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158 results found for "tags:"Connect with a Customer (NEW)""

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Discussion Thread 1
select a calling destination by date/time frame from a data table

Genesys Cloud CX Topics Architecture and Design Connect with a ... Routing (ACD/IVR) Telephony

Added 16 hours ago

Genesys Cloud CX Topics Architecture and Design Connect with a ... Routing (ACD/IVR) Telephony

Discussion Thread 1
Call details on Consult Transfer - Customer Name vs. Agent Name

Genesys Cloud CX Topics Connect with a ... Telephony User Created Consult Archive PureCloud Salesforce Salesforce Lightning

Jennifer DiCesare

Added 2 days ago

Genesys Cloud CX Topics Connect with a ... Telephony User Created Consult Archive PureCloud Salesforce Salesforce Lightning

Discussion Thread 2
send mass mail

Genesys Cloud CX Topics Architecture and Design Community Videos ... Connect with a ... Conversational AI ... Digital Channels Implementation Integrations Omni-Channel ... Outbound Platform Administration Routing (ACD/IVR)

Rihab BEN MALEK

Added 21 days ago

Genesys Cloud CX Topics Architecture and Design Community Videos ... Connect with a ... Conversational AI ... Digital Channels Implementation Integrations Omni-Channel ... Outbound Platform Administration Routing (ACD/IVR)

Discussion Thread 5
Calls Transfer to queue

Genesys Cloud CX Topics Connect with a ... Platform Administration Quality Management Reporting/Analytics Routing (ACD/IVR) Telephony Unsure/Other

Rihab BEN MALEK

Added 10-27-2023

Genesys Cloud CX Topics Connect with a ... Platform Administration Quality Management Reporting/Analytics Routing (ACD/IVR) Telephony Unsure/Other

Discussion Thread 1
Contest - Tell Us Your Passion Project's Story & Win a Super Prize

Genesys Cloud CX Topics Connect with a ... Conversational AI ... Implementation Integrations Unsure/Other

Added 10-05-2023

Genesys Cloud CX Topics Connect with a ... Conversational AI ... Implementation Integrations Unsure/Other

Discussion Thread 4
How to manage Alert Rule work team and group membership level

Genesys Cloud CX Topics Connect with a ... Implementation Integrations Quality Management Roadmap/New Features

Shenbagamoorthy B

Added 09-26-2023

Genesys Cloud CX Topics Connect with a ... Implementation Integrations Quality Management Roadmap/New Features

Discussion Thread 3
Block an outbound contact following an inbound call

Genesys Cloud CX Topics Architecture and Design Connect with a ... Implementation Platform Administration System Administration

Added 09-22-2023

Genesys Cloud CX Topics Architecture and Design Connect with a ... Implementation Platform Administration System Administration

Discussion Thread 2
what api integration is preferred or works the best

Genesys Cloud CX Topics Connect with a ... Conversational AI ... Digital Channels Omni-Channel ... Quality Management Remote Work Enablement Reporting/Analytics Roadmap/New Features Routing (ACD/IVR) SIP/VolP Telephony

Added 09-19-2023

Genesys Cloud CX Topics Connect with a ... Conversational AI ... Digital Channels Omni-Channel ... Quality Management Remote Work Enablement Reporting/Analytics Roadmap/New Features Routing (ACD/IVR) SIP/VolP Telephony

Discussion Thread 4
Attach files to the Knowledgebase articles

Genesys Cloud CX Topics Connect with a ... Conversational AI ... Implementation Integrations Roadmap/New Features

Yvgeni Liberman

Added 09-18-2023

Genesys Cloud CX Topics Connect with a ... Conversational AI ... Implementation Integrations Roadmap/New Features

Discussion Thread 2
Genesys Cloud R2S Integration

Genesys Cloud CX Topics Architecture and Design Connect with a ... Integrations Routing (ACD/IVR) SIP/VolP

Shenbagamoorthy B

Added 09-15-2023

Genesys Cloud CX Topics Architecture and Design Connect with a ... Integrations Routing (ACD/IVR) SIP/VolP

Showing 1-10 of 158 results

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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