Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

Genesys

Skip Navigation Links

Footer - top
Footer - bottom
Header
Altocloud
Top Nav Bar

Welcome to the Genesys Community

Search

Categories

Refine by

Community

Formal Tags

Comments

User Tags

Created

Discussion Thread 2 Reporting on Interactions going to voicemail

Discussion Thread 1 Forecast FTE per interval from database

Discussion Thread 1 Interaction queue views in pulse application

Discussion Thread 9 Missing call volume- ACD Calls offered vs calls answered

Discussion Thread 1 Help with getting value of displayName in an API call

Discussion Thread 5 Reporting on Emails Received

Discussion Thread 2 create a report of station information

Discussion Thread 3 First Contact Resolution Reporting

Discussion Thread 4 IO_HeadcountForecastStats documentation

Discussion Thread 8 Report with combined metrics for multiple queues

About Genesys

Discussion Thread 2
Reporting on Interactions going to voicemail

Discussion Thread 1
Forecast FTE per interval from database

Discussion Thread 1
Interaction queue views in pulse application

Discussion Thread 9
Missing call volume- ACD Calls offered vs calls answered

Discussion Thread 1
Help with getting value of displayName in an API call

Discussion Thread 5
Reporting on Emails Received

Discussion Thread 2
create a report of station information

Discussion Thread 3
First Contact Resolution Reporting

Discussion Thread 4
IO_HeadcountForecastStats documentation

Discussion Thread 8
Report with combined metrics for multiple queues