Genesys Multicloud CX

Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the ...

hi Rohit, Hi Rohit, We've seen Co-Pilot generate the most value in environments where agents spend a significant amount of time on after-call work. The biggest wins are usually: Automatic conversation summaries CRM note generation ...

hi @Sai Suravajhala , I haven't tested this exact scenario, but I would be cautious about assuming that callability is evaluated independently for each contact column when the underlying phone number is identical. If I observed the behavior ...

Hi @Kei Suzuki , The error: Could not find a pendingSession matching accept params suggests that when requestAnswer() was executed, the WebRTC SDK could no longer find a valid pending session to accept. From my perspective, this points ...

Hi Sachin, We faced a similar challenge in an environment integrating Genesys Cloud and Salesforce . In general, trying to embed native Salesforce dashboards directly inside a Genesys custom widget is difficult because of Salesforce Clickjack Protection ...