A place to ask questions, connect with others, and stay in the know
In this video @Kumar Sanjeevi shows us how to view average sentiment score across performance views. Administrators can now view the Average Sentiment Score by default in the Agent Performance, Queue Performance, and Flow Performance views. Previously, different views displayed sentiment...
In this video @Mark Bernardo talks about the Group Ring column and filter in Interaction views. Supervisors can now view and filter voice interactions that alert group members via Group Ring in various analytics interaction views, including Agent Interactions Detail, Campaign Interactions...
In this video, @Kumar Sanjeevi talks about how administrators can now view the Average Sentiment Score by default in the Agent Performance, Queue Performance, and Flow Performance views. Previously, different views displayed sentiment data using different calculations. Now, all views use the...
In this video , @Brian Feeney talks about how the new event list allows users to see events in a logical sequence ordering, making it easier for users to drag and drop events in the correct order onto the canvas. This will make journey building more intuitive and faster. Release Notes :...