Discussion Thread 8

Multiple Agent Copilot Summarization behavior across Queues

Discussion Thread 2

Ability / option agent leave custom voicemail message on outbound queue call

Library Entry

Instagram support for external contacts identity resolution

In this video @Brian Feeney talks about the Instagram support for external contacts identity resolution. Administrators can now enable identity resolution for Instagram direct messaging, allowing agents and admins to manage Instagram interactions the same way they do for other social...

Discussion Thread 2

Click To Dial for Chrome Extension Genesys Cloud

Discussion Thread 3

Quality > Policies > Editing Archiving recordings

Discussion Thread 5

Caller ID not set properly when consulting

Discussion Thread 2

Clarification on API Server for Call Details Endpoints using Platform SDK in Genesys Engage

Discussion Thread 13

Create Scheduled Callback via Genesys Cloud API

Discussion Thread 2

Required sample IVR basic call flow and the complex IVR flow code in SCXML and VXML, along with the Visio call flow .

Discussion Thread 4

Script for Email but want to do a call consult