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702 results found for "tags:"Quality Management""

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Library Entry
Genesys Cloud WEM | Monthly Recap // November

November 2023 Hello, Community Members! Genesys Cloud CX WEM team keeps working hard to deliver new and exciting features and capabilities! so let's take a look at what was released during this November for WEM. Resource...

Tracy Vickers

Added 2 days ago

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Workforce Engagement Management Interaction Recording Quality Management Speech and Text Analytics Workforce Engagement ...

Discussion Thread 1
Genesys Cloud Changing Original Evaluator on rescoring

Genesys Cloud CX Topics Quality Management

Sumant Barik

Added 2 days ago

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Genesys Cloud CX Topics Quality Management

Discussion Thread 2
View Evaluation Versions

Workforce Engagement Management Quality Management

Jeremy Walts

Added 2 days ago

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Workforce Engagement Management Quality Management

Discussion Thread 3
Agents can listen to other Call Recordings

Genesys Cloud CX Topics Quality Management Security System Administration

Dirk Krampe

Added 2 days ago

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Genesys Cloud CX Topics Quality Management Security System Administration

Discussion Thread 1
Number of evaluations for yesterday report via GUI differs from evaluations exported to csv. (Interactions Report)

Genesys Cloud CX Topics Quality Management Reporting/Analytics

Iain Martin

Added 4 days ago

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Genesys Cloud CX Topics Quality Management Reporting/Analytics

Discussion Thread 3
Live monitoring voice - Is it possible also view screens

Genesys Cloud CX Topics Quality Management Telephony

Richard Pillera

Added 5 days ago

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Genesys Cloud CX Topics Quality Management Telephony

Discussion Thread 2
How to decide Encryption Key rotation interval?

Genesys Cloud CX Topics Quality Management

哲朗藤澤

Added 8 days ago

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Genesys Cloud CX Topics Quality Management

Discussion Thread 10
Shrinkage Discrepancies

Workforce Engagement Management Forecasting Performance Management Quality Management Scheduling Workforce Management

Aaron Buckley

Added 10 days ago

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Workforce Engagement Management Forecasting Performance Management Quality Management Scheduling Workforce Management

Discussion Thread 5
Evaluation Disputes

Genesys Cloud CX Topics Quality Management

Amanda Lubrant

Added 11 days ago

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Genesys Cloud CX Topics Quality Management

Discussion Thread 1
CCPulse statistic

Genesys Cloud CX Topics Quality Management

Kitumba HAMidu

Added 11 days ago

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Genesys Cloud CX Topics Quality Management

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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Library Entry Genesys Cloud WEM | Monthly Recap // November

Discussion Thread 1 Genesys Cloud Changing Original Evaluator on rescoring

Discussion Thread 2 View Evaluation Versions

Discussion Thread 3 Agents can listen to other Call Recordings

Discussion Thread 1 Number of evaluations for yesterday report via GUI differs from evaluations exported to csv. (Interactions Report)

Discussion Thread 3 Live monitoring voice - Is it possible also view screens

Discussion Thread 2 How to decide Encryption Key rotation interval?

Discussion Thread 10 Shrinkage Discrepancies

Discussion Thread 5 Evaluation Disputes

Discussion Thread 1 CCPulse statistic

About Genesys

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Library Entry
Genesys Cloud WEM | Monthly Recap // November

Discussion Thread 1
Genesys Cloud Changing Original Evaluator on rescoring

Discussion Thread 2
View Evaluation Versions

Discussion Thread 3
Agents can listen to other Call Recordings

Discussion Thread 1
Number of evaluations for yesterday report via GUI differs from evaluations exported to csv. (Interactions Report)

Discussion Thread 3
Live monitoring voice - Is it possible also view screens

Discussion Thread 2
How to decide Encryption Key rotation interval?

Discussion Thread 10
Shrinkage Discrepancies

Discussion Thread 5
Evaluation Disputes

Discussion Thread 1
CCPulse statistic