Genesys Multicloud CX

Schrotthagen - Hand in Hand It's what I have on when I'm building bots and demo flows 😁 Steady build, then everything clicks. 😎 ------------------------------ ------------------------------ Valentin Koulaksezian Ceritek - France ...

Hi Katsuya, Thank you for the update, really appreciate you sharing your findings and approach. It would be great to hear which path you end up taking and how it works out. Thanks again ------------------------------ Phaneendra Technical ...

Hi Phaneendra, Thank you very much for your prompt response. The behavior you described matches the results we observed in our own testing. Ideally, we would have liked to automate the screen ID/context handoff by combining addTransferContext ...

Ring My Bell, 🔔because the moment one call ends, another one's ringing. It's nonstop, and so are we. ------------------------------ Max Fleurentin Manager, Workforce Management, Mco ------------------------------ ...

Hi Katsuya, I haven't implemented this exact scenario myself, but from what I found, it does not look like custom participant attributes can be added directly inside the Interaction.updateState transfer call. The likely approach would be: ...