Discussion Thread 1

Now Live: Flow Outcomes and Milestones Available in Journey Management

Library Entry

View average sentiment score across performance views

In this video @Kumar Sanjeevi shows us how to view average sentiment score across performance views. Administrators can now view the Average Sentiment Score by default in the Agent Performance, Queue Performance, and Flow Performance views. Previously, different views displayed sentiment...

Discussion Thread 6

Automatic change from productive to non-productive status at the end of interaction

Discussion Thread 2

AI Assisted Wrap Up Feedback

Library Entry

Group Ring column and filter in Interaction views

In this video @Mark Bernardo talks about the Group Ring column and filter in Interaction views. Supervisors can now view and filter voice interactions that alert group members via Group Ring in various analytics interaction views, including Agent Interactions Detail, Campaign Interactions...

Discussion Thread 7

Display ACW in the Agent status

Library Entry

View average sentiment score across performance views

In this video, @Kumar Sanjeevi talks about how administrators can now view the Average Sentiment Score by default in the Agent Performance, Queue Performance, and Flow Performance views. Previously, different views displayed sentiment data using different calculations. Now, all views use the...

Discussion Thread 2

Is there a way to extract survey data including the scores of 2&3 question surveys?

Discussion Thread 5

Changing the Subject Line for a Scheduled Report

Library Entry

Improved event list organization for enhanced journey building

In this video , @Brian Feeney talks about how the new event list allows users to see events in a logical sequence ordering, making it easier for users to drag and drop events in the correct order onto the canvas. This will make journey building more intuitive and faster. Release Notes :...