Discussion Thread 9

Call Recordings - Who can listen?

Discussion Thread 4

No Beach party at Xperience19???

Discussion Thread 2

Adherence Reporting in IC

Discussion Thread 2

External Contacts, separating groups

Discussion Thread 4

Agent Performance View possessed?

Library Entry

Agent Performance View possessed?

Performance_Agents.webm

Discussion Thread 5

Community Password Reset

Event

See PureCloud in action

All cloud contact centers are not created equal. PureCloud® software is an all-in-one cloud contact center solution that gives you real-time performance metrics, automates administrative tasks and helps you manage multichannel customer interactions with a single application. Register now for...

 06-27-2019 | 14:00 - 14:20 ET

Discussion Thread 3

Interaction Web Tools - Change Customer Form

Discussion Thread 2

Update response outcome for Outbound/Inbound interactions