Genesys Multicloud CX

Hi Fernando, I added the blank audio and it worked perfectly. Thank you soooo much. ------------------------------ Margo IT - Special Projects Assistant ------------------------------

Perfect - now I understand what you mean. 🙂 Since the two Play Audio actions are already working, you can simply add a short Blank Audio pause between them. You do not need to create or upload a silent WAV file. Architect can generate the ...

Hi Fernando, I mean A - if the queue is closed, I want the same message to play twice. While waiting for your response, I played around and put two Play Audio actions (one after the other) and the message does play twice. However, I would like there ...

When I'm not working, I'm usually switching between two modes: gamer mode and anime binge mode. If there's a new game to try or an anime everyone is talking about, I'm probably already halfway through it or have already finished it. On weekends, I trade ...

Hi Margo, Great question - before I point you in the wrong direction, can I clarify what you mean by playing the message a second time? 🙂 Do you mean: A) You want the same message to play twice immediately, one after the other? or B) ...