Discussion Thread 1

Workspace Desktop Edition 8.5

Discussion Thread 2

PureConnect Server Replacement & Media Servers

Event

Connect the dots with Genesys and Adobe

Break down the data silos between sales, marketing and service for more connected customer experiences. The events of 2020 changed the customer experience irrevocably. And 2021 is on course to do the same. Keeping up with customer expectations for personalization requires creating truly...

 02-10-2021 | 14:00 - 15:00 ET

Discussion Thread 11

PureCloud Softphone

Discussion Thread 5

chat / predicitive engagement demo with chrome demo extension or tampermonkey

Discussion Thread 1

Analog station to IP paging doesn't hang up the call

Discussion Thread 5

Insert commands to chains in userEvent listener

Discussion Thread 11

Agent Status Shows "Logged off" on Team Communicator and Transfer in WWE

Library Entry

Agent Status Shows "Logged off" on Team Communicator and Transfer in WWE

#ArchitectureandDesign #CloudMigration(NEW) #ConnectwithaCustomer #DigitalChannels #GenesysEngageDev #Implementation #Integrations #Omni-ChannelDesktop/UserInterface #PlatformAdministration #Reporting/Analytics #Roadmap/NewFeatures #Routing(ACD/IVR) #Security #Self...

agent wwe.jpg

Discussion Thread 5

Copy caller number to clipboard in action