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In this video Brian talks to us about web messaging. Genesys Cloud CX web messaging provides customers with an enhanced experience when they visit your website. Unlike web chat, which provides short-lived, standalone chats, web messaging enables a visitor to enter your site, converse with a...
In this video Guru presents the feature - "Participant names and avatars in Genesys Messenger" Administrators can now add participant names and avatars to agents and bots. The names and avatars appear to customers who interact via Messenger. Administrators can specify bot names and...
FeatureReview_DX_Digital_Participant names and Avatar in Messenger_GP_20230201.mp4
In this video Guru presents the feature - "Knowledge articles in Messenger " Administrators can now enable knowledge articles in a Messenger configuration and link an existing knowledge base to that configuration. Customers can then search and browse knowledge articles in the Messenger...
FeatureReview_DX_Digital Web & Mobile Messaging_Knowledge articles in Messenger_GP_20230301.mp4
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In this video Guru presents the feature - "Images and email addresses as hyperlinks in knowledge base articles." Knowledge authors can now add images and email addresses as hyperlinks within articles. The image hyperlink feature enhances the customer experience by engaging them with visual...
FeatureReview_DX_Artificial Intelligence_Knowledge Base Articles Images Hyperlinks_GP_20230208.mp4
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.