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In this video @Brian Feeney talks about Genesys Digital Bot Flow support for mobile apps. Genesys Cloud now supports Genesys Digital Bot Flows for mobile apps, which provide users with enhanced interaction capabilities, including quick replies. This feature enables customers to reply...
20240304_FeatureReview_DX_Digital_BotFlow_Support_Mobile_Apps_BF.mp4
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In this video, @Guru Prasadh Jeevan Rao discusses new feature "Cards and carousels for digital bot conversations" Flow authors can now use cards in digital bot flows to provide products and service descriptions during a conversation by introducing images, titles, body text, and optional...
20230920_FeatureReview_Artificial Intelligence_DX_Cards and carousels for digital bot conversations_GP.mp4