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In this video, Fegy discusses a new feature "Refreshed Predictive Engagement user interface" The refreshed Predictive Engagement user interface offers new color schemes and table layouts to enhance the user experience. This feature does not change existing functionality or navigation. ...
20240311_FeatureReview_CX_Refreshed_GPE_User_Interface_Spark_V3.mp4
In this video @Brian Feeney talks about the new Dynamic Outcome Targeting in Predictive Engagement Action Maps Administrators can now use a new outcome threshold solution in Predictive Engagement action maps to improve the definition of the target audience associated with an...
20240513_FeatureReview_DX_Digital_Dynamic_Outcome_Targeting_GPE_In_ActionMaps_BF.mp4
In this video @Fegy Simon talks about Predictive engagements new and replaced operators Genesys Cloud replaced the operators 'like' and 'not like' with 'contains any' and 'does not contain all' respectively. Also, administrators can use two new operators, 'contains all' and ...
20240228_FeatureReview_CX_GPE_New and Replaced Operators_FS.mp4
In this video @Guru Prasadh Jeevan Rao & @Rebecca Harper talk about customized knowledge touchpoints for Predictive Engagement customer and journey attributes and surfacing article variations by Predictive Engagement segments for the Messenger Knowledge App. Knowledge authors can now...
20240228_20240214_FeatureReview_CX_AI_Surface article variations by GPE segments_RH_GP.mp4