Discussion Thread 1

Agent Desktop Profile Panel Change with GA Release on Wednesday 22nd March

Discussion Thread 1

Custom Agent Notifications

Discussion Thread 2

Fix for persistent visual notification for auto answer calls

Discussion Thread 3

cannot login to Genesys cloud from chrome extension

Discussion Thread 4

CALL TABLE FILTER

Library Entry

Llamadas filtro por Tabla

Buenas Tardes tengo un caso de llamadas que cuando se ingresa el numero de identificador el mismo debe de hacer una consulta en un tabla y si coincide con alguno de la lista debe de enviar la llamada a una cola especifica para clientes VIP, sin embargo esto funcionaba y de un tiempo hacia aca...

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Discussion Thread 4

Agent Assistance - Chat Room - Turn off?

Discussion Thread 8

Using GenCloud To Update Associates Rather Than Outlook Emails

Discussion Thread 2

Does Genesys only send a notification to user when they first receive an email but afterwards no notification is sent if someone respond to the email chain?

Discussion Thread 2

Secondary status view to other agents