Discussion Thread 3

Best practices for B2B retail customer support on Genesys Cloud

Discussion Thread 4

Interaction Panel

Discussion Thread 3

View queues - Client App Integration with Data Actions

Discussion Thread 3

E911 implementation with BYOC

Library Entry

AppFoundry Product Review Series - Esp. 11 - Mobile Office

In this video @Christopher Visick talks about the Genesys AppFoundry Vendor named "Mobile Office" in a short video presentation. Mobile Office is the Mobile App for Genesys Cloud that allows you to handle all types of Genesys interactions directly on your phone in a secure...

Discussion Thread 2

Inoffice/WFH

Discussion Thread 9

Agent gets notification that they are "not been answering calls and either to go off queue or stay on" despite not getting any calls during that time.

Discussion Thread 3

Need all the conversations for a day/month

Discussion Thread 4

Screen Record in "Mobile Office for Genesys" App

Discussion Thread 3

> 1 concurrent voice call to an agent logged in with a Remote Phone