Discussion Thread 2

Can Authorized Organizations be created within a FedRAMP ORG?

Discussion Thread 7

Sensitive data redaction

Discussion Thread 6

Disable "MUTE" button

Discussion Thread 3

Can SSO only support a generic IT account login for a wallboard user licence?

Library Entry

Step-up authentication during web messaging sessions

In this video @Brian Feeney talks about howw to step-up authentication during web messaging sessions. Administrators can now enable agents and bots to request step-up authentication during ongoing web messaging sessions, which allows a conversation that begins without authentication to...

Discussion Thread 2

Question: Automated Outage Alert

Discussion Thread 1

SQL Server Database Encryption

Discussion Thread 6

UI Change: Attribute Based Access Control (ABAC)

Library Entry

2024 Genesys CIDR expansion and firewall requirements notification

In this video @Hiroyuki Sato talks about the 2024 Genesys CIDR expansion and firewall requirements notification. Genesys purchased an additional /18 CIDR block of IP addresses for Genesys Cloud public-facing media services. These addresses supplement existing regions and cover growth in...

Discussion Thread 2

Data decryption for conversation data