Discussion Thread 1

Evaluation API: How Far Back Does it Look?

Event

Retrieving UUI Data from SIP Header

Join us for our highly anticipated DevCast on "Retrieving UUI data from SIP header" - one of the most frequently asked questions from AppFoundry partners. If you're looking to provide personalized service to your customers, UUI data is a powerful tool that can help you achieve this goal, and we...

 04-25-2023 | 11:00 - 12:00 ET

Discussion Thread 4

Groups

Discussion Thread 1

Women's History Month Trivia is LIVE

Discussion Thread 4

Dashboard times out and longest wait stopped displaying

Discussion Thread 3

Alerts: As an agent, is it possible to get an alert before an interaction reaches you?

Discussion Thread 1

How to have two pop up window poping in Salesforce

Library Entry

How to Escalate a Support Case on GenesysCloud

In this video Rebecca talks about "How to Escalate a Support Case on GenesysCloud". Follow the below link on the GenesysCloud Resource Centre https://help.mypurecloud.com/articles/contact-genesys-cloud-care #TAMStudios #HowTo #escalation Presenter @Rebecca Harper ...

BusinessProcess_BH_Escalating-A-Case_20230327.mp4

Discussion Thread 1

Anyone else experiencing web gui slowdown/agents going not responding this week....

Discussion Thread 7

Dashboard Beta Testing Widget Type inquiry