#ArchitectureandDesign #ConnectwithaCustomer(NEW) #DigitalChannels #Implementation #Integrations #Omni-ChannelDesktop/UserInterface #Outbound #PlatformAdministration #QualityManagement #Reporting/Analytics #Roadmap/NewFeatures #Routing(ACD/IVR) #Security #SIP/VolP ...

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Shenbaga Moorthy

Added 7 days ago

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Discussion Thread 1
Skills Performance View - skill groups can be for more than 1 skill?

PureCloud Topics Reporting/Analytics

Gerardo Barindelli

Added 8 days ago

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PureCloud Topics Reporting/Analytics

Discussion Thread 3
Agent view of their Historical Real Time Adherence

PureCloud Topics Ask Me Anything (AMA) Reporting/Analytics Unsure/Other

Martin Bunting

Added 9 days ago

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PureCloud Topics Ask Me Anything (AMA) Reporting/Analytics Unsure/Other

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About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

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Discussion Thread 1 international number

Discussion Thread 1 area code / exchange report

Discussion Thread 3 [Pulse] TimeProfile to show Call Answered in fixed Hours

Discussion Thread 6 Is it possible to bulk extract chat transcripts from Genesys Cloud

Library Entry Is it possible to bulk extract chat transcripts from Genesys Cloud

Discussion Thread 2 Genesys Customer Experience Insights (GCXI) data vs Genesys Workforce Management (WFM) data Inconsistencies

Discussion Thread 3 Agent Desktop Cannot able to login using Tenant

Library Entry Agent Desktop Cannot able to login using Tenant

Discussion Thread 1 Skills Performance View - skill groups can be for more than 1 skill?

Discussion Thread 3 Agent view of their Historical Real Time Adherence

About Genesys

Discussion Thread 1
international number

Discussion Thread 1
area code / exchange report

Discussion Thread 3
[Pulse] TimeProfile to show Call Answered in fixed Hours

Discussion Thread 6
Is it possible to bulk extract chat transcripts from Genesys Cloud

Library Entry
Is it possible to bulk extract chat transcripts from Genesys Cloud

Discussion Thread 2
Genesys Customer Experience Insights (GCXI) data vs Genesys Workforce Management (WFM) data Inconsistencies

Discussion Thread 3
Agent Desktop Cannot able to login using Tenant

Library Entry
Agent Desktop Cannot able to login using Tenant

Discussion Thread 1
Skills Performance View - skill groups can be for more than 1 skill?

Discussion Thread 3
Agent view of their Historical Real Time Adherence