Genesys Multicloud CX

Summary We are experiencing an event ordering inconsistency for Preview Campaign interactions when using the Genesys Cloud Embedded Framework with the JavaScript SDK inside Microsoft Dynamics 365 . Because of this event ordering difference, ...

Wow what an awesome spot - would never have thought of that! ------------------------------ Richard Robinson Senior Technical Account Manager ------------------------------

There are many great movies, but my number one pick would be: The man from earth just because it's very low budget yet very high quality and surprising. If you haven't seen it: Do not go of and read spoilers and just go watch it. ------------------------------ ...

Thank you for explaining it clearly Jason. Not really how I expected the system to behave, but it is what it is. ------------------------------ Martijn Bos ------------------------------

Seems your situation is indeed a bug. Mine however is not, we do not have it reset to unlimited. The answer Jason gives below seems to be the explanation. Although I don't know why the status would NOT change when you start a outbound call? You are ...