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Refined to 406 of 406 results for "tags:"Omni-Channel Desktop/User Interface""

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Discussion Thread 3
CHAT WIDGET - TIMEOUT/INACTIVITY MESSAGES

Gopalakrishnan M

Added 3 days ago

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PureCloud Topics Architecture and Design Ask Me Anything (AMA) Digital Channels Implementation Omni-Channel ... Platform Administration

Discussion Thread 2
Whisper Tone Issue

PureConnect Topics Architecture and Design Ask Me Anything (AMA) Cloud Migration (NEW) Connect with a ... Digital Channels Handlers Implementation Integrations Omni-Channel ... Outbound Platform Administration PureConnect QA Episode Quality Management Reporting/Analytics Roadmap/New Features Routing (ACD/IVR) Security SIP/VolP System Administration Telephony Unsure/Other WEM/Optimizer

Kahina Younsi

Added 5 days ago

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Discussion Thread 1
Lost bookmarks/configuration in Interaction Desktop

PureConnect Topics Ask Me Anything (AMA) Connect with a ... Omni-Channel ... System Administration

Piotr Jankowski

Added 13 days ago

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PureConnect Topics Ask Me Anything (AMA) Connect with a ... Omni-Channel ... System Administration

Discussion Thread 2
Problem Routing Framework 8.5 T-server Alcatel

PureEngage Premises Topics Architecture and Design Cloud Migration (NEW) Connect with a Customer Digital Channels Genesys Engage Dev Implementation Integrations Omni-Channel ... Platform Administration Reporting/Analytics Roadmap/New Features Routing (ACD/IVR) Security Self-Service SIP/VolP System Administration Telephony Unsure/Other

Diego Mino

Added 16 days ago

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Discussion Thread 7
Segregation of customer history

PureCloud Topics Omni-Channel ... System Administration

Zsolt Belicza

Added 17 days ago

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PureCloud Topics Omni-Channel ... System Administration

Discussion Thread 5
'Effortless Channel Switching' and UI changes discussion

PureCloud Topics Omni-Channel ... Roadmap/New Features

Jeff Hoogkamer

Added 17 days ago

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PureCloud Topics Omni-Channel ... Roadmap/New Features

Library Entry
Effortless Channel Switching FAQ

Upcoming Effortless Channel Switching feature currently in Beta that will also include several changes to Agent Interaction UI. #Omni-ChannelDesktop/UserInterface #Roadmap/NewFeatures

Effortless Channel Switching.pdf

PureCloud Topics Omni-Channel ... Roadmap/New Features

Rick Phung

Added 21 days ago

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PureCloud Topics Omni-Channel ... Roadmap/New Features

Discussion Thread 3
Agent Script Dropdown reset

PureCloud Topics Architecture and Design Omni-Channel ... Unsure/Other

Rafael Kaufmann

Added 22 days ago

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PureCloud Topics Architecture and Design Omni-Channel ... Unsure/Other

Discussion Thread 1
Wrap Up Codes Selection Enforced Over Transfer

PureCloud Topics Omni-Channel ... Platform Administration

Cory King

Added 22 days ago

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PureCloud Topics Omni-Channel ... Platform Administration

Discussion Thread 3
Viewing Active Outbound Calls Made on Behalf of Queue

PureCloud Topics Omni-Channel ... Outbound Reporting/Analytics

Barry Farrington

Added 23 days ago

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PureCloud Topics Omni-Channel ... Outbound Reporting/Analytics

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About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

Genesys

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Discussion Thread 3 CHAT WIDGET - TIMEOUT/INACTIVITY MESSAGES

Discussion Thread 2 Whisper Tone Issue

Discussion Thread 1 Lost bookmarks/configuration in Interaction Desktop

Discussion Thread 2 Problem Routing Framework 8.5 T-server Alcatel

Discussion Thread 7 Segregation of customer history

Discussion Thread 5 'Effortless Channel Switching' and UI changes discussion

Library Entry Effortless Channel Switching FAQ

Discussion Thread 3 Agent Script Dropdown reset

Discussion Thread 1 Wrap Up Codes Selection Enforced Over Transfer

Discussion Thread 3 Viewing Active Outbound Calls Made on Behalf of Queue

About Genesys

Discussion Thread 3
CHAT WIDGET - TIMEOUT/INACTIVITY MESSAGES

Discussion Thread 2
Whisper Tone Issue

Discussion Thread 1
Lost bookmarks/configuration in Interaction Desktop

Discussion Thread 2
Problem Routing Framework 8.5 T-server Alcatel

Discussion Thread 7
Segregation of customer history

Discussion Thread 5
'Effortless Channel Switching' and UI changes discussion

Library Entry
Effortless Channel Switching FAQ

Discussion Thread 3
Agent Script Dropdown reset

Discussion Thread 1
Wrap Up Codes Selection Enforced Over Transfer

Discussion Thread 3
Viewing Active Outbound Calls Made on Behalf of Queue