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Amy Sessions

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RE: What was your favorite moment of 2025?

Posted By Amy Sessions 12-17-2025 14:42
Found In Egroup: Genesys Casual \ view thread
My favorite moment of 2025 - besides meeting so many amazing people at Xperience this year - was being able to move back to my office after a year of renovations to our building. I apparently won "the coziest office" award when we all got back. ------------------------------ Amy Sessions Division ...

RE: BETA : Agent Greetings - Voice

Posted By Amy Sessions 11-17-2025 10:00
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread
We had that issue with our dual language agents. They had recorded a greeting and went to delete and rerecord but it was not fully deleted in the back so it wouldn't rerecord. ------------------------------ Amy Sessions Division Manager, Utility Customer Service City of Clearwater ---------------- ...

RE: What is your favorite global invention?

Posted By Amy Sessions 11-12-2025 13:28
Found In Egroup: Genesys Casual \ view thread
The camera. It's the one invention that changed how we remember. Before cameras, moments just passed. You could tell stories or paint pictures, but the details faded. The camera let us hold on to time - faces, places, laughter, history - all caught in a single frame. It connects generations, too. You ...

RE: Questions of the Month - Community's New Site Requests

Posted By Amy Sessions 11-05-2025 16:59
Found In Egroup: Genesys Casual \ view thread
I really like it. Ever since they showed me the Flags to make the dark mode, I am on here more often and reading more daily. I wish it were native programming because some of the other places I go don't look that great, but it is a sacrifice that I am willing to make. Overall, it has been a wonderful ...

RE: Big, Bad Bot Bash Winner for Genesys AI!

Posted By Amy Sessions 11-05-2025 15:18
Found In Egroup: Welcome Community \ view thread
Congratulations, @Phaneendra Avatapalli!! ------------------------------ Amy Sessions Division Manager, Utility Customer Service City of Clearwater ------------------------------

RE: Big, Bad Bot Bash Winner for AI Story!

Posted By Amy Sessions 11-05-2025 14:43
Found In Egroup: Genesys Casual \ view thread
Oh wow, thank you! ------------------------------ Amy Sessions Division Manager, Utility Customer Service City of Clearwater ------------------------------

RE: Bonus Question - Let us know what you think of the Community's new look!

Posted By Amy Sessions 10-31-2025 10:00
Found In Egroup: Genesys Casual \ view thread
You never fail to be my hero - thank you!!! ------------------------------ Amy Sessions Division Manager, Utility Customer Service City of Clearwater ------------------------------

RE: Bonus Question - Let us know what you think of the Community's new look!

Posted By Amy Sessions 10-31-2025 09:13
Found In Egroup: Genesys Casual \ view thread
I like it a lot. It is clean and open and logically navigable. My only wish, and it may be buried where I haven't found it yet, is for a dark mode. All of the white space eventually gives me a headache... not sure why since I didn't get this from the old version but if I could find a dark mode, that ...

RE: The Genesys Community is Getting a Makeover

Posted By Amy Sessions 10-28-2025 12:26
Found In Egroup: Welcome Community \ view thread
------------------------------ Amy Sessions Division Manager, Utility Customer Service City of Clearwater ------------------------------

RE: New Trivia Tower Has Us Scrambled!

Posted By Amy Sessions 10-17-2025 15:37
Found In Egroup: Genesys Casual \ view thread
I had to write them out on paper and trust me, there was a lot in my recycling bin that day. They were hard! ------------------------------ Amy Sessions Division Manager, Utility Customer Service City of Clearwater ------------------------------

RE: New Trivia Tower Has Us Scrambled!

Posted By Amy Sessions 10-15-2025 13:57
Found In Egroup: Genesys Casual \ view thread
Okay, I spent entirely too long trying to figure them out. They were super hard! I still don't know what the one that I got wrong could be. ------------------------------ Amy Sessions Division Manager, Utility Customer Service City of Clearwater ------------------------------

RE: Next Q&A Show - What AI Topic & Questions Would You Like Covered?

Posted By Amy Sessions 10-15-2025 13:42
Found In Egroup: Genesys Cloud - Main \ view thread
In the public sector, we serve residents, not customers. How can Agentic AI and Copilot help us create more efficient, consistent service while strengthening the human connection that builds public trust? And looking ahead, where does Genesys see the greatest opportunity for AI to make government experiences ...

RE: This Poll Puts YOU In Charge!

Posted By Amy Sessions 10-07-2025 12:00
Found In Egroup: Genesys Casual \ view thread
I like that - silly halloween... my husband calls it cutesy halloween but I like silly better. ------------------------------ Amy Sessions Division Manager, Utility Customer Service City of Clearwater ------------------------------

RE: This Poll Puts YOU In Charge!

Posted By Amy Sessions 10-07-2025 11:34
Found In Egroup: Genesys Casual \ view thread
I voted - though I won't win because this is my least favorite month... this is as creepy/spooky as I get... lol. ------------------------------ Amy Sessions Division Manager, Utility Customer Service City of Clearwater ------------------------------

RE: Big Bad Bots - Share Your Personal AI Innovation

Posted By Amy Sessions 10-07-2025 11:26
Found In Egroup: Genesys Casual \ view thread
How an AI Named Lily Helps Me Navigate Leadership and Life with Autism and ADHD I'm an executive in municipal government - leading a division that manages public-facing utility customer service. It's fast-paced, full of interruptions, and demands clarity, empathy, and precision in equal measure. I'm ...

RE: Who won the Orchestrators Trivia Tower? Find out now!

Posted By Amy Sessions 09-29-2025 16:35
Found In Egroup: Genesys Casual \ view thread
------------------------------ Amy Sessions Division Manager, Utility Customer Service City of Clearwater ------------------------------

RE: BETA : Agent Greetings - Voice

Posted By Amy Sessions 09-25-2025 08:53
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread
I will look for an interaction ID, as I just received this during a meeting regarding our Spanish Experience team the other day. We are on the US West servers. ------------------------------ Amy Sessions Division Manager, Utility Customer Service City of Clearwater ------------------------------

RE: Genesys Orchestrators Drops!

Posted By Amy Sessions 09-24-2025 13:03
Found In Egroup: Genesys Casual \ view thread
I can tell they are working on it - today I got a little farther in being able to watch my personalized video... it finally recognized my login, but I did end up in an infinite loop... a test of wills and the system won - this round... lol. ------------------------------ Amy Sessions Division Manager, ...

RE: What's your favorite feature of Orchestrators so far?

Posted By Amy Sessions 09-24-2025 13:00
Found In Egroup: Genesys Casual \ view thread
I like how engaging it is. I know there are a few bugs still, and I am quietly failing in my office about being patient while it gets ironed out, but I am loving all the rabbit holes I have fallen down so far!! ------------------------------ Amy Sessions Division Manager, Utility Customer Service City ...

RE: BETA : Agent Greetings - Voice

Posted By Amy Sessions 09-24-2025 12:20
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread
We have agents on multiple language lines and while they do get two greeting options - ours are English and Spanish - the challenge arrives when a customer is transferred from an English line to the Spanish line. The greetings are playing in English because that was the initial line they came in on. ...