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In this video @Fegy Simon talks about how to e nable and/ or disable evaluation and survey data in the Interactions and My Interactions views Supervisors and managers can now use permissions to grant or deny agent evaluation and survey data access in the Interactions view and...
20240110_FeatureReview_CX_Permissions for evaluation and survey data access.mp4
In this video I (Becky) talk about the ability to view daily agent login and logout activity for multiple agents. Supervisors can now access login and log out information for multiple agents for up to 30 days when they select View as Group in the agent status detail export function. For more...
20240110_CX_Reporting and Analytics_View daily agent login and logout activity for multiple agents_RH.mp4