Event

See Genesys Cloud in action: Bringing social media into your contact center

Social media for businesses is an opportunity to connect with customers in a new way, but poorly managed social media can be a death blow for your company. Bringing social into your call center platform lets your business excel. You can focus on the most important interactions and add context...

 02-27-2020 | 14:00 - 15:00 ET

Event

See Genesys Cloud in action: Bringing social media into your contact center

Social media for businesses is an opportunity to connect with customers in a new way, but poorly managed social media can be a death blow for your company. Bringing social into your call center platform lets your business excel. You can focus on the most important interactions and add context...

 02-27-2020 | 14:00 - 15:00 ET

Discussion Thread 1

Genesys Cloud Release Notes - 2/19/2020

Event

The cloud conversational AI chatbot designed and built for Genesys Cloud

According to Gartner, about 70% of all use cases in artificial intelligence (AI) are related to customer service and call centers. Join us in this webinar to learn: How conversational AI and call center agents work hand-in-hand to blend into the entire customer service journey. Conversational...

 02-26-2020 | 08:00 - 09:00 PT

Event

The cloud conversational AI chatbot designed and built for Genesys Cloud

According to Gartner, about 70% of all use cases in artificial intelligence (AI) are related to customer service and call centers. Join us in this webinar to learn: How conversational AI and call center agents work hand-in-hand to blend into the entire customer service journey. Conversational...

 02-26-2020 | 08:00 - 09:00 PT

Discussion Thread 4

Rotating workplans

Discussion Thread 5

Holiday Management

Discussion Thread 2

Interactions view enhancements

Discussion Thread 1

Genesys Cloud Weekly Release Notes - 2/12/2020

Discussion Thread 8

Polycom Fimware