Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

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Discussion Thread 4 Buildin logic to gather customer ANI: specific to warm transfers and calls that originate internally

Discussion Thread 2 Email non working hours

Discussion Thread 3 CHAT WIDGET - TIMEOUT/INACTIVITY MESSAGES

Discussion Thread 1 Using "Participant Data" in the Script or get it inside the Salesforce

Discussion Thread 2 Whisper Tone Issue

Discussion Thread 2 Genesys Cloud Screen Pop integration with Citrix Xendesktop/Xenapp

Discussion Thread 6 Passing queue name to another flow

Discussion Thread 4 Availability of Reporting on Flow Milestones

Discussion Thread 2 Screen recording - PCI requirement

Discussion Thread 2 Export list of Divisions, Agents by Division, and Queues assigned to each agent

About Genesys

Discussion Thread 4
Buildin logic to gather customer ANI: specific to warm transfers and calls that originate internally

Discussion Thread 2
Email non working hours

Discussion Thread 3
CHAT WIDGET - TIMEOUT/INACTIVITY MESSAGES

Discussion Thread 1
Using "Participant Data" in the Script or get it inside the Salesforce

Discussion Thread 2
Whisper Tone Issue

Discussion Thread 2
Genesys Cloud Screen Pop integration with Citrix Xendesktop/Xenapp

Discussion Thread 6
Passing queue name to another flow

Discussion Thread 4
Availability of Reporting on Flow Milestones

Discussion Thread 2
Screen recording - PCI requirement

Discussion Thread 2
Export list of Divisions, Agents by Division, and Queues assigned to each agent