A place to ask questions, connect with others, and stay in the know
In this video @Hiroyuki Sato talks about the simplified customer firewall requirements. Genesys Cloud now uses Amazon CloudFront to serve most content stored in Amazon S3. Customers can update their firewall allowlist and replace Genesys Cloud *.s3 domain entries that allow *.s3.amazonaws...
In this video @Brian Feeney talks about the granular control for clearing or signing out of web visit or journey sessions. Genesys Cloud now enhances privacy by exercising more granular control over when to clear or sign out the current web visit or journey session. Brands have the...
Ih this video @Yu Tan (Yu Heng) talks about data masking capabilities in analytics. Administrators can now use data masking options to mask and unmask PII-related data within Analytics Workspace views. This feature allows administrators to control who can see unmasked phone numbers and...
20240422_FeatureReview_CX_Analytics and Data Masking.mp4