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In this video, Gaurav discusses new feature "Sensitive Data Masking for voice interactions" Genesys Cloud now masks sensitive data in voice interactions. When administrators enable this feature in their org settings, Genesys Cloud redacts the voice recordings sections and voice transcripts...
In this video @Guru Prasadh Jeevan Rao reviews the highly anticipated feature to Suppress call recordings during IVR flow and in-queue segments. Administrators and flow authors can now disable call recording during the IVR flow and waiting in queue portions of the interaction. This feature...
20231907_FeatureReview_CX_Open Platform_Suppress call recordings during IVR flow and in-queue segments_GP.mp4
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