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In this video @Christopher Visick talks about the new workforce management scheduling menu Administrators and contact center supervisors can now navigate more easily to schedules and shift trades view. These options appear under the Workforce Management > Scheduling menu on...
In this video, @Christopher Visick talks about approving time-off requests based on agent hire date. Administrators and contact center supervisors can now see, sort, and filter an agent’s hire date. This feature enables supervisors to determine seniority when they approve or deny time-off...
20230322_CV_WEM_agent hire date.mp4
#Workforcemanagement #Reports #Analytics/WFM #Reporting/Analytics
Queue Metrics Interval Export.pdf
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