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This webinar provides information about the Quality Management (QM) processes in the Genesys Multicloud CX on-premises (formerly Engage on-premises) Contact Center solution. The webinar is intended for anyone who is interested in implementing QM processes in their contact center like: •...
11-03-2021 | 08:00 - 09:00 CET
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.