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In this video @Fegy Simon talks about Search for a knowledge base article by ID in Architect Flow authors can now use the new Find "KnowledgeBaseDocument" by ID function in Architect for Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows to look up a knowledge base...
20240131Search for a knowledge base article by ID in Architect_FS.mp4
In this video @Joseph Ian Romero reviews the feature workflow trigger automation in Architect. Flow authors can now create and manage trigger automation in Architect workflows. This feature enables flow authors to direct Genesys Cloud to take a specific action when a certain event occurs....
20230913_FeatureReview_CX_Open Platform_Triggers UI_JR.mp4
In this video @Mark Bernardo discusses Architect workflow automated notifications. Flow authors can now use the new Send Notification action in Architect workflows to send automated email notifications to users. This feature enables stakeholders such as flow authors, administrators, agents...
20230922_Architect_workflow_automated_notifications_MB.mp4
In this video @Guru Prasadh Jeevan Rao talks about "Introducing the Architect Optimizations dashboard". Flow authors can now use the new Optimization dashboard in Architect to view key metrics for bot flows and digital bot flows. The dashboard displays total bot interactions, average...
20230913_FeatureReview_CX_Artificial Intelligence_Introducing the Architect Optimizations dashboard_GP_1.mp4