Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

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Discussion Thread 1 Is Social Media available for PureConnect in CIC2019R1P1?

Discussion Thread 2 Anyone else having issues logging in to PureCloud this morning?

Discussion Thread 2 Recover Deleted Queues for reporting

Discussion Thread 1 Too Many Requests

Discussion Thread 3 One view of all agents across all management units

Discussion Thread 2 Dashboard Refresh Rate

Discussion Thread 1 Real Time After call work view

Discussion Thread 21 Agent status not updating properly

Discussion Thread 1 ParrentId on CaseData window

Discussion Thread 7 Directory: External Contacts: Bulk Delete ?

About Genesys

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Discussion Thread 1
Is Social Media available for PureConnect in CIC2019R1P1?

Discussion Thread 2
Anyone else having issues logging in to PureCloud this morning?

Discussion Thread 2
Recover Deleted Queues for reporting

Discussion Thread 1
Too Many Requests

Discussion Thread 3
One view of all agents across all management units

Discussion Thread 2
Dashboard Refresh Rate

Discussion Thread 1
Real Time After call work view

Discussion Thread 21
Agent status not updating properly

Discussion Thread 1
ParrentId on CaseData window

Discussion Thread 7
Directory: External Contacts: Bulk Delete ?