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Discussion Thread 2

Permissions needed to use "Enter notes for an interaction"

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Duplicate an event card in Journey Management

In this video @Brian Feeney discusses a new feature "Duplicate an event card in Journey Management" Administrators can now duplicate an existing event card on the journey canvas. This feature helps analysts save time by recreating events that are similar to existing ones without starting...

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Trigger process automation based on topics, sentiment, or empathy

In this video, @Guru Prasadh Jeevan Rao and @Christopher Visick discusses a new feature "Trigger process automation based on topics, sentiment, or empathy" Administrators can now configure process automation to trigger workflows based on speech and text analytics results, including...

Discussion Thread 2

Understanding Scheduled Logging in Genesys Cloud

Discussion Thread 79

Telephony-0010 and Telephony-0011 Events recently started

Discussion Thread 4

Scorecard not populating for just one agent

Discussion Thread 7

Done button for Wrapup code greyed out

Discussion Thread 2

Unable to See Journey Flow Milestone Data in Journey Management and Architect

Discussion Thread 10

"Rule-based decisions" feature

Discussion Thread 10

Genesys Public SSO Certificates Expiring