Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

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Discussion Thread 1 On premise Oracle 11g migration to Oracle Exadata Cloud at customer

Discussion Thread 1 Outbound campaigns and schedules

Discussion Thread 1 Questionnaires - how to organize active and decommissioned

Discussion Thread 3 When a call comes in, it goes straight to a queue. How do I set it up

Discussion Thread 4 PureCloud Voice Limitations and Virtual Edge Capacity

Discussion Thread 4 Linking Initial Interaction ID and Associated Consult Interaction in Tracker

Discussion Thread 2 Bypass ACW

Discussion Thread 4 Compare 2 dates in Architect

Discussion Thread 3 SSO and Genesys Cloud Authentication

Discussion Thread 3 How can we use actions in Architect to look at a contact list and know what prompt to play?

About Genesys

Discussion Thread 1
On premise Oracle 11g migration to Oracle Exadata Cloud at customer

Discussion Thread 1
Outbound campaigns and schedules

Discussion Thread 1
Questionnaires - how to organize active and decommissioned

Discussion Thread 3
When a call comes in, it goes straight to a queue. How do I set it up

Discussion Thread 4
PureCloud Voice Limitations and Virtual Edge Capacity

Discussion Thread 4
Linking Initial Interaction ID and Associated Consult Interaction in Tracker

Discussion Thread 2
Bypass ACW

Discussion Thread 4
Compare 2 dates in Architect

Discussion Thread 3
SSO and Genesys Cloud Authentication

Discussion Thread 3
How can we use actions in Architect to look at a contact list and know what prompt to play?