Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

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Discussion Thread 1 Display custom attributes in Screenpop

Discussion Thread 3 Duration in Queues Activity - Agent Details

Discussion Thread 9 Restrict remote number

Discussion Thread 3 Exiting/logoff Interaction Connect

Discussion Thread 5 Screen-pop for incoming calls in Purecloud ?

Discussion Thread 2 WDE Customisation - making the Webform channel not ready

Discussion Thread 7 IC Notes - Pass from One Agent to Another via Transfer Profile

Discussion Thread 1 Change WDE Agent Status Icon Programmatically

Discussion Thread 2 "Failed to save a call log for 1 (xxx) xxx-xxxx" in CIC for Salesforce

Discussion Thread 5 Disable enter key in WDE

About Genesys

Discussion Thread 1
Display custom attributes in Screenpop

Discussion Thread 3
Duration in Queues Activity - Agent Details

Discussion Thread 9
Restrict remote number

Discussion Thread 3
Exiting/logoff Interaction Connect

Discussion Thread 5
Screen-pop for incoming calls in Purecloud ?

Discussion Thread 2
WDE Customisation - making the Webform channel not ready

Discussion Thread 7
IC Notes - Pass from One Agent to Another via Transfer Profile

Discussion Thread 1
Change WDE Agent Status Icon Programmatically

Discussion Thread 2
"Failed to save a call log for 1 (xxx) xxx-xxxx" in CIC for Salesforce

Discussion Thread 5
Disable enter key in WDE