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Enable per question focus setting and agent-level targeting for automated scoring in quality evaluations

In this video @Christopher Visick talks about the new feature within Quality Evaluations whereby we can now enable per question focus setting and agent-level targeting for automated scoring in quality evaluations Administrators can now configure automated evaluation questions to...

Discussion Thread 4

TTS Review and Verification of accuracy

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Agreement score visibility in evaluation form editor

In this video @Kumar Sanjeevi talks about the new Agreement score visibility in the evaluation form editor Quality managers can now view the agreement score for evaluation forms directly within the form editor. This enhancement shows how closely automated questions (AI...

Discussion Thread 5

Excluding Virtual Agent from AI Scoring

Discussion Thread 12

AI scoring - implementation and use cases

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Schedule coaching and learning sessions with greater flexibility

In this video @Christopher Visick shows us how to schedule coaching and learning sessions with greater flexibility. Administrators can now choose from a wider range of options when scheduling coaching or learning sessions. A new algorithm highlights optimal time slots that align with...

Discussion Thread 16

Capturing Customer Email Addresses and Sending a Email survey

Discussion Thread 5

AWS S3 Recording Bulk Actions Integration via APIs

Discussion Thread 4

Scorecard not populating for just one agent

Discussion Thread 4

Exploring Genesys AI: Supervisor Copilot & Virtual Supervisor