Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

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Discussion Thread 2 How to restrict recording retrieval after transferring a call between divisions?

Discussion Thread 2 Funky time format in new option for HH:MM:SS output in Views

Discussion Thread 2 Pulse 9 - Display Agent within a Group with the Highest Value of a Statistic

Discussion Thread 9 Dashboard, Longest Waiting

Discussion Thread 3 Debug Calls

Discussion Thread 2 Is there a table in infomart that stores the information of a multifunctional property pathAudio?

Discussion Thread 2 Alerts for Team Leafds

Discussion Thread 19 Removing an agent from PureCloud

Discussion Thread 2 Log of users who listened and downloaded recordings

Discussion Thread 8 Best way to Purge ICON DB

About Genesys

Discussion Thread 2
How to restrict recording retrieval after transferring a call between divisions?

Discussion Thread 2
Funky time format in new option for HH:MM:SS output in Views

Discussion Thread 2
Pulse 9 - Display Agent within a Group with the Highest Value of a Statistic

Discussion Thread 9
Dashboard, Longest Waiting

Discussion Thread 3
Debug Calls

Discussion Thread 2
Is there a table in infomart that stores the information of a multifunctional property pathAudio?

Discussion Thread 2
Alerts for Team Leafds

Discussion Thread 19
Removing an agent from PureCloud

Discussion Thread 2
Log of users who listened and downloaded recordings

Discussion Thread 8
Best way to Purge ICON DB