Discussion Thread 2

Exporting .csv of Interactions that includes ACD time.

Discussion Thread 1

Beyond Training for WEM - Speech and Text Analytics (STA)

Discussion Thread 4

Using profile fields for schedule generation

Discussion Thread 2

Whre can I find Genie Learning?

Library Entry

AppFoundry Product Review Series - Ep. 02 - Uniphore

In this series will give you some insight into some of the Premium applications that are available on the GenesysCloud AppFoundry Store that will seamlessly integrate into your GenesysCloud environment. This episode we will be unpacking the app named “Uniphore” which provide agents with...

AppFoundry_UAssist_Teaser_CV.mp4

Discussion Thread 2

Knowledge Workbanch V2

Discussion Thread 32

Beta Announcement: Genesys Native Agent Assist Digital Beta Now Open

Discussion Thread 3

Messenger - Page name identification

Discussion Thread 12

Cloud Certified Partner (CCP) Course objective

Discussion Thread 1

Multi-Skills scheduling vs Planning groups (WFM)