Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

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Discussion Thread 1 Set a contact list to readony for normal agents

Discussion Thread 2 Secured connection for WDE

Discussion Thread 5 Set Notification or Screen pop alert when agent press ''Update Contact" button on the Script

Discussion Thread 1 Interaction Connect - Auto Status Change

Discussion Thread 4 Plans to re-introduce "not responding"/secondary status to agent list?

Discussion Thread 3 Interaction Connect - Dialpad unavailable on Consult Transfer

Discussion Thread 6 The workgroup activation "enhancement" has caused great problems for one of our customers

Discussion Thread 5 Binding output variable to contact list field

Discussion Thread 1 Salesforce and GPlus integration considerations for email?

Discussion Thread 5 From web chat to video interaction

About Genesys

Discussion Thread 1
Set a contact list to readony for normal agents

Discussion Thread 2
Secured connection for WDE

Discussion Thread 5
Set Notification or Screen pop alert when agent press ''Update Contact" button on the Script

Discussion Thread 1
Interaction Connect - Auto Status Change

Discussion Thread 4
Plans to re-introduce "not responding"/secondary status to agent list?

Discussion Thread 3
Interaction Connect - Dialpad unavailable on Consult Transfer

Discussion Thread 6
The workgroup activation "enhancement" has caused great problems for one of our customers

Discussion Thread 5
Binding output variable to contact list field

Discussion Thread 1
Salesforce and GPlus integration considerations for email?

Discussion Thread 5
From web chat to video interaction