We have recently migrated from pure connect to Genesys cloud. In pureconnect it was possible to schedule the call using attendant to make calls daily and check if number is working for health check. Is it possible to schedule a call every day and ...

Hi Jerome. Thanks for the ideas. I had a bit of a play with including (in fetch URL parameters) org and provider, and also target, but it didn't change anything as far as the behaviour I'm seeing. I also tried experimenting with changing the app ...

Greetings Mahmoud: We had a similar need that wasn't feasible within the native Genesys UI. We ultimately had to use two separate APIs to 1) extract a list of all of our users , and 2) extract a list of the license assignments . Once we had our ...

Greetings Andrea! Is this announcement what you're referring to? If so, if you have a TAM resource from your CSM team, perhaps they can try to get little more inside info for you on the timing & details. Unless of course someone from the Genesys team ...

HI, I have 6000 active users in our Genesys Cloud CX environment, I am looking for quick way to get list of all of users who have CX3 license, any advise? thank you for your help. #Implementation #System/PlatformAdministration #Telephony ...

Hi Ewomazino, Thank you. Can you please do me a favour and invoke the API GET /api/v2/routing/sms/phonenumbers/{PhoneNumberId}? expand=compliance from your Org, and use a TFN for the phone number (I assume you have TFN SMS numbers in your Org). ...

Hey Steve, I wrote an article about CX as Code, including exporting existing resources which may be useful? https://makingchatbots.com/p/cx-as-code-with-genesys-cloud The relevant sections to your questions are: ...

Hi Gina, Genesys has a SIT (Special Information Tone) recognition base. Depending on the message or phrase played by the carrier during the dialing attempt, the call may be classified as ININ-OUTBOUND-SIT-CALLABLE. A common example ...

We have already built and managed many objects in our Genesys environments through the UI prior to starting our CX as Code journey. We're now attempting to implement CX as Code for creating, updating, and deleting all objects moving forwards. To date, ...

This means that during that time frame they were not active in a queue, they either disabled it themselves or someone removed them from the queue. ------------------------------ Brittany Fitzmaurice Contact Center Manager -------------------------- ...