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In this video @Shigeki Sahashi talks about the enhanced control over agent assistance access. Administrators can now use the new Chat > agentassistance > Access permission to grant or remove user access from the Agent Assistance functionality. This feature enables administrators to...
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In this video @Hiroyuki Sato talks about the 2024 Genesys CIDR expansion and firewall requirements notification. Genesys purchased an additional /18 CIDR block of IP addresses for Genesys Cloud public-facing media services. These addresses supplement existing regions and cover growth in...
In this video, @Rebecca Harper and @Christopher Visick talk about the AI Experience Tokens Enablement and items to consider before and after enablement. https://help.mypurecloud.com/articles/genesys-cloud-ai-experience-tokens-metering-and-pricing/ https://help.mypurecloud.com...