Discussion Thread 5

New Feature and UI change coming soon: Multi-Factor Authentication

Library Entry

Trigger inclusion in Genesys Cloud CX 1 license

In this video, @Stalin Singh discusses new feature "Trigger inclusion in Genesys Cloud CX 1 license" Genesys Cloud added triggers to the Genesys Cloud CX 1 subscription. For more information see, Triggers Overview . This feature requires one of the following subscriptions: Genesys Cloud...

20230809_FeatureReview_CX_Open Platform_Trigger inclusion in Genesys Cloud CX 1 license_SS.mp4

Discussion Thread 17

Question on new feature - Manually add words to the dictionary backend

Discussion Thread 1

Experience Survey - Onboarding and Adoption

Discussion Thread 1

Experience Survey - Onboarding and Adoption

Discussion Thread 1

Genesys Cloud CX Release Notes - September 27 2023

Discussion Thread 3

How to manage Alert Rule work team and group membership level

Library Entry

Custom music for agent-initiated hold duration

In this video, Gaurav discusses the new feature "Custom music for agent-initiated hold duration" Administrators can now customize the music that plays when an agent puts the call on hold. For more information, see Create and configure queues . This feature requires one of the following...

20230831_FeatureReview_AgentInitiatedHoldMusic_GS.mp4

Discussion Thread 1

Genesys Cloud CX Release Notes - September 20 2023

Discussion Thread 2

what api integration is preferred or works the best