020

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Inbound Fax Routing to a Queue

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Facebook Integration

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2-way SMS

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where Chatid and participant id on database

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Decrease call handling time with Genesys Engage & Upland InGenius

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Turn unhappy customers to opportunity