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In this video, @Christopher Visick talks about approving time-off requests based on agent hire date. Administrators and contact center supervisors can now see, sort, and filter an agent’s hire date. This feature enables supervisors to determine seniority when they approve or deny time-off...
20230322_CV_WEM_agent hire date.mp4
¿Te perdiste el webinar de demostración de Reinventando la experiencia del Administrador con Genesys Cloud WEM? ¿Te perdiste el webinar de demostración de Reinventando la experiencia del Administrador con Genesys Cloud WEM o quieres volver a verla? ...
¿Te perdiste el webinar de demostración de Reinventando la experiencia del Supervisor con Genesys Cloud WEM? ¿Te perdiste el webinar de demostración de Reinventando la experiencia del Supervisor con Genesys Cloud WEM o quieres volver a verla? ...
Did you miss the March What's Next webinar?? Hello WEMers and community members! Did you miss our February What's Next webinar, or do you want to watch it again? You can find the link to the recording right here!! Passcode: .S.2%...
In this video, @Christopher Visick talks about the introduction of regional storage for call recordings. Organizations can now store call recordings in the Genesys Cloud media region that handled the customer session of the call in Global Media Fabric. This feature helps organizations meet...
20230308_Chris_GMF_Phase3_CallRecordingStorage.mp4