Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

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Discussion Thread 2 Prompt not playing the desired value

Discussion Thread 1 ORS id_customer

Discussion Thread 1 ACD Agent Not Answering issue/Unable to pick up calls

Discussion Thread 1 Release Link Transfer issue

Library Entry Release Link Transfer issue

Discussion Thread 4 Communicate user calls being auto answered

Discussion Thread 7 Create Closed message audio sequence based on schedule

Discussion Thread 5 HTML canned response

Discussion Thread 7 forward to voicemail timer on agent personal line

Discussion Thread 2 Best way to implement "precise" wait time in queue

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Discussion Thread 2
Prompt not playing the desired value

Discussion Thread 1
ORS id_customer

Discussion Thread 1
ACD Agent Not Answering issue/Unable to pick up calls

Discussion Thread 1
Release Link Transfer issue

Library Entry
Release Link Transfer issue

Discussion Thread 4
Communicate user calls being auto answered

Discussion Thread 7
Create Closed message audio sequence based on schedule

Discussion Thread 5
HTML canned response

Discussion Thread 7
forward to voicemail timer on agent personal line

Discussion Thread 2
Best way to implement "precise" wait time in queue