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Library Entry
PureEngage Premise - Remote Agent/Home Agent Using Nailed Up Connection

Due to the ongoing CoronoVirus Pandemic, many contact centers is asking agents to work from Home. When Agents work from Home using WDE+SIP Endpoint, though the Internet bandwidth/speed is good, there can be Voice Quality issues caused by delays in voice transmission, intermittent...

Sivakumar Natarajamoorthy's profile image
Sivakumar Natarajamoorthy
Added 6 days ago
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  PureEngage Premises Topics Implementation Integrations SIP/VolP Telephony

Event
The secret to automating and improving call center performance

Conversations between your contact center agents and customers are a rich source of valuable data insights that can improve business processes, overcome challenges and ultimately, empower you to offer an excellent customer experience. You can harness this data by leveraging the Genesys...

 03-27-2020 | 11:00 - 12:00 ET

Added 9 days ago
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  PureEngage Cloud Topics Implementation Integrations Platform Administration Routing (ACD/IVR) System Administration Telephony Unsure/Other

Event
The secret to automating and improving call center performance

Conversations between your contact center agents and customers are a rich source of valuable data insights that can improve business processes, overcome challenges and ultimately, empower you to offer an excellent customer experience. You can harness this data by leveraging the Genesys...

 03-27-2020 | 11:00 - 12:00 ET

Added 9 days ago
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  PureEngage Premises Topics Digital Channels Implementation Platform Administration System Administration Telephony