Discussion Thread 2

Occupancy Reporting

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Audit Viewer for Skill, Group list , Division

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Track Internal Transfers

Library Entry

Filter and search conversations by acoustic metrics and wrap-up codes

In this video @Gaurav Srivastava talks about how to filter and search conversations by acoustic metrics and wrap-up codes. Administrators can now find conversations in the Content Search view based on acoustic metrics, such as agent and customer talk times, overtalk instances, and silence...

Discussion Thread 3

Override Default Script for Customer first callback

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Display custom attribute in Queue activity view

Discussion Thread 5

Schedule Exports

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Recording Segment Permission

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Agent Location

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Calculate Time spent before dialing a Customer - Agent First Callback