Genesys Multicloud CX

Hi Hukam , The Genesys Cloud AI certifications can be a little confusing at first because there are multiple certifications, exams, and training courses listed together. Based on my understanding, AI – GPE & GPR Certification and Digital Bots ...

Hello Enrik, My name is Jose Ruiz and I am the product manager for AI Scoring. It does seem that the historical low accuracy flag is being triggered. Please email me the details of what you are experiencing so I can take a look and further assist you. ...

Here are some quick links and even speedier blurbs that highlight community news you need to know! Announcements New Research Opportunity, Register Below: Access Control Survey Tell us how you manage CX improvements and changes in ...

Thank you for your quick reply Tracy and for the signposts to the articles 👍 ------------------------------ Richard Billett Contact Centre Solution Implementation Consultant ------------------------------ ...

Issue Summary Applications embedded within a Genesys Cloud iFrame experience session timeouts after approximately 60 minutes of inactivity. Once the authentication token expires, the embedded application is unable to silently refresh the user's Microsoft ...