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    RE: Certificação em outros idiomas

    By: Lucas Rios , 3 hours ago
    Posted in: Certification and Training

    Olá André! Boa ideia, poderia ter a opção na hora de agendar a prova para selecionar qual idioma gostaria de fazer, mas como os colegas contribuíram, atualmente somente em inglês, podendo utilizar a tradução ao decorrer da prova. ------------------------------ ...

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    RE: Weekly View of SL Projections, Staffing, Volume, ...

    By: Renato Gomes , 3 hours ago
    Posted in: Workforce Engagement Management

    Hi Mo Galang From what I've seen, Genesys Cloud doesn't currently provide a native dashboard that consolidates weekly WFM metrics such as Service Level (target/projected), scheduled staffing, forecast vs. actual volume, and AHT into a single view. ...

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    RE: 🎊 2,500 members and counting! 🎊 ...

    By: Renato Gomes , 3 hours ago
    Posted in: Workforce Engagement Management

    Congratulations WEM Community! I´m very happy! ------------------------------ Renato Gomes Expert Customer Success Manager Genesys - Employees - Brazil ------------------------------

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    RE: Relatorio de gravação

    By: Renato Gomes , 3 hours ago
    Posted in: Workforce Engagement Management

    Oi Manuel Seja muito bem vindo à comunidade, espero que consiga encontrar os temas que lhe interessa e possa contribuir com os temas de vosso interesse. Abs, ------------------------------ Renato Gomes Expert Customer Success Manager ------- ...

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    RE: 📢 Upcoming - Start and end times for full-day ...

    By: Renato Gomes , 3 hours ago
    Posted in: Workforce Engagement Management

    Hi @Paul Wood Thanks for sharing this information ------------------------------ Renato Gomes Expert Customer Success Manager ------------------------------

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