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Discussion Thread 1
Genesys Cloud Weekly Release Notes - 1/27/2021

PureCloud Topics Roadmap/New Features

Matt Lawson

Added 16 hours ago

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PureCloud Topics Roadmap/New Features

Discussion Thread 1
Genesys Cloud Weekly Release Notes - 1/20/2021

PureCloud Topics Roadmap/New Features

Matt Lawson

Added 7 days ago

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PureCloud Topics Roadmap/New Features

Discussion Thread 10
Sentiment analysis for digital interactions

PureEngage Digital channels PureCloud Topics Digital Channels Roadmap/New Features User Created Roadmap/NewFeatures

Armands Bunkovskis

Added 8 days ago

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PureEngage Digital channels PureCloud Topics Digital Channels Roadmap/New Features User Created Roadmap/NewFeatures

Discussion Thread 9
WebChat in-widget menu buttons/options

PureCloud Topics Ask Me Anything (AMA) Roadmap/New Features

Nhel Rence Grandia

Added 22 days ago

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PureCloud Topics Ask Me Anything (AMA) Roadmap/New Features

Discussion Thread 1
Corrupted Faxes being sent to users when faxes fail

PureCloud Topics Ask Me Anything (AMA) Roadmap/New Features SIP/VolP Telephony

Daniel McLeod

Added 28 days ago

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PureCloud Topics Ask Me Anything (AMA) Roadmap/New Features SIP/VolP Telephony

Discussion Thread 1
Chat emoji

PureCloud Topics Roadmap/New Features

Ly Lim

Added 29 days ago

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PureCloud Topics Roadmap/New Features

Discussion Thread 11
Agent Status Shows "Logged off" on Team Communicator and Transfer in WWE

PureEngage Premises Topics Architecture and Design Cloud Migration (NEW) Connect with a Customer Digital Channels Genesys Engage Dev Implementation Integrations Omni-Channel ... Platform Administration Reporting/Analytics Roadmap/New Features Routing (ACD/IVR) Security Self-Service SIP/VolP System Administration Telephony Unsure/Other

Obaid Farooqui

Added 12-24-2020

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Library Entry
Agent Status Shows "Logged off" on Team Communicator and Transfer in WWE

#ArchitectureandDesign #CloudMigration(NEW) #ConnectwithaCustomer #DigitalChannels #GenesysEngageDev #Implementation #Integrations #Omni-ChannelDesktop/UserInterface #PlatformAdministration #Reporting/Analytics #Roadmap/NewFeatures #Routing(ACD/IVR) #Security #Self...

agent wwe.jpg

Obaid Farooqui

Added 12-24-2020

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Discussion Thread 1
Compatibility wit postgre v11 and V12

PureEngage Premises Topics Roadmap/New Features

Maria Cristina Barlier

Added 12-18-2020

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PureEngage Premises Topics Roadmap/New Features

Discussion Thread 1
Genesys Cloud Weekly Release Notes - 12/16/2020

PureCloud Topics Roadmap/New Features

Matt Lawson

Added 12-16-2020

View Community

PureCloud Topics Roadmap/New Features

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About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

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Discussion Thread 1 Genesys Cloud Weekly Release Notes - 1/27/2021

Discussion Thread 1 Genesys Cloud Weekly Release Notes - 1/20/2021

Discussion Thread 10 Sentiment analysis for digital interactions

Discussion Thread 9 WebChat in-widget menu buttons/options

Discussion Thread 1 Corrupted Faxes being sent to users when faxes fail

Discussion Thread 1 Chat emoji

Discussion Thread 11 Agent Status Shows "Logged off" on Team Communicator and Transfer in WWE

Library Entry Agent Status Shows "Logged off" on Team Communicator and Transfer in WWE

Discussion Thread 1 Compatibility wit postgre v11 and V12

Discussion Thread 1 Genesys Cloud Weekly Release Notes - 12/16/2020

About Genesys

Discussion Thread 1
Genesys Cloud Weekly Release Notes - 1/27/2021

Discussion Thread 1
Genesys Cloud Weekly Release Notes - 1/20/2021

Discussion Thread 10
Sentiment analysis for digital interactions

Discussion Thread 9
WebChat in-widget menu buttons/options

Discussion Thread 1
Corrupted Faxes being sent to users when faxes fail

Discussion Thread 1
Chat emoji

Discussion Thread 11
Agent Status Shows "Logged off" on Team Communicator and Transfer in WWE

Library Entry
Agent Status Shows "Logged off" on Team Communicator and Transfer in WWE

Discussion Thread 1
Compatibility wit postgre v11 and V12

Discussion Thread 1
Genesys Cloud Weekly Release Notes - 12/16/2020