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Discussion Thread 1

Capture Caller Speech Input

Discussion Thread 4

Raise an Alarm if Call is Queued in a Queue with No Agents

Discussion Thread 4

Real-time Monitor permissions

Discussion Thread 3

Voice Input and Noise Reduction Settings in Genesys Cloud

Discussion Thread 5

Click-to-call and queue

Discussion Thread 4

Can Stand-alone Phone can place calls or just receive calls

Discussion Thread 2

Activation new tenant

Library Entry

Journey Management Knowledge VirtualAgent Events

In this video, @Brian Feeney discusses a new feature "Journey Management Knowledge VirtualAgent Events" Administrators can now add knowledge-related events and updated Virtual Agent events to Journey Management analysis. These events appear on the canvas alongside other journey events,...

Discussion Thread 5

Digital PCS (Post Call Survey) - automatic transfer

Discussion Thread 4

a dial plan entry was not found for an outgoing call attempt