Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

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Discussion Thread 2 issues updating department in IC desktop

Discussion Thread 1 BYOC Cloud Media Information

Discussion Thread 1 Can you do UUI Data with BYOC Cloud?

Discussion Thread 9 play .sasf recording

Discussion Thread 5 Historical Data skewed by agents forgetting to logout

Discussion Thread 9 Call Recording including customer through IVR

Discussion Thread 2 disable voicemail during business hours

Discussion Thread 5 List outbound calls in Speechminer

Discussion Thread 3 Generic Object Priority

Discussion Thread 8 Polycom Fimware

About Genesys

Discussion Thread 2
issues updating department in IC desktop

Discussion Thread 1
BYOC Cloud Media Information

Discussion Thread 1
Can you do UUI Data with BYOC Cloud?

Discussion Thread 9
play .sasf recording

Discussion Thread 5
Historical Data skewed by agents forgetting to logout

Discussion Thread 9
Call Recording including customer through IVR

Discussion Thread 2
disable voicemail during business hours

Discussion Thread 5
List outbound calls in Speechminer

Discussion Thread 3
Generic Object Priority

Discussion Thread 8
Polycom Fimware