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In this video, Joseph discusses the new feature - Metric values in views with duration statistics Contact center managers and supervisors can now view minimum, maximum, total, average, and count values in analytics views that contain duration statistics. For more information, see About...
FeatureReview_CX_Analytics_Metric values in views with duration statistics_JR_20230322.mp4
In this video, Rebecca presents three new features on ACW Extend after call work (ACW) timeout settings to digital channels Administrators and contact center managers can now extend ACW timeout settings to email, message, and chat interactions. When administrators enable the Enforce...
20230315_FeatureReview_CX_Inbound_ACW Improvements_RH.mp4