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In this video @Christopher Visick talks about activity plans for optimal workforce management scheduling. Administrators and planners can now apply workforce management activity plans to determine the best time to schedule activities for individuals or groups of agents, independent from the...
In this video @Christopher Visick talks about the new feature within w orkforce management called "Work Plan Bidding". Supervisors can now create new work plan bids to allow agents to bid for their preferred work plans. Agents can set their preferences among the available work...
In this video @Stalin Singh talks about the new improved Navigation between Published Schedules in the Workforce Management Schedule Editor Administrators can now quickly navigate to the previous or next published schedule via new toolbar buttons in the workforce management...
In this video, @Christopher Visick discusses a new feature "Supervisor WEM dashboard" Supervisors can now access a single, centralized, and prioritized view of the information needed to better manage their team and employees. This feature helps supervisors understand where their attention...
20240527_FeatureReview_EX_Gamification & Performance Management_WEM_Supervisor WEM dashboard_CV.mp4
This is Episode 2 of the WEM Series on TAMStudios. In this video @Christopher Visick gives an overview on the Scheduling capabilities within the GenesysCloud WEM suite. It also includes an overview on how the agent & supervisor uses the WFM functionality within GenesysCloud. ...
20240527_WEM_WFM_Series_2_Scheduling_CV.mp4
In this video @Christopher Visick t alks about the new AppFoundry vendor named "Cinareo". Their solution will complement your GenesysCloud WFM tools with capacity planning functionality. Cinareo is an innovative cloud-based application that lets you build capacity plans easily for...
20240419_AppFoundry_Cinareo_Capicity_Planning_CV.mp4
In this video @Christopher Visick talks about the ability to change forecast associated with a schedule. Planners can now actively select an alternate workforce management forecast to associate with a generated load-based schedule. Read more: Choose forecast for an existing...
20240401_WEM_WFM_Changing Forecasts_CV.mp4
In this video, Santosh discusses a new feature "Automated time-off approval for grouped agents" Administrators can now group agents into smaller groups. This feature allows for the automatic approval of time-off requests based on the configured time-off limits for the staffing groups. ...
20240311_FeatureReview_EX_Time Off Management_Automated time-off approval for grouped agents_SB.mp4