Discussion Thread 1

Now Live: Flow Outcomes and Milestones Available in Journey Management

Library Entry

View average sentiment score across performance views

In this video, @Kumar Sanjeevi talks about how administrators can now view the Average Sentiment Score by default in the Agent Performance, Queue Performance, and Flow Performance views. Previously, different views displayed sentiment data using different calculations. Now, all views use the...

Library Entry

Improved event list organization for enhanced journey building

In this video , @Brian Feeney talks about how the new event list allows users to see events in a logical sequence ordering, making it easier for users to drag and drop events in the correct order onto the canvas. This will make journey building more intuitive and faster. Release Notes :...

Discussion Thread 5

AI Studio Summary Workbench requires a Language Selection, yet no options available.

Event

Quarterly Genesys Cloud Roadmap Webinar for Customers and Partners

We invite you to join the Genesys Cloud Product Management team for the Quarterly Product Roadmap Webinar! While this will be a deep dive into select product areas, the live roadmap is always available on our ideas portal . This quarter we will focus on the following: Agenda AI...

 07-23-2025 | 10:00 - 11:00 ET

Discussion Thread 5

Best Practices

Discussion Thread 2

Multiple SSO integrations - it's nearly here!

Discussion Thread 9

Custome Softphone for Genesys Cloud

Discussion Thread 2

Introducing Phrase Testing for Speech and Text Analytics Topics

Discussion Thread 18

Decompose Transfer Permissions