Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

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Discussion Thread 1 Dashboard Breaks when Widget Content changes

Discussion Thread 2 Whisper Tone Issue

Discussion Thread 1 Sentiment analysis for PureSocial as Third Party Chat

Discussion Thread 4 Availability of Reporting on Flow Milestones

Discussion Thread 2 Performance Filters: DIRECTION versus INITIAL DIRECTION

Library Entry Performance Filters: DIRECTION versus INITIAL DIRECTION

Discussion Thread 2 Screen recording - PCI requirement

Discussion Thread 1 Discrepancies between WFM and GXCI data

Discussion Thread 2 Deleted user not appears on Agent report or Quality report

Discussion Thread 2 Max Load Size on Pulse to Pull Snapshot data using Pulse Webservice API

About Genesys

Discussion Thread 1
Dashboard Breaks when Widget Content changes

Discussion Thread 2
Whisper Tone Issue

Discussion Thread 1
Sentiment analysis for PureSocial as Third Party Chat

Discussion Thread 4
Availability of Reporting on Flow Milestones

Discussion Thread 2
Performance Filters: DIRECTION versus INITIAL DIRECTION

Library Entry
Performance Filters: DIRECTION versus INITIAL DIRECTION

Discussion Thread 2
Screen recording - PCI requirement

Discussion Thread 1
Discrepancies between WFM and GXCI data

Discussion Thread 2
Deleted user not appears on Agent report or Quality report

Discussion Thread 2
Max Load Size on Pulse to Pull Snapshot data using Pulse Webservice API