Great question. AppFoundry solutions and native Genesys Cloud features serve different purposes. AppFoundry apps (including those built by Genesys) are typically designed to address specific use cases, integrations, or extensions that may not be required ...

There are definitely costs for Enhanced TTS. Its my understanding all Enhanced TTS comes at a cost. We started with this within Genesys and we would get billed monthly for usage, but Genesys stopped Microsoft TTS support. So we use Azure and built an ...

Hi Jonathan, Doing a quick search, I came across these two AppFoundry options: MoH - Advanced (Captivate Connect) Easy On Hold I have not personally used these apps, but MoH - Advanced (Captivate Connect) looks closer to your use ...

Hola Carlos, Soy el responsable de la aplicación mobile4me en solve4me y estoy disponible para ayudarte con cualquier pregunta. Saludos, Fulvio Jorge da Silva fulvio.silva@solve4me.com.br +55(11)996.122.471 (teléfono + ...

Hi !! This happened to me once with a partner, and the problem was that they were trying to install it with a role that didn't have reseller permissions. Once the role was updated, the connector could be installed. ------------------------------ Carlos ...

Hello! What OCR solution can be integrated into Genesys Cloud? Thanks a lot ! ------------------------------ Carlos Gutierrez Solution Consultant ------------------------------

There is an iOS app called " WhatCall " that allows you to call a number and go direct to their voicemail. Is there anything like that for Genesys? Our team that handles donations and contributions would like to use a feature like that so they can leave ...

Hi everyone, I'm Kaio, I'm already part of a few communities here, and I'm joining this one now. ------------------------------ Kaio Oliveira GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM PS.: I apologize if there are any mistakes in my English; ...

Hi, Our team is hoping to explore a mobile friendly Genesys solution for our field agents. We have explored the Mobile Office solution and we have found that it does not allow for Salesforce interaction logging for both inbound and outbound interactions ...

Welcome @Katrina Joyce Sampher ------------------------------ Raphael Poliesi ------------------------------