Well, hello there Genesys Cloud Community Members!
Hope everyone had a great holiday season to spend with family and friends. Our team over at the WEM Community wanted to greet everyone and extend our sincere wishes for a fantastic 2023, full of success, growth, and learning… which you can start working on by joining the WEM Community!
No doubt you've seen us bopping around the forums and running around with events and contests (like our recent 12 Days of WEM or the still running "Guess the Date" contest – you can still participate in that one to win fabulous prizes, btw!), but consider this your formal invitation to join the party!
"What is the WEM Community?" you ask.
Great question. The WEM Community is a Genesys Community dedicated to all things WEM (Workforce Engagement Management).
- Scheduling woes? We got you.
- Can't figure out that pesky quality evaluation setup? No problem. We LOVE quality management!
- Want to get your agents fired up for an event? Uh, we know a thing or two about getting agents fired up. 😏
- SERVICE LEVELS? Dude. We eat, drink, and BREATHE service level optimization!
"What does that even mean?"
Fair. Let me give you a quick rundown.
The WEM Community is a space for Genesys customers, partners and employees to meet, discuss and exchange learning on all topics workforce engagement.
New to WEM? No problem.
Check out our numerous library entries to get up to speed on Genesys Workforce Engagement and its 3 disciplines: Resource Management (WFM), Quality Assurance & Compliance, and Employee Performance.
Want to go even further? Can do!
We've got monthly "What's Next" webinars, as well as periodical demos so you can experience the wonderful world of Genesys WEM! Interact with our experts in real-time, ask questions and stay up to date on the latest features and capabilities available with your Genesys Cloud 2 or 3 subscription.
Looking for more localized support? Have I got news for you!
We regularly update our events tab with WEM-supporting and Genesys events from around the globe! Find out when a Genesys Day or a G Summit is coming to your region so you can get some in person interaction, get hyped for Genesys innovation and meet other Genesys customers and prospects. Or, check out upcoming webinars and virtual events available globally or tailored to your specific corner of the world.
So, what're you waiting for?
We'll be expecting you over at the WEM Community!
See you soon!#QualityManagement#RemoteWorkEnablement#Unsure/Other
Product Marketing Manager
Genesys - Employees