Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

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Discussion Thread 2 How Frequently are other customers running reports .?

Discussion Thread 2 when you create reports it would appear that they are created under the user that creates them. my counter part and i typically use the same reports. do we really have to set them up on both users? is there a way to share these reports ?

Discussion Thread 4 IVR Most Selection Report

Discussion Thread 11 Abandon Call Numbers Report

Discussion Thread 5 Looking for Report Sources - Queue Summary and Queue Detail

Discussion Thread 6 Share your input on team reporting

Discussion Thread 2 reporting feature - saved reports vanished

Discussion Thread 2 Invoiced Minutes Validation

Discussion Thread 4 Reporting: Summary Data / Call Flow Data / XLS(X) Formats

Discussion Thread 2 We've had a couple of instances where data for Agent and Queue reports was all "0"'s for a few days. Submitted issue to partner and to Genesys. A few days later the data was back but no explanation. Now it has happened again, no agent statistics.

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Discussion Thread 2
How Frequently are other customers running reports .?

Discussion Thread 2
when you create reports it would appear that they are created under the user that creates them. my counter part and i typically use the same reports. do we really have to set them up on both users? is there a way to share these reports ?

Discussion Thread 4
IVR Most Selection Report

Discussion Thread 11
Abandon Call Numbers Report

Discussion Thread 5
Looking for Report Sources - Queue Summary and Queue Detail

Discussion Thread 6
Share your input on team reporting

Discussion Thread 2
reporting feature - saved reports vanished

Discussion Thread 2
Invoiced Minutes Validation

Discussion Thread 4
Reporting: Summary Data / Call Flow Data / XLS(X) Formats

Discussion Thread 2
We've had a couple of instances where data for Agent and Queue reports was all "0"'s for a few days. Submitted issue to partner and to Genesys. A few days later the data was back but no explanation. Now it has happened again, no agent statistics.