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Cesar Padilla

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RE: Introduce Yourself! (New for 2026)

Posted By Cesar Padilla 05-19-2026 13:09
Found In Egroup: Welcome Community \ view thread
hi @Mike Morris, welcome to the community!! ------------------------------ Cesar Padilla INDRA COLOMBIA ------------------------------

RE: Hello from Genesys Education!

Posted By Cesar Padilla 05-19-2026 08:07
Found In Egroup: Welcome Community \ view thread
hi @Maria Davidson, welcome to the community!! ------------------------------ Cesar Padilla INDRA COLOMBIA ------------------------------

RE: Introduce Yourself! (New for 2026)

Posted By Cesar Padilla 05-17-2026 18:55
Found In Egroup: Welcome Community \ view thread
hi @Uzay Doksoez, welcome to the community!! ------------------------------ Cesar Padilla INDRA COLOMBIA ------------------------------

RE: Introduce Yourself! (New for 2026)

Posted By Cesar Padilla 05-17-2026 18:48
Found In Egroup: Welcome Community \ view thread
hi @Luis Sandoval, welcome to the community!! ------------------------------ Cesar Padilla INDRA COLOMBIA ------------------------------

RE: Introduce Yourself! (New for 2026)

Posted By Cesar Padilla 05-16-2026 17:10
Found In Egroup: Welcome Community \ view thread
hi @Fabíola Freitas, welcome!! ------------------------------ Cesar Padilla INDRA COLOMBIA ------------------------------

RE: R2S Third Party Access - restricting an Audio Interaction

Posted By Cesar Padilla 05-16-2026 08:32
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi Kevin, Interesting use case - this comes up quite a bit with R2S when external access needs to be more granular than what the platform natively exposes. Beyond the usual retention/tagging ideas, one approach you might want to consider is controlling exposure at the policy and retrieval layer rather ...

RE: Automated Workforce Mix Recommendation for Contact Centers

Posted By Cesar Padilla 05-16-2026 08:30
Found In Egroup: Workforce Engagement Management \ view thread
excellent idea, give me my vote!! ------------------------------ Cesar Padilla INDRA COLOMBIA ------------------------------

RE: Unable to view Forecast beyond 6 weeks or Schedule Generate

Posted By Cesar Padilla 05-16-2026 08:29
Found In Egroup: Workforce Engagement Management \ view thread
Hi Sasha, Adding to what Brahdilleone mentioned, something else worth checking is how your planning and scheduling strategy aligns with Genesys' short-term vs long-term forecast split. Even though the 6-week limitation is expected for schedule generation, many teams run into this when switching from ...

RE: Introduce Yourself! (New for 2026)

Posted By Cesar Padilla 05-15-2026 13:31
Found In Egroup: Welcome Community \ view thread
Hi @Elliott Woods, welcome to the community, enjoy! ------------------------------ Cesar Padilla INDRA COLOMBIA ------------------------------

RE: /api/v2/settings

Posted By Cesar Padilla 05-15-2026 08:47
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi Paul, You're correct in your assumption-/api/v2/settings is an internal (UI-driven) endpoint and not part of the publicly supported Platform API surface. In practice, these types of settings are often tied to per-session or per-browser context, which explains why: They require user-level authentication ...

RE: Introducing Myself! 🧡

Posted By Cesar Padilla 05-15-2026 08:43
Found In Egroup: Welcome Community \ view thread
Hi @Berta Mendez, welcome !! ------------------------------ Cesar Padilla INDRA COLOMBIA ------------------------------

RE: Introduce Yourself! (New for 2026)

Posted By Cesar Padilla 05-15-2026 08:35
Found In Egroup: Welcome Community \ view thread
hi @Nirav Kumarsahu, welcome to the community!! ------------------------------ Cesar Padilla INDRA COLOMBIA ------------------------------

RE: Introduce Yourself! (New for 2026)

Posted By Cesar Padilla 05-14-2026 11:42
Found In Egroup: Welcome Community \ view thread
hi @Lina Schamberger, welcome! ------------------------------ Cesar Padilla INDRA COLOMBIA ------------------------------

RE: Introducing myself and Advisory team at Genesys

Posted By Cesar Padilla 05-14-2026 07:38
Found In Egroup: Welcome Community \ view thread
Hi @Valentina Postelnicu, I hope you enjoy the community and can share this space for learning and experience ------------------------------ Cesar Padilla INDRA COLOMBIA ------------------------------

RE: Introduce Yourself! (New for 2026)

Posted By Cesar Padilla 05-14-2026 07:26
Found In Egroup: Welcome Community \ view thread
hi @Naseeruddin Ahmed, welcome!! ------------------------------ Cesar Padilla INDRA COLOMBIA ------------------------------

RE: Introduce Yourself! (New for 2026)

Posted By Cesar Padilla 05-13-2026 18:23
Found In Egroup: Welcome Community \ view thread
hi @Misael Eduardo Rodriguez Acevedo, welcome!!! Me alegro que nos estemos uniendo a esta comunidad cada vez mas personas de Colombia!! ------------------------------ Cesar Padilla INDRA COLOMBIA ------------------------------

RE: Introducing Myself

Posted By Cesar Padilla 05-13-2026 06:24
Found In Egroup: Welcome Community \ view thread
hi @Kevin Roddis, welcome!! ------------------------------ Cesar Padilla INDRA COLOMBIA ------------------------------

RE: Introducing myself!!🧡

Posted By Cesar Padilla 05-13-2026 06:23
Found In Egroup: Welcome Community \ view thread
hi @Marie-Eleonore Artinano, welcome!! ------------------------------ Cesar Padilla INDRA COLOMBIA ------------------------------

RE: Introducing Myself

Posted By Cesar Padilla 05-13-2026 06:21
Found In Egroup: Welcome Community \ view thread
hi @Dave Stockdale. welcome!! ------------------------------ Cesar Padilla INDRA COLOMBIA ------------------------------

RE: Hello from Luiz Bandeira at Coddera

Posted By Cesar Padilla 05-13-2026 06:20
Found In Egroup: Welcome Community \ view thread
hi @Luiz Santos Bandeira, welcome!! ------------------------------ Cesar Padilla INDRA COLOMBIA ------------------------------