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Workforce management override for time-off plan dates

In this video @Christopher Visick talks about the new functionality within WFM so we can now override for time-off plan dates Workforce management administrators can now define specific blocked days to pause automatic approvals or prevent agents from submitting time-off...

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Adherence widget available in the Activity view

In this video, @Christopher Visick discusses a new feature "Adherence widget available in the Activity view" Agents can now view their adherence in the new adherence widget within the Activity view. The widget displays each agent’s scheduled, actual, and exception details for the day,...

Discussion Thread 7

Workday / Genesys HRIS Integration

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Find Agent search field in gamification profiles

In this video, @Stalin Singh discusses a new feature "Find Agent search field in gamification profiles" Administrators can now quickly locate the gamification profile an agent belongs to using the new Find Agent search field in the Gamification Profiles view. Administrators can search by...

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Workforce Management Capacity Planning

In this video @Christopher Visick talks about Workforce Management Capacity Planning Planners can now create long-term capacity plans to project staffing needs for each planning group up to two years in advance. This feature enables contact centers to identify potential...

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View possible shifts in the Genesys Tempo mobile app

In this video @Kumar Sanjeevi discusses a new feature "View possible shifts in the Genesys Tempo mobile app" Administrators can now allow employees to see their potential shifts for unpublished weeks in the Genesys Tempo mobile app. This update helps employees plan their work and personal...

Discussion Thread 19

UI Enhancements Coming to Genesys Cloud WEM

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Automate and streamline workforce management time-off requests for published schedules

In this video @Christopher Visick talks about new functionality that is available to automate and streamline workforce management time-off requests for published schedules. Administrators can now automate the management of time-off requests for published workforce management...

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Assign coaching without workforce management scheduling

In this video @Stalin Singh talks about how to assign coaching without workforce management scheduling. Administrators can now assign coaching appointments outside of the workforce management (WFM) feature. This improvement enables supervisors to decide whether a coaching session integrates...

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Workforce management Business Unit/Management Unit and Time Zone placement in views

In this video, @Christopher Visick discusses a new feature "Workforce management Business Unit/Management Unit and Time Zone placement in views" Administrators and supervisors can now view the business unit, management unit, work team, and time zone selector fields consistently across...