Genesys Multicloud CX

Hello Community experts, any tips to sort the discussions by date created? what I have is by last update and popularity. bear with me, I suffer from FOMO ;-) thanks! ------------------------------ Joaquin Garcia Fink Senior Customer Success Manager ...

Welcome @Chantelle Fraser , whats the pup name? ------------------------------ Joaquin Garcia Fink Senior Customer Success Manager Genesys - Employees ------------------------------

based on which events I can remain tuned-in despite so many ads, seems my favorite is Ice Skating! ------------------------------ Joaquin Garcia Fink Senior Customer Success Manager Genesys - Employees ------------------------------

Hello @Kei Murakami , let us know if this works (if it does and best answer, dont forget to flag it as such ;-)): What triggers ACW closure and orphaned recordings? My understanding is that orphaned recordings occur when: An agent does not ...

Hi @Eystein Kylland , let us know if this helps: For better real-time monitoring than the native Work Automation view consider: Short-term: Use the Workitem Insights Summary view - it's more feature-rich than the basic Work Automation monitoring ...