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Discussion Thread 2

Live Call Monitor

Discussion Thread 2

Phrase Configuration

Library Entry

Native voice transcription support for capitalization, punctuation, and normalization of digits for English language transcripts

In this video @Gaurav Srivastava talks about native voice transcription support for capitalization, punctuation, and normalization of digits for English language transcript. Genesys Cloud native voice transcription in English now more accurately adds capitalization, periods, question marks...

Discussion Thread 4

As a QA I want to pass over the evaluation results to a coach

Discussion Thread 7

Which device did an agent use?

Discussion Thread 5

Quality Actions missing from Audit Viewer

Discussion Thread 4

Changing language for outbound interactions?

Discussion Thread 7

Assigning Evaluation without Interaction in Genesys Cloud

Library Entry

Quality evaluation revision enablement for rescores, Quality management evaluations assignment

In this video, Guru discusses two new features. Quality evaluation revision enablement for rescores Administrators can now enable agents and quality evaluators to access previous evaluation revisions due to a rescore. For more information, see View a completed evaluation . This feature...

20231025_FeatureReview_EX_QM_Quality evaluation revision for rescores-Dispute completed quality management evaluations_GP.mp4

Discussion Thread 15

Agent Evaluation Error: Agent view is not available for this evaluation because you are not the agent on this evaluation.