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Discussion Thread 5

Excluding Virtual Agent from AI Scoring

Discussion Thread 12

AI scoring - implementation and use cases

Library Entry

Schedule coaching and learning sessions with greater flexibility

In this video @Christopher Visick shows us how to schedule coaching and learning sessions with greater flexibility. Administrators can now choose from a wider range of options when scheduling coaching or learning sessions. A new algorithm highlights optimal time slots that align with...

Discussion Thread 16

Capturing Customer Email Addresses and Sending a Email survey

Discussion Thread 5

AWS S3 Recording Bulk Actions Integration via APIs

Discussion Thread 4

Scorecard not populating for just one agent

Discussion Thread 4

Exploring Genesys AI: Supervisor Copilot & Virtual Supervisor

Discussion Thread 4

What permissions are needed to allow a role to be an "Assignee" of an already submitted evaluations.

Discussion Thread 3

Station side recording - redaction

Discussion Thread 3

Speeding Up Historical Interaction Loads - Any Tips?