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In this video @Christopher Visick talks about the improved workforce management schedule editor agent filter and sort. Administrators can now use enhanced filter and sort options in the workforce management schedule editor to more easily locate and manage agent shifts. Genesys reorganized...
In this video @Christopher Visick talks about activity plans for optimal workforce management scheduling. Administrators and planners can now apply workforce management activity plans to determine the best time to schedule activities for individuals or groups of agents, independent from the...
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