Discussion Thread 6

Load more items - copilot (knowledge workbench V2)

Discussion Thread 6

Knowledge Optimizer Unanswered Queries

Library Entry

01. Getting Started: The Multipanel Agent Workspace Toolkit

Welcome to your go-to resource for modernizing the Genesys Cloud agent workspace. This toolkit has everything you need to ensure a smooth transition to the multipanel agent UI. There are 10 Chapters in the toolkit, many with more than one thing for you to check out. So, dive in to the material...

2 attachments

Library Entry

Agent UI - Multi-contextual Panels

Details about upcoming agent UI Multi-contextual Panels update. Please login and download the PDF. Please post your questions and comments on main discussion thread (https://community.genesys.com/communities/community-home1/digestviewer?ListKey=510ed02d-5f53-4ff8-a945-f8f0b2847056&...

Multi-contextual Panels Announcement.pdf

Discussion Thread 20

APPLY TODAY !!! Real-Time Digital Monitoring Beta

Library Entry

Genesys Knowledge Variations Beta Webinar

This webinar was recorded on April 20th, 2023. For those that have submitted a request to join the Knowledge Variations beta, this webinar explains the feature and the beta process. Questions? Reach out to @Harshali Desai or @Jane Hendricks #BetaUpdate #NowRecruiting

Knowledge Variations Beta Webinar_April2023.mp4

Discussion Thread 44

Beta Announcement: Genesys Native Agent Assist Voice is Now Open

Discussion Thread 4

Activate agent for scheduling

Discussion Thread 17

Richer media for Knowledge Workbench: Support Center (and all channels consuming Knowledge) are getting better!