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In this video, @Christopher Visick discusses a new feature "Workforce management Business Unit/Management Unit and Time Zone placement in views" Administrators and supervisors can now view the business unit, management unit, work team, and time zone selector fields consistently across...
In th is video @Joseph Ian Romero talks about workforce management notifications for process automation triggers. Administrators can now use workforce management notification topics to configure triggers for process automation in Architect workflows. This update supports topics for...
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In this video @Christopher Visick talks about the ability to trade alternative shifts for enhanced workforce management shift management. Administrators and contact center supervisors can now allow agents to request to trade with the system when they require a short-notice shift change or...
In this video @Christopher Visick talks about activity plans for optimal workforce management scheduling. Administrators and planners can now apply workforce management activity plans to determine the best time to schedule activities for individuals or groups of agents, independent from the...
In this video @Christopher Visick talks about the new feature within w orkforce management called "Work Plan Bidding". Supervisors can now create new work plan bids to allow agents to bid for their preferred work plans. Agents can set their preferences among the available work...
In this video @Stalin Singh talks about the new improved Navigation between Published Schedules in the Workforce Management Schedule Editor Administrators can now quickly navigate to the previous or next published schedule via new toolbar buttons in the workforce management...
In this video, @Christopher Visick discusses a new feature "Supervisor WEM dashboard" Supervisors can now access a single, centralized, and prioritized view of the information needed to better manage their team and employees. This feature helps supervisors understand where their attention...
20240527_FeatureReview_EX_Gamification & Performance Management_WEM_Supervisor WEM dashboard_CV.mp4
This is Episode 2 of the WEM Series on TAMStudios. In this video @Christopher Visick gives an overview on the Scheduling capabilities within the GenesysCloud WEM suite. It also includes an overview on how the agent & supervisor uses the WFM functionality within GenesysCloud. ...
20240527_WEM_WFM_Series_2_Scheduling_CV.mp4