Library Entry

Workforce management business unit and service goal template impact override settings

In this video, Chris discusses the new feature "Workforce management business unit and service goal template impact override settings". Workforce management implemented upper and lower service goal limits for future automated and self-scheduling features. Administrators can now configure...

20230726_FeatureReview_EX_WEM_Increased limits for workforce management dimensions_CV.mp4

Discussion Thread 4

HRIS integration

Library Entry

Workforce management time-off requests user interface improvements & HR Integration System (HRIS) integration

In this video, Chris discusses two new features "Workforce management time-off requests user interface improvements". "Workforce management and HR Integration System (HRIS) integration" Genesys Cloud improved the workforce management time-off requests view. These improvements ensure...

20230607_WEM_time-off requests improvements & Introduction of HRIS integration_CV.mp4

Discussion Thread 3

WFM-Export historical forecast data

Discussion Thread 4

Activate agent for scheduling

Library Entry

Improved Module Scheduling

Title : Improved Module Scheduling Library : Genesys Cloud CX Folder : TAM Studios Description : In this video Christopher talks about the new features improvements in scheduling staff in the...

FeatureReview_EX_Scheduling_Improved module scheduling_CV_20230222.mp4

Discussion Thread 3

Forecasts & Schedules remaining term

Library Entry

Gamification

In this video Chris talks over high level gamification featres and functionality. Enhance performance management and encourage friendly competition around performance-based objectives with gamification. Use performance points and tracking to establish a clear coaching plan, create a...

Usecase_CX_WFM_Gamification_CV_20230203.mp4

Discussion Thread 5

Will there be the ability for Agents to trade schedules in WFM in the future?

Discussion Thread 1