Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

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Discussion Thread 1 Developing Performance Dashboard in Genesys Cloud

Discussion Thread 4 Service Level metrics

Discussion Thread 3 "Protected" Flag (Legal Hold)

Discussion Thread 5 Data Action to retrieve the longest waiting time for calls waiting on queue

Discussion Thread 7 Database Question Regarding Agent Roles

Discussion Thread 1 Average Speed of Answer (ASA) is captured in any Attribute?

Discussion Thread 2 Tracking Agent Attrition (new feature)

Discussion Thread 6 Call Recording Attributes - Identify Calls Actively Being Recorded

Discussion Thread 2 Genesys E-Mail Survey - Concerns/Questions

Discussion Thread 12 NEW - Native Gamification and redesigned employee hub for off-queue tasks (watch video)

About Genesys

Discussion Thread 1
Developing Performance Dashboard in Genesys Cloud

Discussion Thread 4
Service Level metrics

Discussion Thread 3
"Protected" Flag (Legal Hold)

Discussion Thread 5
Data Action to retrieve the longest waiting time for calls waiting on queue

Discussion Thread 7
Database Question Regarding Agent Roles

Discussion Thread 1
Average Speed of Answer (ASA) is captured in any Attribute?

Discussion Thread 2
Tracking Agent Attrition (new feature)

Discussion Thread 6
Call Recording Attributes - Identify Calls Actively Being Recorded

Discussion Thread 2
Genesys E-Mail Survey - Concerns/Questions

Discussion Thread 12
NEW - Native Gamification and redesigned employee hub for off-queue tasks (watch video)