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19 results found for "#GenesysCloud"

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Discussion Thread 5
Agent Status time is counting both in Meeting and Interacting statuses

Hanumantha Rao

Added 23 days ago

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Archive PureCloud Agent Status User Created GenesysCloud Genesys Cloud Topics Reporting/Analytics

Discussion Thread 5
Transfer from call flow to whatsapp number

Archive PureCloud Architect Flow Whatsapp Genesys Cloud Topics Architecture and Design User Created GenesysCloud Transfer

Ahmed Abdelghany

Added 01-16-2025

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Archive PureCloud Architect Flow Whatsapp Genesys Cloud Topics Architecture and Design User Created GenesysCloud Transfer

Library Entry
01. Getting Started: The Multipanel Agent Workspace Toolkit

Welcome to your go-to resource for modernizing the Genesys Cloud agent workspace. This toolkit has everything you need to ensure a smooth transition to the multipanel agent UI. There are 10 Chapters in the toolkit, many with more than one thing for you to check out. So, dive in to the material...

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User Created contextualpanel GenesysCloud GenesysCloudCXBrasil multicontextualpanel

Allison Castelot

Added 10-17-2024

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User Created contextualpanel GenesysCloud GenesysCloudCXBrasil multicontextualpanel

Discussion Thread 2
Exporting .csv of Interactions that includes ACD time.

PureConnect ACD Archive PureCloud Feature Request User Created GenesysCloud Genesys Cloud Interactions Genesys Cloud Topics Reporting/Analytics

Scott Travis

Added 09-04-2024

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PureConnect ACD Archive PureCloud Feature Request User Created GenesysCloud Genesys Cloud Interactions Genesys Cloud Topics Reporting/Analytics

Discussion Thread 1
Beyond Training for WEM - Speech and Text Analytics (STA)

User Created GenesysCloud WorkEngagementManagement Genesys Multicloud Speech and Text Analytics Workforce Engagement Management Speech and Text Analytics

Melissa Talamonti-Clark

Added 06-07-2024

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User Created GenesysCloud WorkEngagementManagement Genesys Multicloud Speech and Text Analytics Workforce Engagement Management Speech and Text Analytics

Discussion Thread 4
Using profile fields for schedule generation

User Created GenesysCloud Archive PureCloud Implementation Profile Field Workforce Engagement Management Other/Not Sure Scheduling Workforce Management

Aparna Peri

Added 05-01-2024

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User Created GenesysCloud Archive PureCloud Implementation Profile Field Workforce Engagement Management Other/Not Sure Scheduling Workforce Management

Discussion Thread 2
Whre can I find Genie Learning?

User Created Certification GenesysBeyond GenesysCloud Certification Community Genesys Cloud Archive PureCloud Partners

Sushma Bellamkonda

Added 01-10-2024

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User Created Certification GenesysBeyond GenesysCloud Certification Community Genesys Cloud Archive PureCloud Partners

Library Entry
Agent UI - Multi-contextual Panels

Details about upcoming agent UI Multi-contextual Panels update. Please login and download the PDF. Please post your questions and comments on main discussion thread (https://community.genesys.com/communities/community-home1/digestviewer?ListKey=510ed02d-5f53-4ff8-a945-f8f0b2847056&...

Multi-contextual Panels Announcement.pdf

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User Created contextualpanel GenesysCloud GenesysCloudCXBrasil multicontextualpanel Genesys Cloud Topics Omni-Channel ... Roadmap/New Features

Ricky Phung

Added 11-13-2023

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User Created contextualpanel GenesysCloud GenesysCloudCXBrasil multicontextualpanel Genesys Cloud Topics Omni-Channel ... Roadmap/New Features

Library Entry
AppFoundry Product Review Series - Ep. 02 - Uniphore

In this series will give you some insight into some of the Premium applications that are available on the GenesysCloud AppFoundry Store that will seamlessly integrate into your GenesysCloud environment. This episode we will be unpacking the app named “Uniphore” which provide agents with...

AppFoundry_UAssist_Teaser_CV.mp4

User Created AppFoundry AppFoundryapps GenesysCloud GenesysCloudCX TAMStudios uniphore Genesys Cloud Topics Unsure/Other

Christopher Visick

Added 03-17-2023

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User Created AppFoundry AppFoundryapps GenesysCloud GenesysCloudCX TAMStudios uniphore Genesys Cloud Topics Unsure/Other

Discussion Thread 2
Knowledge Workbanch V2

Genesys Cloud Topics Conversational AI ... User Created genesysbrazil GenesysCloud GenesysCloudCX knowlodgeWorkbenchV2

Rita Henllembart

Added 02-24-2023

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Genesys Cloud Topics Conversational AI ... User Created genesysbrazil GenesysCloud GenesysCloudCX knowlodgeWorkbenchV2

Showing 1-10 of 19 results

About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

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Discussion Thread 5 Agent Status time is counting both in Meeting and Interacting statuses

Discussion Thread 5 Transfer from call flow to whatsapp number

Library Entry 01. Getting Started: The Multipanel Agent Workspace Toolkit

Discussion Thread 2 Exporting .csv of Interactions that includes ACD time.

Discussion Thread 1 Beyond Training for WEM - Speech and Text Analytics (STA)

Discussion Thread 4 Using profile fields for schedule generation

Discussion Thread 2 Whre can I find Genie Learning?

Library Entry Agent UI - Multi-contextual Panels

Library Entry AppFoundry Product Review Series - Ep. 02 - Uniphore

Discussion Thread 2 Knowledge Workbanch V2

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Discussion Thread 5
Agent Status time is counting both in Meeting and Interacting statuses

Discussion Thread 5
Transfer from call flow to whatsapp number

Library Entry
01. Getting Started: The Multipanel Agent Workspace Toolkit

Discussion Thread 2
Exporting .csv of Interactions that includes ACD time.

Discussion Thread 1
Beyond Training for WEM - Speech and Text Analytics (STA)

Discussion Thread 4
Using profile fields for schedule generation

Discussion Thread 2
Whre can I find Genie Learning?

Library Entry
Agent UI - Multi-contextual Panels

Library Entry
AppFoundry Product Review Series - Ep. 02 - Uniphore

Discussion Thread 2
Knowledge Workbanch V2