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In this video @Guru Prasadh Jeevan Rao talks about the enhanced Architect voice and digital bot flow control for recognition failure and agent escalation. Flow authors can now configure Architect voice and bot flows to jump to a task after recognition failure and upon agent escalation....
In this video @Gaurav Srivastava talks about the Improved utterance confusion resolution in Architect bot flows and digital bot flows Genesys Cloud improved the ability to resolve conflicts between utterances in Architect bot flows and digital bot flows. A new Resolve Conflict...
20240415_FeatureReview_CX_Improved utterance confusion resolution_GS.mp4
In this video @Guru Prasadh Jeevan Rao talks about how to evaluate schedule groups in Architect bots and digital bots before ACD transfer. Flow authors can now configure flows to evaluate schedule groups before they run the Transfer to ACD action in Architect voice and digital bot flows....
20240429_FeatureReview_CX_Digital_Evaluate schedule groups in Architect bots and digital bots before ACD transfer_GP.mp4
In this video @Brian Feeney talks about Genesys Digital Bot Flow support for mobile apps. Genesys Cloud now supports Genesys Digital Bot Flows for mobile apps, which provide users with enhanced interaction capabilities, including quick replies. This feature enables customers to reply...
20240304_FeatureReview_DX_Digital_BotFlow_Support_Mobile_Apps_BF.mp4
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