Hi Orestis - According to the documentation, the change affects the "component" as a whole. The solution is to actually use more text boxes. - ------------------------------ Kaio Oliveira GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM PS.: I apologize if there are any mistakes in my English; ...

RE: May Rockstar...ROCKS HARD!

Posted By Kaio Oliveira 05-28-2026 16:15
Found In Egroup: Genesys Casual \ view thread

Thks Kaique. :D ------------------------------ Kaio Oliveira GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br. ------------------------------

RE: Trivia Tower Meet-n-Greet Winner Announced!

Posted By Kaio Oliveira 05-28-2026 16:12
Found In Egroup: Genesys Casual \ view thread

congratulations @Kathryn Verdoni ------------------------------ Kaio Oliveira GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br. ------------------------------

RE: User Export

Posted By Kaio Oliveira 05-28-2026 15:55
Found In Egroup: Genesys Cloud - Main \ view thread

Arthur good ideia hahaha - - Keith I recommend you vote for this idea too, this is precisely so that we have the option to export users. https://genesyscloud.ideas.aha.io/ideas/OP-I-467 ------------------------------ Kaio Oliveira GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM ...

RE: How to Get Count of All Online/LoggedIn Users?

Posted By Kaio Oliveira 05-25-2026 15:09
Found In Egroup: Genesys Cloud - Main \ view thread

I do this for several customers. It's the simple way. ------------------------------ Kaio Oliveira GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br. ------------------------------

RE: Melhoria Continua

Posted By Kaio Oliveira 05-25-2026 14:45
Found In Egroup: Genesys Casual \ view thread

pode ser 5 ? kkkkk sinto falta de 5 coisas... 1 - Logs (ex: tem interação, tem agente, mas a interação não entrou para o agente... PORQUE?.. com logs ficaria mais simples saber o porque); 2 - RTP.. isso sinto falta... sempre que temps audio em só uma perna da ligação, dependemos da Genesys para ...

RE: Outboud campaign contacts End Detection and Broadcast Notification to Agents

Posted By Kaio Oliveira 05-24-2026 12:06
Found In Egroup: Genesys Cloud - Main \ view thread

Hi Muhammed - Currently, there is no native way to generate this type of alert. Perhaps it would be possible via API. I saw the following idea on the ideas portal: https://genesyscloud.ideas.aha.io/ideas/DARAR-I-1568 - Basically, she's requesting improvements to the alerts for the campaign module. ...

RE: If You Could Eliminate One Contact Center Pain Point Forever…

Posted By Kaio Oliveira 05-22-2026 17:01
Found In Egroup: Genesys Casual \ view thread

I would eliminate without a second thought any metric that encourages wrong behavior. AHT used as an "absolute goal"; agent pressured to be more agile; operation rewarding speed instead of resolution. This creates a giant cascade of effects: Agent interrupted customer; avoids investigation; quick ...

RE: How do you think will win the FIFA World Cup 2026?

Posted By Kaio Oliveira 05-22-2026 14:52
Found In Egroup: Genesys Casual \ view thread

🏆 Who you think will be winner: Spain 😮 Biggest surprise: Curaçao --- fist cup 🐎 The dark horse: Uruguay 🦓 The zebra: England ------------------------------ Kaio Oliveira GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM PS.: I apologize if there are any mistakes in my English; my ...

RE: What is your favorite food?

Posted By Kaio Oliveira 05-22-2026 14:45
Found In Egroup: Genesys Casual \ view thread

Pizza, definitely. Every trip I take, I make a point of trying the local pizza. Mateus.... kkkk boooa.. ------------------------------ Kaio Oliveira GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br. ...

RE: test

Posted By Kaio Oliveira 05-22-2026 14:41
Found In Egroup: Certification and Training \ view thread

teste one, two, teste ok. :D ------------------------------ Kaio Oliveira GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br. ------------------------------

RE: Quality Management "Dashboards" rework

Posted By Kaio Oliveira 05-22-2026 14:31
Found In Egroup: Genesys Cloud - Main \ view thread

Hi Robert - The link below contains all the updates that are on the Genesys roadmap. Unfortunately, I don't see much for the quality module. https://genesyscloud.ideas.aha.io/sections/7110235934121363282 ------------------------------ Kaio Oliveira GCP - GCQM - GCS - GCA - GCD - GCO - GPE ...

RE: Historical Data Download

Posted By Kaio Oliveira 05-22-2026 14:20
Found In Egroup: Genesys Cloud - Main \ view thread

Hi Caitlyn - As far as I know, there isn't a native way in Genesys Cloud WFM/Analytics to get an agent's routing status duration broken down by queue and hour in the way you described. The important distinction is that in Genesys Cloud, statuses such as Idle, Interacting, Off Queue, On Queue, Not ...

RE: How to Allocate Billing Costs in Genesys

Posted By Kaio Oliveira 05-22-2026 14:14
Found In Egroup: Genesys Cloud - Main \ view thread

Hi Victor - Hourly usage will not actually show this breakdown by segment of division, but it will by user. When downloading the reports, there is a column breakdown by division. ------------------------------ Kaio Oliveira GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM PS.: I apologize ...

RE: Strip Language Skill from transfer calls

Posted By Kaio Oliveira 05-21-2026 09:06
Found In Egroup: Genesys Cloud - Main \ view thread

I would consider using a dummy queue before transferring to a destination queue. This will ensure that 100% of interactions have the language skills changed. Keeping it in the inqueueflow of the original queue, if there is no queue, the interaction will be transfer to agent immediately without going ...

RE: CSAT Surveys (After Call Surveys)

Posted By Kaio Oliveira 05-21-2026 08:44
Found In Egroup: Genesys Cloud - Main \ view thread

To complete Jabur's answer, to download of the participant's data, you need to select that option highlighted in the image below during the export. - ------------------------------ Kaio Oliveira GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM PS.: I apologize if there are any mistakes ...

RE: Vote for the ability for multiple users to get alerted of a queue call

Posted By Kaio Oliveira 05-20-2026 15:39
Found In Egroup: Genesys Cloud - Main \ view thread

I'm not sure I fully agree with this approach for queue-based routing scenarios. If multiple agents are simultaneously alerted for the same interaction, this could create side effects on queue availability and agent utilization, since several users may appear occupied or interrupted for a single call ...

RE: Trivia Tower is now LIVE!

Posted By Kaio Oliveira 05-20-2026 12:59
Found In Egroup: Genesys Casual \ view thread

lets goooo ------------------------------ Kaio Oliveira GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br. ------------------------------

RE: Hardest Part of Learning Architect

Posted By Kaio Oliveira 05-20-2026 12:58
Found In Egroup: Genesys Casual \ view thread

Something I don't understand and don't want to understand are the menus haha.. I use 100% tasks ------------------------------ Kaio Oliveira GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br. ----- ...

RE: Let's Give a Round of Applause for our 2026 Orchestrators Innovation Awards Finalists!

Posted By Kaio Oliveira 05-20-2026 12:56
Found In Egroup: Genesys Casual \ view thread

Wow, congratulations to everyone, especially @Phaneendra! ------------------------------ Kaio Oliveira GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br. ------------------------------

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