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How to Restrict Additional Columns and Hide Timeline & Participant Data in Interaction View

Rihab BEN MALEK

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Discussion Thread 2
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Genesys Cloud Topics Reporting/Analytics

Amanda Douglas

Added 3 days ago

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Genesys Cloud Topics Reporting/Analytics

Library Entry
Enhanced interaction visibility in agent status widget

In this video, @Yu Tan discusses a new feature "Enhanced interaction visibility in agent status widget" Supervisors can now use the agent status widget in performance dashboards to view all interactions handled by agents, along with the durations of the shortest and longest interactions....

Genesys Cloud Topics Community Videos ... Reporting/Analytics User Created FeatureReview TAMStudios Archive PureCloud Performance Dashboards

Guru Prasadh Jeevan Rao

Added 4 days ago

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Genesys Cloud Topics Community Videos ... Reporting/Analytics User Created FeatureReview TAMStudios Archive PureCloud Performance Dashboards

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Interactions report filter

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David Hawken

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Genesys Cloud Topics Reporting/Analytics

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View the logged-in users' and total in Genesys Cloud in real-time.

Genesys Cloud Topics API/Integrations Reporting/Analytics

Mazin Yousif Elhadi Yousif

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Genesys Cloud Topics API/Integrations Reporting/Analytics

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Get Digital Campaign (messagingcampaigns) Interactions

Genesys Cloud Topics Outbound Reporting/Analytics Unsure/Other

Martin Bunting

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Genesys Cloud Topics Outbound Reporting/Analytics Unsure/Other

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Transfers Between Users

Archive PureCloud Agent Performance Blind Transfer Performance Metrics Queue Metrics Genesys Cloud Topics Reporting/Analytics

Elyse Gritsonis

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Archive PureCloud Agent Performance Blind Transfer Performance Metrics Queue Metrics Genesys Cloud Topics Reporting/Analytics

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Genesys Cloud Topics Reporting/Analytics

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ANA BELEN ALONSO VIDALES

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Genesys Cloud Topics Reporting/Analytics

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First response & Average response time in Digital interactions

Genesys Cloud Topics Digital Channels Reporting/Analytics

Ahmed Abdelghany

Added 21 days ago

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Genesys Cloud Topics Digital Channels Reporting/Analytics

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About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

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Discussion Thread 2 How to Restrict Additional Columns and Hide Timeline & Participant Data in Interaction View

Discussion Thread 2 Labels

Library Entry Enhanced interaction visibility in agent status widget

Discussion Thread 3 Interactions report filter

Discussion Thread 3 View the logged-in users' and total in Genesys Cloud in real-time.

Discussion Thread 4 Get Digital Campaign (messagingcampaigns) Interactions

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Discussion Thread 3 CONTACTS metric definition

Discussion Thread 5 First response & Average response time in Digital interactions

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Discussion Thread 2
How to Restrict Additional Columns and Hide Timeline & Participant Data in Interaction View

Discussion Thread 2
Labels

Library Entry
Enhanced interaction visibility in agent status widget

Discussion Thread 3
Interactions report filter

Discussion Thread 3
View the logged-in users' and total in Genesys Cloud in real-time.

Discussion Thread 4
Get Digital Campaign (messagingcampaigns) Interactions

Discussion Thread 2
Transfers Between Users

Discussion Thread 3
External Tags Report

Discussion Thread 3
CONTACTS metric definition

Discussion Thread 5
First response & Average response time in Digital interactions