Skip auxiliary navigation (Press Enter).

Welcome to the Genesys Community

A place to ask questions, connect with others, and stay in the know

Skip main navigation (Press Enter).

Content types
Announcements
Blogs
Communities
Discussions
Events
Glossary
Site Content
Libraries

Date range

Posted by

Home
Achievers Lounge
Communities
Directory
Events
- Upcoming Events
Browse
- Discussion Posts
- Library Entries
Login Page
Addthis
Meet the Gurus
Genesys User Group for Customers
Be a Creator
AMA
GCAP Community Member of the Month
Latitude by Genesys – User Group
Latitude By Genesys
Genesys Cloud PAC
Gamification Event Series
Help Cole Out!
Q&A Show Bounty Board
PureConnect Bounty Board
Copy of Q&A Show Bounty Board (Sandbox)
Redirect

Search

Refined to 367 of 367 results for "tags:"Roadmap/New Features""

Skip to search results (Press Enter).

Refine by

Content Type

Discussion Thread (352)

Library Entry (15)

Community

Genesys Cloud CX (Formerly Purecloud) (275)

Pureconnect (42)

Genesys Multicloud CX On-Premises (Formerly Engage On-Premises) (26)

Genesys Multicloud CX Cloud (Formerly Engage Cloud) (17)

Latitude By Genesys - User Group (7)

Author

Matt Lawson (106)

Cole Callahan (21)

Barry Farrington (10)

Ginger Alford (9)

Cris Bjelajac (6)

Saramar Vallejo (6)

Greg Barrett (5)

Darren Leahy (5)

Dave Lottman (4)

Leor Grebler (4)

Has Attachment

Yes (11)

No (4)

File Types

Document (8)

Image (3)

Formal Tags

Roadmap/New Features (367)

Unsure/Other (93)

Integrations (86)

Architecture And Design (83)

Platform Administration (81)

System Administration (81)

Implementation (71)

Reporting/Analytics (70)

Omni-Channel Desktop/User Interface (67)

Routing (ACD/IVR) (62)

User Tags

Emails (2)

Purecloudemails (2)

Agentless (1)

Enforceindexsearchfordivisions (1)

Enhance (1)

Feedback (1)

Livechat (1)

Newfeatures (1)

Roadmap (1)

Wem (1)

Comments

Without Comments (14)

With Comments (1)

@ Mentions

Dean Thames (1)

Created

Within One Week (3)

Within Two Weeks (4)

Within One Month (11)

Within Six Months (72)

Within One Year (135)

Older (232)

1 to 10 of 367

Sort by

Discussion Thread 2
Genesys Cloud Weekly Release Notes - 8/4/2021

User Created Enforceindexsearchfordivi ... PureCloud Topics Roadmap/New Features

Melissa Ly

Added 22 hours ago

View Community

User Created Enforceindexsearchfordivi ... PureCloud Topics Roadmap/New Features

Discussion Thread 1
Using "Participant Data" in the Script or get it inside the Salesforce

PureEngage Cloud Topics Architecture and Design Implementation Integrations Roadmap/New Features System Administration

Yvgeni Liberman

Added 4 days ago

View Community

PureEngage Cloud Topics Architecture and Design Implementation Integrations Roadmap/New Features System Administration

Discussion Thread 2
Whisper Tone Issue

PureConnect Topics Architecture and Design Ask Me Anything (AMA) Cloud Migration (NEW) Connect with a ... Digital Channels Handlers Implementation Integrations Omni-Channel ... Outbound Platform Administration PureConnect QA Episode Quality Management Reporting/Analytics Roadmap/New Features Routing (ACD/IVR) Security SIP/VolP System Administration Telephony Unsure/Other WEM/Optimizer

Kahina Younsi

Added 5 days ago

View Community

Discussion Thread 3
Genesys Cloud Weekly Release Notes - 7/28/2021

PureCloud Topics Roadmap/New Features

Matt Lawson

Added 7 days ago

View Community

PureCloud Topics Roadmap/New Features

Discussion Thread 5
Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

PureCloud Topics Implementation Roadmap/New Features SIP/VolP System Administration Telephony

