Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

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Discussion Thread 2 Soft phone provision is always needed if left the Interaction connect Idle for minute

Discussion Thread 1 Route Call to Voicemail when Agent is On-Queue

Discussion Thread 1 Disabling Call Greeting

Discussion Thread 1 Visual Indication of Call Direction

Discussion Thread 2 Users login to no status/unavailable

Discussion Thread 2 DTLS support with SBC

Discussion Thread 6 Call diverting to voicemail after 70 minutes in queue

Discussion Thread 3 Use DTMF on Transfer to number action for ext selection

Discussion Thread 3 Monitored appearances equivalent?

Discussion Thread 4 QoS tagging when using WebRTC through Desktop application

About Genesys

Discussion Thread 2
Soft phone provision is always needed if left the Interaction connect Idle for minute

Discussion Thread 1
Route Call to Voicemail when Agent is On-Queue

Discussion Thread 1
Disabling Call Greeting

Discussion Thread 1
Visual Indication of Call Direction

Discussion Thread 2
Users login to no status/unavailable

Discussion Thread 2
DTLS support with SBC

Discussion Thread 6
Call diverting to voicemail after 70 minutes in queue

Discussion Thread 3
Use DTMF on Transfer to number action for ext selection

Discussion Thread 3
Monitored appearances equivalent?

Discussion Thread 4
QoS tagging when using WebRTC through Desktop application