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In this video @Stalin Singh showcases how the leaderboard view is disabled for organizations with disabled gamification. The leaderboards view is now disabled entirely for any organization that has disabled gamification. Instead of displaying an empty leaderboards view, it is now entirely...
20240401_FeatureReview_EX_Gamification & Performance Management_Leaderboard view disabled for organizations_SS.mp4
In this video I discuss the inbound and outbound filter for gamification metrics Administrators and supervisors can now setup gamification metrics so that they only account for inbound or outbound interactions. By default, and for existing gamification metrics, Genesys Cloud considers both...
20240325_FeatureReview_EX_Gamification & Performance Management_Inbound & outbound filter for gamification_RH.mp4
Did you miss the April 2024 What's Next webinar?? Hello, WEMers and community members! Did you miss our April 2024 What's Next webinar, or do you want to watch it again? You can find the link to the recording right here!! Passcode: aVi%7U4# ...
#Omni-ChannelDesktop/UserInterface #QualityManagement #Reporting/Analytics #Routing(ACD/IVR) #Telephony #Unsure/Other
Genesys Screen shot.PNG