Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

Genesys

Skip Navigation Links

Footer - top
Footer - bottom
Header
Altocloud
Top Nav Bar

Welcome to the Genesys Community

Search

Categories

Refine by

Content Type

Community

Author

Has Attachment

File Types

Formal Tags

User Tags

Comments

Created

Discussion Thread 2 Logging capability

Discussion Thread 1 Predictive Engagement Chat Queue Throttling

Discussion Thread 1 Dispute Management Plan Template or MSP

Discussion Thread 3 Customer Care needs your feedback! Customer Care is evolving it's IVR and would like your feedback!

Discussion Thread 1 Customer Care needs your feedback! Customer Care is evolving it's IVR and would like your feedback!

Discussion Thread 1 Customer Care needs your feedback! Customer Care is evolving it's IVR and would like your feedback!

Discussion Thread 1 2 Questions regarding Reporting Functionalities

Discussion Thread 5 Chat Subject Field

Discussion Thread 2 Voice enabled prompts

Discussion Thread 1 How to get custom attibute configured from a web calback?

About Genesys

Discussion Thread 2
Logging capability

Discussion Thread 1
Predictive Engagement Chat Queue Throttling

Discussion Thread 1
Dispute Management Plan Template or MSP

Discussion Thread 3
Customer Care needs your feedback! Customer Care is evolving it's IVR and would like your feedback!

Discussion Thread 1
Customer Care needs your feedback! Customer Care is evolving it's IVR and would like your feedback!

Discussion Thread 1
Customer Care needs your feedback! Customer Care is evolving it's IVR and would like your feedback!

Discussion Thread 1
2 Questions regarding Reporting Functionalities

Discussion Thread 5
Chat Subject Field

Discussion Thread 2
Voice enabled prompts

Discussion Thread 1
How to get custom attibute configured from a web calback?