Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

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Discussion Thread 6 WhatsApp: Own Aggregator

Discussion Thread 4 Declaring and using new After Call Work Reason codes in WDE

Discussion Thread 3 Interaction Connect Add-in view

Discussion Thread 2 Screen recording setup

Discussion Thread 3 Can an agent send attachment to customer in webchat

Discussion Thread 2 Audio profil on Genesys Purecloud Plugin

Discussion Thread 2 Schedule Callbacks Manually

Discussion Thread 8 WDE Customisation - making a specific channel Ready

Discussion Thread 3 WebChat - Send files to agent

Discussion Thread 3 Outbound Scripts failing to load correctly for agents

About Genesys

Discussion Thread 6
WhatsApp: Own Aggregator

Discussion Thread 4
Declaring and using new After Call Work Reason codes in WDE

Discussion Thread 3
Interaction Connect Add-in view

Discussion Thread 2
Screen recording setup

Discussion Thread 3
Can an agent send attachment to customer in webchat

Discussion Thread 2
Audio profil on Genesys Purecloud Plugin

Discussion Thread 2
Schedule Callbacks Manually

Discussion Thread 8
WDE Customisation - making a specific channel Ready

Discussion Thread 3
WebChat - Send files to agent

Discussion Thread 3
Outbound Scripts failing to load correctly for agents