Genesys Multicloud CX

Latest Discussions List

  • Profile Picture

    RE: 3 Orchestrator Features That Are Game-Changers ...

    By: Arthur Pereira Reinoldes , an hour ago
    Posted in: Genesys Casual

    Hello, @Lina Schamberger By far, Ask Me Anything is my top choice. It has really improved the way I search for information. The other two, in no particular order, would be Community and Education . The updated version of Education makes ...

  • Profile Picture

    RE: Idea CERTNG-I-2155 - Message parking must return ...

    By: Phaneendra Avatapalli , 3 hours ago
    Posted in: Genesys Cloud - Main

    Arthur Pereira Reinoldes Supported and voted. I can definitely see the value in prioritizing the original agent first before falling back to standard queue routing. Preserving conversation continuity in asynchronous messaging journeys can make a ...

    2 people like this.
  • Profile Picture

    RE: Score a direct web survey

    By: Phaneendra Avatapalli , 4 hours ago
    Posted in: Genesys Cloud - Developer Community!

    @Luiz Rosa Thank you for sharing the detailed information and working example. The clarification around using the full customerSurveyUrl and proper URL encoding is especially helpful. ------------------------------ Phaneendra Technical Solutions Consultant ...

    1 person likes this.
  • Profile Picture

    RE: Score a direct web survey

    By: Luiz Rosa , 5 hours ago
    Posted in: Genesys Cloud - Developer Community!

    Hi Patti Oaks , I tested this flow on my side and GET /api/v2/quality/surveys/scorable worked correctly with a survey generated from POST /api/v2/quality/surveys , so direct web surveys do appear to be retrievable and scorable. For example, in ...

    1 person likes this.
  • Profile Picture

    RE: Task automation

    By: Luiz Rosa , 6 hours ago
    Posted in: Genesys Casual

    Hi Juliano De Paiva , There's really a lot that can be automated in Genesys Cloud. Over time, I ended up creating some simple automations for day-to-day tasks like user updates, groups, queues, schedules, wrap-up codes, prompts, and other routine admin ...

Helpful Links

Public Communities

New to the Community Start here
Join our Welcome Community
Take the Community Debut Challenge
Have Fun in the Genesys Casual Community
Genesys Cloud Communities
Genesys Cloud - Main
Genesys Cloud Developer Center
Beta HQ
Workforce Engagement Management (WEM)

Product Communities
Genesys Cloud
Genesys Multicloud CX on-premises
Genesys Multicloud CX
PureConnect
Latitude By Genesys

Other Communities
AppFoundry
Certification and Training

Unanswered Questions
Genesys Cloud Community
Genesys Multicloud CX on-premises Community
PureConnect Community

Ideas Labs 

What are your feature requests or ideas? We'd love to hear them!

Genesys Cloud Ideas
Genesys Multicloud CX Ideas
PureConnect Ideas

Community Rockstars

Rockstars are members of the community that deserve fame, SWAG, and an encore performance.

Program Overview
Nominate a Rockstar

Knowledge Resources 

Community Links
Customer & Partner Sign Up
Achievers Lounge 🏆
Community Newsletter Archives 📰
"Ask Me Anything" Events
FAQ / Guidelines

Self-Service Resources
Genesys Orchestrators
Genesys Cloud Resource Center
Genesys Multicloud CX Docs
PureConnect Resource Center
Genesys Events
Genesys Community YouTube Channel 🎥

Community Partners
User Experience Research
AppFoundry
GCAP

Get Involved

Meet your community outside of the community!

GCAP - Join the Genesys Customer Advocacy Program.
Genesys Users Group - Learn and share product knowledge with fellow Genesys Customers.
User Experience Research - Influence Genesys products and help us shape the future of customer service.