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In this video, @Kumar Sanjeevi talks about how administrators can now view the Average Sentiment Score by default in the Agent Performance, Queue Performance, and Flow Performance views. Previously, different views displayed sentiment data using different calculations. Now, all views use the...
In this video , @Brian Feeney talks about how the new event list allows users to see events in a logical sequence ordering, making it easier for users to drag and drop events in the correct order onto the canvas. This will make journey building more intuitive and faster. Release Notes :...
We invite you to join the Genesys Cloud Product Management team for the Quarterly Product Roadmap Webinar! While this will be a deep dive into select product areas, the live roadmap is always available on our ideas portal . This quarter we will focus on the following: Agenda AI...
07-23-2025 | 10:00 - 11:00 ET