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In this video, Stalin discusses the new feature - Filter by evaluation form name. Administrators and supervisors can now filter for evaluation form name, instead of names, in the My Evaluations view and then inspect performance data about the selected evaluation forms. For more information,...
20230419_FeatureReview_EX_Survey_Filter By Evaluation Form Name_SS.mp4
Description : In this video @Christopher Visick gives an overview of the Quality Management functionality that exists within GenesysCloud. To read more about the Quality Management solution that is available within GenesysCloud please visit the Resource Centre here ...
In this video , @Gaurav Srivastava talks about recent improvements to Topic Spotting. Topic spotting now includes improvements to ensure that the topic spotting process recognizes numbers as alphabetical characters. This update ensures that a topic is correctly detected in a phrase that...
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In this video , Joseph talks about the new feature, screen recording with web client/browser The new Genesys Cloud Background Assistant (GCBA) allows supervisors to record the screens of agents who use the Genesys Cloud web app in a browser. GCBA is a Windows background service that is...
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.