Genesys Multicloud CX

Hi Jonatan, Based on the documentation and behaviour, callbacks are still primarily routed via the target queue , and selecting "route back to me if possible" means the system will attempt to return the interaction to the original agent if they are ...

Hello, Thank you for reporting this. Could you please open a ticket with Genesys Cloud Customer Care to report the issue? It appears to be a problem with the Swagger (OpenApi v2.0) definition of the GET /api/v2/integrations/credentials/types ...

We have a scenario where agents manually schedule callback to a different queue from the one where the original call took place, and the agent check the "route callback back to me if possible", in that queue, we use customer-first callback, and if we ...

I agree and that is the last step in the process. However, before doing so, we remove all security groups the user is member off, all work teams, all DID numbers assigned and also any direct applied roles. The latter though seems to be a tricky one, by ...

We regularly find issues with audio on WebRTC in Microsoft Edge, and in most instances its caused by browser or O/S updates knocking it out. We have seen issues were the update is waiting, isn't fully installed, but still causes the issue. Regular restarts ...