Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

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Discussion Thread 2 EWT in Call Data Action

Discussion Thread 3 Genesys Certified SBC chassis for PureCloud

Discussion Thread 2 Secured connection for WDE

Discussion Thread 3 Purecloud scalability

Discussion Thread 3 GAX Health Check

Discussion Thread 3 Inexplicable Issues with Missing Data

Discussion Thread 8 sendCustomHandlerNotification not supported?

Discussion Thread 8 Agents finding new Activate Queues panel to be inefficient

Discussion Thread 5 Bridge hardware requirements

Discussion Thread 1 Platform SDK - Who changed the config object

About Genesys

Discussion Thread 2
EWT in Call Data Action

Discussion Thread 3
Genesys Certified SBC chassis for PureCloud

Discussion Thread 2
Secured connection for WDE

Discussion Thread 3
Purecloud scalability

Discussion Thread 3
GAX Health Check

Discussion Thread 3
Inexplicable Issues with Missing Data

Discussion Thread 8
sendCustomHandlerNotification not supported?

Discussion Thread 8
Agents finding new Activate Queues panel to be inefficient

Discussion Thread 5
Bridge hardware requirements

Discussion Thread 1
Platform SDK - Who changed the config object