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Discussion Thread 2
Internet connection requirements for WDE

Library Entry
PureEngage Premise - Remote Agent/Home Agent Using Nailed Up Connection

Due to the ongoing CoronoVirus Pandemic, many contact centers is asking agents to work from Home. When Agents work from Home using WDE+SIP Endpoint, though the Internet bandwidth/speed is good, there can be Voice Quality issues caused by delays in voice transmission, intermittent...