Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

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Discussion Thread 1 Scheduling

Discussion Thread 1 Auto-Attendant

Discussion Thread 2 Can we use Regular expression Wild chracter under Architeture function contains

Discussion Thread 4 Ability to route calls based on ACD Skill Level for Internal Transferred calls.

Discussion Thread 2 Logging capability

Discussion Thread 3 Google TTS Integration issues

Discussion Thread 3 can we embed chat widgets into agent script?

Discussion Thread 1 Dialog Engine Bot and Date Formatting

Discussion Thread 3 Chat Routing Based on Content of Customer Request

Discussion Thread 3 Event Handling in Genesys Architect

About Genesys

Discussion Thread 1
Scheduling

Discussion Thread 1
Auto-Attendant

Discussion Thread 2
Can we use Regular expression Wild chracter under Architeture function contains

Discussion Thread 4
Ability to route calls based on ACD Skill Level for Internal Transferred calls.

Discussion Thread 2
Logging capability

Discussion Thread 3
Google TTS Integration issues

Discussion Thread 3
can we embed chat widgets into agent script?

Discussion Thread 1
Dialog Engine Bot and Date Formatting

Discussion Thread 3
Chat Routing Based on Content of Customer Request

Discussion Thread 3
Event Handling in Genesys Architect