Genesys Multicloud CX

Hi Melissa, We are planning on using CGA for a new group of users that are coming from Cisco. The analytics is the biggest gap; as far as I know, there is no clear way to know if it's working or not. Nothing is changing from a conversation perspective; ...

Hi Michael, According to this Genesys Resource Center article, yes - it is possible: Can the Genesys Cloud WebRTC phone alert use my computer speakers but the call conversation use my headset? Hope this helps. ------------------------------ ...

Haha I love it - Would also like this to be our theme song! ------------------------------ Bec Hennessy Training & Support Coordinator ------------------------------

Hello all - Can a WebRTC phone sound settings be configured to have the initial phone call alerting ring audibly through computer speakers, but the conversation still take place through an attached headset? This will allow me to not have to wear ...

Hi Melissa I've never configured CGA, so I can't speak from experience. How have you configured it, see if any of these columns show you any relevant information. ------------------------------ Kaio Oliveira GCP - GCQM ...