In this video, @Brian Feeney discusses a new feature "Messenger input forms for digital bot flows" Genesys Messenger now supports native input forms for digital bot flows. Administrators can configure forms to collect custom structured data from end users. This feature supports various...
In this video @John Sunder talks about file attachment support via URL for Architect digital bot flows. Flow authors can now configure digital bots in Architect to send file attachments using public URLs as part of the Communicate and Input actions. Bots can send images, audio, video, and...
In this video , @Rebecca Harper talks about how flow authors can now use custom digital time slot selection in Architect digital bot flows. This feature enables bot authors to present customers with a list of available appointment times during open and web messaging interactions. Flow authors...
In this video @Guru Prasadh Jeevan Rao talks about the enhanced Architect voice and digital bot flow control for recognition failure and agent escalation. Flow authors can now configure Architect voice and bot flows to jump to a task after recognition failure and upon agent escalation....
In this video @Gaurav Srivastava talks about the Improved utterance confusion resolution in Architect bot flows and digital bot flows Genesys Cloud improved the ability to resolve conflicts between utterances in Architect bot flows and digital bot flows. A new Resolve Conflict...
20240415_FeatureReview_CX_Improved utterance confusion resolution_GS.mp4
Copyright© 2025 Genesys. All rights reserved. Terms of Use | Privacy Policy