Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

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Discussion Thread 2 Real Time SMS interaction view and status

Discussion Thread 3 on quality management tool, what can be done if the supervisor has evaluated the agent two times for the same call/recording ?

Discussion Thread 4 How do I delete a large amount of recorded calls

Discussion Thread 2 How to make sure that there is no issues with our edges, if there are logs or any thing to review

Discussion Thread 4 Evaluation form Weighting and Values

Discussion Thread 7 When an Agent is removed from Purecloud, where do we retrieve the call recordings?

Discussion Thread 1 training.mypurecloud.com

Discussion Thread 1 training.mypurecloud.com

Discussion Thread 7 Are calls automatically recorded? We have cleints that request that we stop or pause the recording but I'm not even certain that the calls are being recorded?

Discussion Thread 2 What gets recorded in PureCloud?

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Discussion Thread 2
Real Time SMS interaction view and status

Discussion Thread 3
on quality management tool, what can be done if the supervisor has evaluated the agent two times for the same call/recording ?

Discussion Thread 4
How do I delete a large amount of recorded calls

Discussion Thread 2
How to make sure that there is no issues with our edges, if there are logs or any thing to review

Discussion Thread 4
Evaluation form Weighting and Values

Discussion Thread 7
When an Agent is removed from Purecloud, where do we retrieve the call recordings?

Discussion Thread 1
training.mypurecloud.com

Discussion Thread 1
training.mypurecloud.com

Discussion Thread 7
Are calls automatically recorded? We have cleints that request that we stop or pause the recording but I'm not even certain that the calls are being recorded?

Discussion Thread 2
What gets recorded in PureCloud?