Hi Gina, Genesys has a SIT (Special Information Tone) recognition base. Depending on the message or phrase played by the carrier during the dialing attempt, the call may be classified as ININ-OUTBOUND-SIT-CALLABLE. A common example ...

We have already built and managed many objects in our Genesys environments through the UI prior to starting our CX as Code journey. We're now attempting to implement CX as Code for creating, updating, and deleting all objects moving forwards. To date, ...

This means that during that time frame they were not active in a queue, they either disabled it themselves or someone removed them from the queue. ------------------------------ Brittany Fitzmaurice Contact Center Manager -------------------------- ...

I have noticed quite a few calls in our Outbound campaign that are tagged with the Genesys Auto Wrap-Up " NIN-OUTBOUND-SIT-CALLABLE". According to the definitions, it means "SIT tones indicated that the number was callable. Unless the call analysis response ...

We have the automatic inactivity timeout configured, but can't get it to reliably log users out. Every once in a while, it does. It usually just logs them right back in, though. Based on what I've seen others say, this is likely due to using single sign-on. ...

I start the interaction in an Inbound Message Flow, in a task I add values to a list of participant data, exit the task, and the interaction moves to a Common Flow. When I try to obtain the same participant data using Get Participant Data, no data is ...

Can someone explain how the agent's status could be "on queue" but the routing status is "off queue" at the same time? Does this indicate they didn't have a phone connected or something? #WEM-Quality,WFM,Gamification,etc #Unsure/Other ------------------------------ ...

Hello! Does anyone have more info on this announcement ? I could not find it on the roadmap. It looks great, but I will have to recreate the adobe simulations we use for training, so I am trying to get an idea as to when. #Roadmap/NewFeatures ------------------------------ ...

Here are some quick links and even speedier blurbs for this week's highlights across the Genesys Community! Announcements Two ways to win Prize Wall Prizes : College Football Playoff Brackets now live! Fill out ...

Hey Dylan, If the "What's on your mind?" field is still now showing up, I would recommend opening a case with Product Support. If you do, please let me know what your case number is so that I can help monitor the issue internally as well. ------------------------------ ...