Discussion Thread 1

Digital Chatbot

Library Entry

Advanced knowledge handling in bot flows

In this video @Guru Prasadh Jeevan Rao talks about the advanced knowledge handling in bot flows. Administrators can now configure bot flows to handle knowledge article responses manually before the articles appear to users. This update gives advanced bot builders access to the top article...

Discussion Thread 3

Agent Copilot - Article Confidence

Discussion Thread 2

Agent Copilot Summaries for Outbound Calls Without a Queue

Discussion Thread 5

Genesys Cloud Speech to Text - Enhanced V1, V2 and V3,

Discussion Thread 4

Token Usage for Digital Bot Sessions

Discussion Thread 3

AI - Evaluations

Discussion Thread 3

How to get recognized slot value synonym?

Discussion Thread 5

Intent maintenance

Library Entry

Messenger configuration - sender Name/number not showing to Agent

#ConversationalAI(Bots,AgentAssist,etc.) #DigitalChannels

messenger chat snap.jpeg