Discussion Thread 2

Sales Use Cases

Discussion Thread 1

In Case You Missed It - Web Messaging Series

Discussion Thread 4

Running Late function

Library Entry

AppFoundry Product Review Series - Ep. 02 - Uniphore

In this series will give you some insight into some of the Premium applications that are available on the GenesysCloud AppFoundry Store that will seamlessly integrate into your GenesysCloud environment. This episode we will be unpacking the app named “Uniphore” which provide agents with...

AppFoundry_UAssist_Teaser_CV.mp4

Library Entry

AppFoundry Product Review Series - Ep. 01 - Thrive

This series will give you some insight into some of the Premium applications that are available on the Genesys AppFoundry Store that will seamlessly integrate into your GenesysCloud environment. Our first feature application is “thrive reset” which is helping agents de-stress, re-center and...

Thrive Teaser CV - Version 2_1.mp4

Discussion Thread 4

Activate agent for scheduling

Discussion Thread 3

Ability to View Continuous Dates in Published Schedules?

Discussion Thread 2

Knowledge Workbanch V2

Discussion Thread 17

Richer media for Knowledge Workbench: Support Center (and all channels consuming Knowledge) are getting better!

Discussion Thread 7

Canned Reports Deprecation - Phase 1 - Queue Reports