Alan Lanteigne

Added 14 days ago

View Community

PureCloud Topics Implementation Roadmap/New Features SIP/VolP System Administration Telephony

Discussion Thread 1
Genesys Cloud Weekly Release Notes - 7/21/2021

PureCloud Topics Roadmap/New Features

Matt Lawson

Added 14 days ago

View Community

PureCloud Topics Roadmap/New Features

Discussion Thread 2
Problem Routing Framework 8.5 T-server Alcatel

PureEngage Premises Topics Architecture and Design Cloud Migration (NEW) Connect with a Customer Digital Channels Genesys Engage Dev Implementation Integrations Omni-Channel ... Platform Administration Reporting/Analytics Roadmap/New Features Routing (ACD/IVR) Security Self-Service SIP/VolP System Administration Telephony Unsure/Other

Diego Mino

Added 16 days ago

View Community

Discussion Thread 5
'Effortless Channel Switching' and UI changes discussion

PureCloud Topics Omni-Channel ... Roadmap/New Features

Jeff Hoogkamer

Added 17 days ago

View Community

PureCloud Topics Omni-Channel ... Roadmap/New Features

Discussion Thread 4
Invoke WebServices Request after Interaction Ends

PureCloud Topics Architecture and Design Integrations Roadmap/New Features Routing (ACD/IVR)

Luis Vasquez

Added 20 days ago

View Community

PureCloud Topics Architecture and Design Integrations Roadmap/New Features Routing (ACD/IVR)

Library Entry
Effortless Channel Switching FAQ

Upcoming Effortless Channel Switching feature currently in Beta that will also include several changes to Agent Interaction UI. #Omni-ChannelDesktop/UserInterface #Roadmap/NewFeatures

Effortless Channel Switching.pdf

PureCloud Topics Omni-Channel ... Roadmap/New Features

Rick Phung

Added 21 days ago

View Library

View Community

PureCloud Topics Omni-Channel ... Roadmap/New Features

1
2
3
4
5
6
7
8
9
10
…
»
»»

About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

Genesys

Skip Navigation Links

Footer - top
Footer - bottom
Header
Altocloud
Top Nav Bar

Welcome to the Genesys Community

Search

Categories

Refine by

Content Type

Community

Author

Has Attachment

File Types

Formal Tags

User Tags

Comments

@ Mentions

Created

Discussion Thread 2 Genesys Cloud Weekly Release Notes - 8/4/2021

Discussion Thread 1 Using "Participant Data" in the Script or get it inside the Salesforce

Discussion Thread 2 Whisper Tone Issue

Discussion Thread 3 Genesys Cloud Weekly Release Notes - 7/28/2021

Discussion Thread 5 Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

Discussion Thread 1 Genesys Cloud Weekly Release Notes - 7/21/2021

Discussion Thread 2 Problem Routing Framework 8.5 T-server Alcatel

Discussion Thread 5 'Effortless Channel Switching' and UI changes discussion

Discussion Thread 4 Invoke WebServices Request after Interaction Ends

Library Entry Effortless Channel Switching FAQ

About Genesys

Discussion Thread 2
Genesys Cloud Weekly Release Notes - 8/4/2021

Discussion Thread 1
Using "Participant Data" in the Script or get it inside the Salesforce

Discussion Thread 2
Whisper Tone Issue

Discussion Thread 3
Genesys Cloud Weekly Release Notes - 7/28/2021

Discussion Thread 5
Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

Discussion Thread 1
Genesys Cloud Weekly Release Notes - 7/21/2021

Discussion Thread 2
Problem Routing Framework 8.5 T-server Alcatel

Discussion Thread 5
'Effortless Channel Switching' and UI changes discussion

Discussion Thread 4
Invoke WebServices Request after Interaction Ends

Library Entry
Effortless Channel Switching FAQ