Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

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Discussion Thread 1 WFM Activity code

Discussion Thread 3 WFM - Cancellation of holidays

Discussion Thread 2 WFM - Break optimization

Discussion Thread 1 Images in emails disappearing

Discussion Thread 1 WFM import/Export wizards

Discussion Thread 4 System Voice Prompts customization

Discussion Thread 9 The variable "Call.EstimatedWaitTime" not working as expected

Discussion Thread 2 Porting TFN's from another vendor

Discussion Thread 5 Retrieve current date of the call as format dd-mm-yyyy on the Architect

Discussion Thread 2 How to export the list of all interactions for a mounth ?

About Genesys

Discussion Thread 1
WFM Activity code

Discussion Thread 3
WFM - Cancellation of holidays

Discussion Thread 2
WFM - Break optimization

Discussion Thread 1
Images in emails disappearing

Discussion Thread 1
WFM import/Export wizards

Discussion Thread 4
System Voice Prompts customization

Discussion Thread 9
The variable "Call.EstimatedWaitTime" not working as expected

Discussion Thread 2
Porting TFN's from another vendor

Discussion Thread 5
Retrieve current date of the call as format dd-mm-yyyy on the Architect

Discussion Thread 2
How to export the list of all interactions for a mounth ?