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782 results found for "tags:"Platform Administration""

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Discussion Thread 5
WFM / Forecasting against some planning groups, not all

Stephen Poncia

Added 3 days ago

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Genesys Cloud CX Topics Platform Administration Reporting/Analytics System Administration

Library Entry
Set time to return to previous status after users disconnect and reconnect

In this video @Fegy Simon reviews the feature "Set time to return to previous status after users disconnect and reconnect". Administrators can now set the amount of time that Genesys Cloud returns users their previous status after they disconnect and reconnect. If users disconnect longer...

FeatureReview_CX_OpenPlatform_set time to return to previous status_FS_20230310.mp4

Archive PureCloud Collaborate User Created FeatureReview TAMStudios Genesys Cloud CX Topics Platform Administration System Administration Genesys Cloud CX Settings

Rebecca Harper

Added 6 days ago

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Archive PureCloud Collaborate User Created FeatureReview TAMStudios Genesys Cloud CX Topics Platform Administration System Administration Genesys Cloud CX Settings

Discussion Thread 5
Email Queue SLA & Closed Business Hours

Genesys Cloud CX Topics Architecture and Design Platform Administration System Administration

Stephen Poncia

Added 9 days ago

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Genesys Cloud CX Topics Architecture and Design Platform Administration System Administration

Discussion Thread 5
List all users assigned to skill / Language

Genesys Cloud CX Topics Platform Administration System Administration

Pete Schroeder

Added 9 days ago

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Genesys Cloud CX Topics Platform Administration System Administration

Discussion Thread 1
Workforce Management Schedules Export format error

Genesys Cloud CX Topics Platform Administration

Timon Spoerri

Added 10 days ago

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Genesys Cloud CX Topics Platform Administration

Library Entry
Workforce Management Schedules Export format error

#PlatformAdministration

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Genesys Cloud CX Topics Platform Administration

Timon Spoerri

Added 10 days ago

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Genesys Cloud CX Topics Platform Administration

Discussion Thread 3
Move 'Onqueue/OffQueue' presence state to profile - below other states

Genesys Cloud CX Topics Omni-Channel ... Platform Administration System Administration

Harshil Andugulapati

Added 12 days ago

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Genesys Cloud CX Topics Omni-Channel ... Platform Administration System Administration

Discussion Thread 2
In a recording policy for Specific Users, is there a API available to pull the names of that policy?

Genesys Cloud CX Topics Platform Administration System Administration Unsure/Other

Jean Lam

Added 15 days ago

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Genesys Cloud CX Topics Platform Administration System Administration Unsure/Other

Discussion Thread 3
Short Videos

Genesys Cloud CX Topics Platform Administration

Andrew Lewis

Added 16 days ago

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Genesys Cloud CX Topics Platform Administration

Discussion Thread 1
Hide Genesys Cloud Sidebar

Genesys Cloud CX Topics Platform Administration Unsure/Other

Cho Jeong Yoon

Added 16 days ago

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Genesys Cloud CX Topics Platform Administration Unsure/Other

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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Discussion Thread 5 WFM / Forecasting against some planning groups, not all

Library Entry Set time to return to previous status after users disconnect and reconnect

Discussion Thread 5 Email Queue SLA & Closed Business Hours

Discussion Thread 5 List all users assigned to skill / Language

Discussion Thread 1 Workforce Management Schedules Export format error

Library Entry Workforce Management Schedules Export format error

Discussion Thread 3 Move 'Onqueue/OffQueue' presence state to profile - below other states

Discussion Thread 2 In a recording policy for Specific Users, is there a API available to pull the names of that policy?

Discussion Thread 3 Short Videos

Discussion Thread 1 Hide Genesys Cloud Sidebar

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Discussion Thread 5
WFM / Forecasting against some planning groups, not all

Library Entry
Set time to return to previous status after users disconnect and reconnect

Discussion Thread 5
Email Queue SLA & Closed Business Hours

Discussion Thread 5
List all users assigned to skill / Language

Discussion Thread 1
Workforce Management Schedules Export format error

Library Entry
Workforce Management Schedules Export format error

Discussion Thread 3
Move 'Onqueue/OffQueue' presence state to profile - below other states

Discussion Thread 2
In a recording policy for Specific Users, is there a API available to pull the names of that policy?

Discussion Thread 3
Short Videos

Discussion Thread 1
Hide Genesys Cloud Sidebar