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    Agent Chesklist Item Limit

    By: Saim Berkay , an hour ago
    Posted in: Genesys Cloud - Main

    While different documents recommend not exceeding 8–12 items in the agent checklist, the system in practice only allows adding 7 items. Is there a way to increase this limit? #AICopilot(Agent,SupervisorAdmin) ------------------------------ Saim Berkay ...

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    RE: WhatsApp BYOC

    By: Yvgeni Liberman , yesterday
    Posted in: Genesys Cloud CX - Beta HQ

    Hi, First of all, You must create the "Platform Integration" and test that You can get/send WA messages. After this You must configure it to use it for "BYOC Whatsapp Business Calling" using API call. Anyway, I will recommend that you contact ...

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    RE: WhatsApp BYOC

    By: Jake Hilber , yesterday
    Posted in: Genesys Cloud CX - Beta HQ

    We created the external trunk in Genesys for WhatsApp and are attempting to send calls from WhatsApp to Genesys but do not see the invite get to Genesys. Unfortunately, I have no access to the WhatsApp configuration so I'm basically troubleshooting blind. ...

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    RE: WhatsApp BYOC

    By: Yvgeni Liberman , yesterday
    Posted in: Genesys Cloud CX - Beta HQ

    Jake, It works perfectly, Can You explain Your problem? We got the detailed explanation from the Product Manager (Atul Nulkar). If You have any questions You can contact me directly ------------------------------ Yvgeni Liberman Solutions Architect ...

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    RE: SIP Trunk to Avaya on-premises PBX (ASBCE)

    By: Yvgeni Liberman , yesterday
    Posted in: Genesys Cloud - Main

    Jason, Thanks a lot. I'd seen this link before, but I didn't read it carefully 😒 The only thing that isn't covered is IPVPN. ------------------------------ Yvgeni Liberman Solutions Architect Mobile +972 52-6344414 Voice ...

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