Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

Genesys

Skip Navigation Links

Footer - top
Footer - bottom
Header
Altocloud
Top Nav Bar

Welcome to the Genesys Community

Search

More Filters

Group Hidden H4 Anchor

Formal Tags Hidden H4 Anchor

Comments Hidden H4 Anchor

User Tags Hidden H4 Anchor

Created Hidden H4 Anchor

Discussion Thread 3 Reporting on Coaching/Monitoring in-progress interactions

Discussion Thread 5 Average Productivity per agent per day

Discussion Thread 2 Crystal Reports 2016 or 2020?

Discussion Thread 3 Abandoned Calls

Discussion Thread 1 Schedule reports does not generate/send email with report to recipients

Discussion Thread 2 Extract notes for an interaction

Discussion Thread 2 Occupancy and Shrinkage

Discussion Thread 3 Is there a way to list or show all the assigned queues for a agent in the People profile?

Discussion Thread 2 About GIM ETL jobs running more than 4:30 hours

Discussion Thread 3 Extract additional attributes off the the SIP Refer header

About Genesys

Hidden H4 Anchor

Hidden H4 Anchor

Hidden H4 Anchor

Hidden H4 Anchor

Hidden H4 Anchor

Discussion Thread 3
Reporting on Coaching/Monitoring in-progress interactions

Discussion Thread 5
Average Productivity per agent per day

Discussion Thread 2
Crystal Reports 2016 or 2020?

Discussion Thread 3
Abandoned Calls

Discussion Thread 1
Schedule reports does not generate/send email with report to recipients

Discussion Thread 2
Extract notes for an interaction

Discussion Thread 2
Occupancy and Shrinkage

Discussion Thread 3
Is there a way to list or show all the assigned queues for a agent in the People profile?

Discussion Thread 2
About GIM ETL jobs running more than 4:30 hours

Discussion Thread 3
Extract additional attributes off the the SIP Refer header