Discussion Thread 2

How to confirm the IP address of the Audio Connector

Library Entry

Re-use SMTP connections in outbound email

In this video @Kumar Sanjeevi talks about how to re-use SMTP connections in outbound email. Administrators can now reuse existing connections to SMTP servers to send outbound email. This feature reduces rate limits on the customer side and avoids failures. Read more: Configure and...

20240527_FeatureReview_CX_Re-use SMTP connections in outbound email_SK.mp4

Discussion Thread 6

Data Action in Call Rule Set - Use values other than ones from contact list or send to a flow to call the data action there?

Discussion Thread 1

Is it possible with platform SDK retrieve info about agent conection?

Discussion Thread 2

WhatsApp template message: AGENT_NAME substitution

Discussion Thread 4

Microsoft Azure Speech-To-Text

Discussion Thread 5

Copy and paste script variable in the agent answer of an email interaction

Discussion Thread 3

Genesys cloud -MS Teams Integration

Discussion Thread 2

Live Chat Uptake

Discussion Thread 6

Operational Console - Ask Your Questions on the Q&A Show