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See Genesys Cloud in action: Bringing social media into your contact center

Social media for businesses is an opportunity to connect with customers in a new way, but poorly managed social media can be a death blow for your company. Bringing social into your call center platform lets your business excel. You can focus on the most important interactions and add context...

 02-27-2020 | 14:00 - 15:00 ET

The cloud conversational AI chatbot designed and built for Genesys Cloud

According to Gartner, about 70% of all use cases in artificial intelligence (AI) are related to customer service and call centers. Join us in this webinar to learn: How conversational AI and call center agents work hand-in-hand to blend into the entire customer service journey. Conversational...

 02-26-2020 | 08:00 - 09:00 PT