Genesys Multicloud CX

Hello everyone, my name is João Vitor. I am new to the community, but I have been following it more closely and learning a lot. Currently, I am studying Genesys, and this experience has been very positive for me. I am grateful for the opportunity to ...

Hello everyone, We are using Genesys Cloud CX with Salesforce Service Cloud Voice , and we have noticed an issue with inbound call handling. Issue description In some cases, especially: At the start of the agent's day After a long period ...

Welcome, @Eduardo Hubner !!! ------------------------------ Suzi Leao suzi.oliveira@genesys.com ------------------------------

Hi Wasim, There isn't a native auto-refresh option for the Interactions view in Analytics natively. That view is designed more for analysis, so it doesn't behave like real-time queue views. As a workaround, some teams use: Browser auto-refresh ...

Hi, Since you were asking about triggering this from a script , the approach would be: Script → Queue → In-Queue Flow , where the survey runs inside the In-Queue Flow. Gabriel is also right this will only work if the agent clicks the ...