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In this video, @Stalin Singh discusses new feature "Trigger inclusion in Genesys Cloud CX 1 license" Genesys Cloud added triggers to the Genesys Cloud CX 1 subscription. For more information see, Triggers Overview . This feature requires one of the following subscriptions: Genesys Cloud...
20230809_FeatureReview_CX_Open Platform_Trigger inclusion in Genesys Cloud CX 1 license_SS.mp4
In this video, Gaurav discusses the new feature "Custom music for agent-initiated hold duration" Administrators can now customize the music that plays when an agent puts the call on hold. For more information, see Create and configure queues . This feature requires one of the following...
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.