Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

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Discussion Thread 1 Extract individual question scores from evaluations for trend reporting

Discussion Thread 1 Pulse Widge shows error Connection Failed

Library Entry Pulse Widge shows error Connection Failed

Discussion Thread 2 Genesys Customer Experience Insights (GCXI)

Discussion Thread 8 Default Media Type on Views

Discussion Thread 1 Feature Friday highlight: Share performance dashboards with team (public view option)

Discussion Thread 3 Entires scenario

Discussion Thread 1 Pulse - Email Notifications issues

Discussion Thread 2 Agent Status Reporting

Discussion Thread 1 Interacting vs Total Handle

About Genesys

Discussion Thread 1
Extract individual question scores from evaluations for trend reporting

Discussion Thread 1
Pulse Widge shows error Connection Failed

Library Entry
Pulse Widge shows error Connection Failed

Discussion Thread 2
Genesys Customer Experience Insights (GCXI)

Discussion Thread 8
Default Media Type on Views

Discussion Thread 1
Feature Friday highlight: Share performance dashboards with team (public view option)

Discussion Thread 3
Entires scenario

Discussion Thread 1
Pulse - Email Notifications issues

Discussion Thread 2
Agent Status Reporting

Discussion Thread 1
Interacting vs Total Handle