Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

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Discussion Thread 1 Feature Friday highlight: Share performance dashboards with team (public view option)

Discussion Thread 1 Genesys Cloud Release Notes - June 24th, 2020

Discussion Thread 4 Genesys Cloud Release Notes - June 17th, 2020

Discussion Thread 1 ICBM features in Interaction Connect

Discussion Thread 4 Customize External Contacts

Discussion Thread 1 Genesys Cloud Release Notes - June 10th, 2020

Library Entry The "Clear Cache" option while rebooting Edges - To boost the performance -Voting

Discussion Thread 1 The "Clear Cache" option while rebooting Edges - To boost the performance -Voting

Discussion Thread 2 Export Recording with Integration Under Email In policy

Discussion Thread 2 Custom external contacts issue

About Genesys

Discussion Thread 1
Feature Friday highlight: Share performance dashboards with team (public view option)

Discussion Thread 1
Genesys Cloud Release Notes - June 24th, 2020

Discussion Thread 4
Genesys Cloud Release Notes - June 17th, 2020

Discussion Thread 1
ICBM features in Interaction Connect

Discussion Thread 4
Customize External Contacts

Discussion Thread 1
Genesys Cloud Release Notes - June 10th, 2020

Library Entry
The "Clear Cache" option while rebooting Edges - To boost the performance -Voting

Discussion Thread 1
The "Clear Cache" option while rebooting Edges - To boost the performance -Voting

Discussion Thread 2
Export Recording with Integration Under Email In policy

Discussion Thread 2
Custom external contacts issue