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Overview This 1-hour webinar helps you get started with AI Chatbots on Genesys Cloud CX. Content Genesys Cloud CX "All in One" platform benefits including digital interactions Web Messaging Overview How to Optimize with Chatbots Leveraging unified analytics ...
10-10-2023 | 11:00 - 12:00 ET
In this video @Guru Prasadh Jeevan Rao talks about "Introducing the Architect Optimizations dashboard". Flow authors can now use the new Optimization dashboard in Architect to view key metrics for bot flows and digital bot flows. The dashboard displays total bot interactions, average...
20230913_FeatureReview_CX_Artificial Intelligence_Introducing the Architect Optimizations dashboard_GP_1.mp4
In this video, Guru discusses a new feature Knowledge follow-up tasks in bot flows and digital bot flows Flow authors can now use knowledge follow-up tasks, in addition to knowledge follow-up statements, to guide participants to the next bot flow and digital bot flow steps. This feature...
20230816_FeatureReview_DX_Artificial Intelligence_Knowledge follow-up tasks in bot flows and digital bot flows_GP.mp4
In this video, Brian discusses new feature "Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows Japanese language support" Genesys Cloud Dialog Engine Bot Flows, and Genesys Digital Bot Flows are now available for Japan Japanese (ja-JP). For more information, see Genesys Cloud...
20230906_FeatureReview_DX_Digital_Dialog_Bots_DialogAndDigitalBotFLowLanguageSupport_BF.mp4