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Discussion Thread 5

API/Script - Displaying the number of calls waiting on a queue in a script

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Introducing the Queue routing performance view

In this video @John Sunder talks about the Queue routing performance view. Administrators can now use the new Queue Routing performance view to gain a better understanding of the routing settings performance for a specific queue when agents respond to interactions. This view offers...

Discussion Thread 10

Routing direct to agent - General Availability release

Discussion Thread 2

Voice Mial Configuration

Discussion Thread 22

Clear emails in the queue.

Discussion Thread 1

help.mypurecloud.com

Discussion Thread 2

Can you explain the in queue flow?