HAHA! That's pretty funny, Vidhu! (Be careful what you wish for...) ------------------------------ Nicole Milliken Senior Online Community Video Specialist ------------------------------

Hi Nicole, This looks like a solid approach and is quite similar to the pattern I was considering, especially for avoiding long responses when multiple articles are returned. To answer your question, I haven't applied any additional filtering or custom ...

Hi @Nicole Milliken The ability to predict what my wife thinks 🤭 ------------------------------ Vidhu Narayanan Genesys Cloud Delivery Lead ------------------------------ ...

No meu entendimento, o ARCH é uma ferramenta poderosa, mas deve ser utilizada com moderação. Pense em uma operação na qual diversas pessoas tenham acesso ao Architect ou em um ambiente que possua processos muito bem estabelecidos. Para empresas com ...

I agree, this has slowed our processes quite a bit. Please bring back the ability to select one day at a time easily without having to select a date range. All of my team agree and have the same sentiments as the original poster. ------------------------------ ...

@Nicholas Robinson , hey do you need Workforce Engagement for this? Is this on the roadmap? Didn't see it. ------------------------------ Elyse Gritsonis Business Analyst ------------------------------

Hello Genesys Community Members, We are seeing inconsistent External Contact materialization between inbound-first and outbound-first Open Messaging SMS conversations in the same org and division. Inbound-first conversations correctly resolve and display ...

Hi Nicole, I tried to reproduce this in my lab and also reviewed the Genesys documentation. The main places I would check are the Digital Bot Flow User Input settings and the Wait for Input action, since those are the documented areas for No ...

Welcome, Brian! ------------------------------ Augusto Aranha Gerente de Desenvolvimento de Sistemas e Planejamento ------------------------------

Olá, Nicole!! Eu adoraria ter a habilidade de exportar data functions rsrsrs. ------------------------------ Augusto Aranha Gerente de Desenvolvimento de Sistemas e Planejamento ------------------------------