Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

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Discussion Thread 4 Web based surveys

Discussion Thread 6 Is there a way to see which wrapups are available per queue?

Discussion Thread 3 cli

Discussion Thread 5 Download screen recording and audio into one video file

Discussion Thread 2 Different Quality Teams

Discussion Thread 2 Quality - Agent Review Released Evaluation

Discussion Thread 4 manual recording of voice interactions related to queues

Discussion Thread 3 Retrieve deleted recording

Discussion Thread 3 Survey using DTMF

Discussion Thread 2 QA of Emails with a Salesforce + PureCloud deployment

About Genesys

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Discussion Thread 4
Web based surveys

Discussion Thread 6
Is there a way to see which wrapups are available per queue?

Discussion Thread 3
cli

Discussion Thread 5
Download screen recording and audio into one video file

Discussion Thread 2
Different Quality Teams

Discussion Thread 2
Quality - Agent Review Released Evaluation

Discussion Thread 4
manual recording of voice interactions related to queues

Discussion Thread 3
Retrieve deleted recording

Discussion Thread 3
Survey using DTMF

Discussion Thread 2
QA of Emails with a Salesforce + PureCloud deployment