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770 results found for "tags:"Omni-Channel Desktop/User Interface""

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Discussion Thread 4
page load error for Email and Message Interactions

Hanumantha Rao

Added yesterday

View Community

Genesys Cloud Topics Digital Channels Omni-Channel ... Genesys Cloud CX Technical Account Managers UI

Discussion Thread 4
Assign External Contact to a customer

Genesys Cloud Topics Conversational AI ... Omni-Channel ...

Karthik Ageer

Added 3 days ago

View Community

Genesys Cloud Topics Conversational AI ... Omni-Channel ...

Library Entry
Improved Agent Messaging Interface.

In this video, @Takakiyo Ikari talks about the improved Agent Messaging Interface. Genesys Cloud refreshed the agent messaging interface with improvements that provide a more user-friendly experience and a future-ready codebase. The updated interface maintains feature parity with the...

Archive PureCloud Agent Interactions Genesys Cloud Topics Community Videos ... Digital Channels Omni-Channel ... Roadmap/New Features User Created FeatureReviews messaging TAMStudios

Gaurav Srivastava

Added 6 days ago

View Library

View Community

Archive PureCloud Agent Interactions Genesys Cloud Topics Community Videos ... Digital Channels Omni-Channel ... Roadmap/New Features User Created FeatureReviews messaging TAMStudios

Library Entry
Automatic missed call notifications for mobile communicate users.

In this video , @Shigeki Sahashi talks about automatic missed call notifications for mobile communicate users. Genesys Cloud Communicate users can now enable automatic missed call notifications on iOS and Android devices. This feature helps users stay responsive by alerting them when they...

Archive PureCloud Android Purecloud Communicate Genesys Cloud Topics Community Videos ... Omni-Channel ... User Created FeatureReviews iOS TAMStudios

Gaurav Srivastava

Added 6 days ago

View Library

View Community

Archive PureCloud Android Purecloud Communicate Genesys Cloud Topics Community Videos ... Omni-Channel ... User Created FeatureReviews iOS TAMStudios

Discussion Thread 5
CX Cloud from Genesys and Salesforce: How to map the "Interacting" status on the Genesys side to Inbound - On Call on the SF side.

Genesys Cloud Topics API/Integrations Implementation Omni-Channel ... System Administration

Greg Palen

Added 23 days ago

View Community

Genesys Cloud Topics API/Integrations Implementation Omni-Channel ... System Administration

Discussion Thread 9
Issue with Activity View - Overview Tab Not Loading

Genesys Cloud Topics Omni-Channel ... Reporting/Analytics System Administration

Santhosh Koroth

Added 29 days ago

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Genesys Cloud Topics Omni-Channel ... Reporting/Analytics System Administration

Discussion Thread 2
UI Settings

Genesys Cloud Topics Architecture and Design Omni-Channel ...

richard craig

Added 12-10-2024

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Genesys Cloud Topics Architecture and Design Omni-Channel ...

Discussion Thread 6
Disable "MUTE" button

Genesys Cloud Topics Implementation Omni-Channel ... Platform Administration Security SIP/VoIP System Administration Telephony Unsure/Other

Yvgeni Liberman

Added 12-09-2024

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Genesys Cloud Topics Implementation Omni-Channel ... Platform Administration Security SIP/VoIP System Administration Telephony Unsure/Other

Discussion Thread 5
Copy messaging interaction transcript

Genesys Cloud Topics Digital Channels Omni-Channel ...

Karthik Ageer

Added 12-06-2024

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Genesys Cloud Topics Digital Channels Omni-Channel ...

Discussion Thread 4
Best practices with 4-eye-principle on e-mail interactions

Genesys Cloud Topics Omni-Channel ... Quality Management

Monika Gruber

Added 12-04-2024

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Genesys Cloud Topics Omni-Channel ... Quality Management

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About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

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Discussion Thread 4 page load error for Email and Message Interactions

Discussion Thread 4 Assign External Contact to a customer

Library Entry Improved Agent Messaging Interface.

Library Entry Automatic missed call notifications for mobile communicate users.

Discussion Thread 5 CX Cloud from Genesys and Salesforce: How to map the "Interacting" status on the Genesys side to Inbound - On Call on the SF side.

Discussion Thread 9 Issue with Activity View - Overview Tab Not Loading

Discussion Thread 2 UI Settings

Discussion Thread 6 Disable "MUTE" button

Discussion Thread 5 Copy messaging interaction transcript

Discussion Thread 4 Best practices with 4-eye-principle on e-mail interactions

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Discussion Thread 4
page load error for Email and Message Interactions

Discussion Thread 4
Assign External Contact to a customer

Library Entry
Improved Agent Messaging Interface.

Library Entry
Automatic missed call notifications for mobile communicate users.

Discussion Thread 5
CX Cloud from Genesys and Salesforce: How to map the "Interacting" status on the Genesys side to Inbound - On Call on the SF side.

Discussion Thread 9
Issue with Activity View - Overview Tab Not Loading

Discussion Thread 2
UI Settings

Discussion Thread 6
Disable "MUTE" button

Discussion Thread 5
Copy messaging interaction transcript

Discussion Thread 4
Best practices with 4-eye-principle on e-mail interactions