Genesys Multicloud CX

Latest Discussions List

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    RE: unable to answer incoming calls / Inbound calls ...

    By: Blair Wilkinson , an hour ago
    Posted in: Genesys Cloud - Main

    Hello Catherine Given that no platform issues showing for Dublin in May and your other customers were fine points to end-user environment issue. Are they using Zscaler, Netskope or similar proxy service? If so you would want to check on that angle... ...

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    Query on Agentless Email API

    By: Ramsha Shaikh , 2 hours ago
    Posted in: Genesys Cloud - Main

    Hi all, We're integrating the Agentless Email API with an ElevenLabs voice AI agent. The goal: during a live call, the AI agent sends a transactional email (a link) to the customer and ideally confirms the outcome before the call ends. I'd like ...

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    RE: Evaluation Alerts

    By: Phaneendra Avatapalli , 5 hours ago
    Posted in: Genesys Cloud - Main

    Hi Caitlyn, The Send Notification action is only available within a Workflow and is not available directly in Architect call, message, or bot flows. To access it, open Architect, click the three dots (…) , and select Workflow ...

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    Did anyone else see CSV export formatting change for ...

    By: James Rowberry , 9 hours ago
    Posted in: Genesys Cloud - Main

    Has anyone else seen a change this week to the Time-Off Requests export ? Two things changed on our side: Datetime fields now include a comma (e.g. 07/31/2026, 12:00 AM ) Column name changed from "Activity Code Name" → "Activity Code" ...

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    RE: June's Rockstar is a star across all Genesys s ...

    By: Hercules Ferreira , 9 hours ago
    Posted in: Genesys Casual

    Great work Chris!! Congrats! ------------------------------ Hercules Ferreira Senior Technical Account Manager ------------------------------

    1 person likes this.

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