Library Entry

Sensitive Data Masking for voice interactions

In this video, Gaurav discusses new feature "Sensitive Data Masking for voice interactions" Genesys Cloud now masks sensitive data in voice interactions. When administrators enable this feature in their org settings, Genesys Cloud redacts the voice recordings sections and voice transcripts...

20230816_FeatureReview_CX_Open Platform_SensitiveDataMaskingVoiceInteractions_GS.mp4

Discussion Thread 2

Division Awareness and Hierarchy of Rules

Discussion Thread 2

ICWS custom handlers with URL

Discussion Thread 4

Permissions Needed to turn Outbound Voice Campaigns on and Off

Discussion Thread 2

Cloud Background Assistant (GCBA)

Library Entry

Suppress call recordings during IVR flow and in-queue segments

In this video @Guru Prasadh Jeevan Rao reviews the highly anticipated feature to Suppress call recordings during IVR flow and in-queue segments. Administrators and flow authors can now disable call recording during the IVR flow and waiting in queue portions of the interaction. This feature...

20231907_FeatureReview_CX_Open Platform_Suppress call recordings during IVR flow and in-queue segments_GP.mp4

Discussion Thread 6

How to limit the number of allowed AWS IP adresses ?

Discussion Thread 4

Jwt Token

Discussion Thread 5

Question about Permission\Visibility on Reports and Agents\Queues available for transfer

Discussion Thread 5

Genesys Cloud CX OWASP API risk mitigation