Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

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Discussion Thread 7 Assigning Evaluation without Interaction in Genesys Cloud

Discussion Thread 15 Agent Evaluation Error: Agent view is not available for this evaluation because you are not the agent on this evaluation.

Discussion Thread 2 For Quality Admin and Quality Evaluator roles, what do the Quality>keywordset permissions relate to? Cannot find any info in Help or other docs.

Discussion Thread 2 Hello, I'd like to give agents access to their own call recordings, but it seems this can only be done when giving Quality Evaluator rights, is there another way? Thanks, Jeroen

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Discussion Thread 7
Assigning Evaluation without Interaction in Genesys Cloud

Discussion Thread 15
Agent Evaluation Error: Agent view is not available for this evaluation because you are not the agent on this evaluation.

Discussion Thread 2
For Quality Admin and Quality Evaluator roles, what do the Quality>keywordset permissions relate to? Cannot find any info in Help or other docs.

Discussion Thread 2
Hello, I'd like to give agents access to their own call recordings, but it seems this can only be done when giving Quality Evaluator rights, is there another way? Thanks, Jeroen