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In this video, @Stalin Singh discusses new feature "Trigger inclusion in Genesys Cloud CX 1 license" Genesys Cloud added triggers to the Genesys Cloud CX 1 subscription. For more information see, Triggers Overview . This feature requires one of the following subscriptions: Genesys Cloud...
20230809_FeatureReview_CX_Open Platform_Trigger inclusion in Genesys Cloud CX 1 license_SS.mp4
In this video, Gaurav discusses the new feature "Custom music for agent-initiated hold duration" Administrators can now customize the music that plays when an agent puts the call on hold. For more information, see Create and configure queues . This feature requires one of the following...
20230831_FeatureReview_AgentInitiatedHoldMusic_GS.mp4