Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

Genesys

Skip Navigation Links

Footer - top
Footer - bottom
Header
Altocloud
Top Nav Bar

Welcome to the Genesys Community

Search

More Filters

Community Hidden H4 Anchor

Formal Tags Hidden H4 Anchor

Comments Hidden H4 Anchor

Created Hidden H4 Anchor

Discussion Thread 8 Schedule alerts?

Discussion Thread 1 September Instructor of the month

Discussion Thread 1 PureCloud for Salesforce Omni Channel Feature

Discussion Thread 4 Email forecast

Discussion Thread 1 Genesys Cloud Ideas Contest - $50 Prize!

Discussion Thread 4 WFM Schedule based Routing

Discussion Thread 3 Best Practice for Queues and Planning Groups

Library Entry May Instructor of the Month

Discussion Thread 4 May Instructor of the Month

Discussion Thread 3 Tempo requesting Time Off

About Genesys

Hidden H4 Anchor

Hidden H4 Anchor

Hidden H4 Anchor

Hidden H4 Anchor

Discussion Thread 8
Schedule alerts?

Discussion Thread 1
September Instructor of the month

Discussion Thread 1
PureCloud for Salesforce Omni Channel Feature

Discussion Thread 4
Email forecast

Discussion Thread 1
Genesys Cloud Ideas Contest - $50 Prize!

Discussion Thread 4
WFM Schedule based Routing

Discussion Thread 3
Best Practice for Queues and Planning Groups

Library Entry
May Instructor of the Month

Discussion Thread 4
May Instructor of the Month

Discussion Thread 3
Tempo requesting Time Off