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560 results found for "tags:"Roadmap/New Features""

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Discussion Thread 3
display business hours when transferring

Genesys Cloud CX Topics Roadmap/New Features

Lim Vo

Added 4 days ago

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Genesys Cloud CX Topics Roadmap/New Features

Discussion Thread 4
Annoying banner at the top of EVERY page. Anyone else annoyed?

Genesys Cloud CX Topics Roadmap/New Features

Robert Wakefield-Carl

Added 5 days ago

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Genesys Cloud CX Topics Roadmap/New Features

Library Entry
Scorecard Monthly Calendar UX improvements

Title : Scorecard tab improvements in the agent activity view Library : Genesys Cloud CX Folder : TAM Studios Description : In this video Christopher presents about the new features on the Scorecard Monthly Calendar...

FeatureReview_EX_Gamification & Performance Management_Scorecard Monthly Calendar UX improvements_CV_20230222.mp4

User Created agentScorecard FeatureReview gamification GenesysEX TAMStudios WEM Genesys Cloud CX Topics Quality Management Roadmap/New Features

Christopher Visick

Added 13 days ago

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User Created agentScorecard FeatureReview gamification GenesysEX TAMStudios WEM Genesys Cloud CX Topics Quality Management Roadmap/New Features

Discussion Thread 2
About today's release: Restore previous presence for agents who disconnect and then reconnect to Genesys Cloud

Genesys Cloud CX Topics Roadmap/New Features

Joel Hellman

Added 13 days ago

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Genesys Cloud CX Topics Roadmap/New Features

Discussion Thread 1
Genesys Cloud CX Release Notes - 8th March 2023

Genesys Cloud CX Topics Roadmap/New Features

Gabe Ladios

Added 13 days ago

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Genesys Cloud CX Topics Roadmap/New Features

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Exclusive Video Series for Community Members

Genesys Cloud CX Topics Roadmap/New Features Unsure/Other

Matt Lawson

Added 14 days ago

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Genesys Cloud CX Topics Roadmap/New Features Unsure/Other

Discussion Thread 5
Genesys Cloud CX Release Notes - 1st of March 2023

Genesys Cloud CX Topics Roadmap/New Features

Jan Nico Feliciano

Added 18 days ago

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Genesys Cloud CX Topics Roadmap/New Features

Discussion Thread 3
iWD on the cloud

Genesys Cloud CX Topics Roadmap/New Features Unsure/Other

Hari Shankar

Added 18 days ago

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Genesys Cloud CX Topics Roadmap/New Features Unsure/Other

Discussion Thread 5
AMA - Co-Browse Feature Requests

Genesys Cloud CX Topics Roadmap/New Features

Matt Lawson

Added 19 days ago

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Genesys Cloud CX Topics Roadmap/New Features

Discussion Thread 1
AMA Now CLOSED - Co-Browse, Web Messaging, and Messenger Apps

Genesys Cloud CX Topics Roadmap/New Features

Matt Lawson

Added 19 days ago

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Genesys Cloud CX Topics Roadmap/New Features

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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Library Entry Scorecard Monthly Calendar UX improvements

Discussion Thread 2 About today's release: Restore previous presence for agents who disconnect and then reconnect to Genesys Cloud

Discussion Thread 1 Genesys Cloud CX Release Notes - 8th March 2023

Discussion Thread 1 Exclusive Video Series for Community Members

Discussion Thread 5 Genesys Cloud CX Release Notes - 1st of March 2023

Discussion Thread 3 iWD on the cloud

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Discussion Thread 1 AMA Now CLOSED - Co-Browse, Web Messaging, and Messenger Apps

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Discussion Thread 3
display business hours when transferring

Discussion Thread 4
Annoying banner at the top of EVERY page. Anyone else annoyed?

Library Entry
Scorecard Monthly Calendar UX improvements

Discussion Thread 2
About today's release: Restore previous presence for agents who disconnect and then reconnect to Genesys Cloud

Discussion Thread 1
Genesys Cloud CX Release Notes - 8th March 2023

Discussion Thread 1
Exclusive Video Series for Community Members

Discussion Thread 5
Genesys Cloud CX Release Notes - 1st of March 2023

Discussion Thread 3
iWD on the cloud

Discussion Thread 5
AMA - Co-Browse Feature Requests

Discussion Thread 1
AMA Now CLOSED - Co-Browse, Web Messaging, and Messenger Apps