Thanks for sharing, very helpful. ------------------------------ Namrata Pujara Senior Project Manager ------------------------------

Hi all, I'm very new to Genesys Scripting and attempting to have a single script I can use for inbound, outbound and callbacks. I have managed to make the script pop for inbound and outbound calls however no matter what I attempt we only ever ...

Hi Q Jelveh, I don't think agents can't manually delete recordings in Genesys Cloud. A few supported options instead: Secure Pause (for sensitive info during the call) https://help.genesys.cloud/articles/enable-secure-pause-and-resume-of-call-recordings/ ...

Thank you so much. We currently have managed services so I cant mess with the architect side but tried your script options. Sadly it didnt seem to work. I ended up getting it to work for outbound calls using the variable: {{Scripter.Raw Interaction ...

Plant more trees Water them. Only prune or cut back branches that aren't useful for the growing tree. Clean up fallen leaves and reuse them as compost. Create gardens at home. ------------------------------ Jorge Candia Soporte de S.A.C. -- ...

Can an agent cancel or delete a call recording if the customer asks of him/her? #Uncategorized ------------------------------ Q Jelveh IT Consultant ------------------------------

Parabéns @Kaio Oliveira ------------------------------ Luiz Rosa Full stack developer ------------------------------

Hi there, I saw an evaluation was completed and reviewed by the agent. When we download the data it shows their evaluation score as, "Pending". I tried to find my answer in the genesys cloud network, but it doesn't seem to be matching what we are ...

Mine, 👨‍👩‍👧 Family --- My life ✈️Travel --- I have a little 💼Work ---- I have a lot hahaha ------------------------------ Kaio Oliveira GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM PS.: I apologize if there are any mistakes in my ...

Well Deserved. ------------------------------ Stephen Grooms Sr. Technical Account Manager ------------------------------