In this video @John Sunder talks about file attachment support via URL for Architect digital bot flows. Flow authors can now configure digital bots in Architect to send file attachments using public URLs as part of the Communicate and Input actions. Bots can send images, audio, video, and...
In this video , @Rebecca Harper talks about how flow authors can now use custom digital time slot selection in Architect digital bot flows. This feature enables bot authors to present customers with a list of available appointment times during open and web messaging interactions. Flow authors...
In this video @Guru Prasadh Jeevan Rao talks about the enhanced Architect voice and digital bot flow control for recognition failure and agent escalation. Flow authors can now configure Architect voice and bot flows to jump to a task after recognition failure and upon agent escalation....
In this video @Gaurav Srivastava talks about the Improved utterance confusion resolution in Architect bot flows and digital bot flows Genesys Cloud improved the ability to resolve conflicts between utterances in Architect bot flows and digital bot flows. A new Resolve Conflict...
20240415_FeatureReview_CX_Improved utterance confusion resolution_GS.mp4
In this video @Guru Prasadh Jeevan Rao talks about how to evaluate schedule groups in Architect bots and digital bots before ACD transfer. Flow authors can now configure flows to evaluate schedule groups before they run the Transfer to ACD action in Architect voice and digital bot flows....
20240429_FeatureReview_CX_Digital_Evaluate schedule groups in Architect bots and digital bots before ACD transfer_GP.mp4
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