Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

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Discussion Thread 1 Scheduling Generation Accuracy

Discussion Thread 3 Send recording through email for specific wrap up code

Discussion Thread 6 Historical report: Agent activity details

Library Entry Ideas Lab: Key take-aways

Discussion Thread 1 Ideas Lab: Key take-aways

Discussion Thread 1 Ideas Lab: Key take-aways

Library Entry Ideas Lab: Key take-aways

Discussion Thread 1 Ideas Lab: Key take-aways

Library Entry Ideas Lab: Key take-aways

Discussion Thread 2 Queue Reports Inbound Call by Month and Hour

About Genesys

Discussion Thread 1
Scheduling Generation Accuracy

Discussion Thread 3
Send recording through email for specific wrap up code

Discussion Thread 6
Historical report: Agent activity details

Library Entry
Ideas Lab: Key take-aways

Discussion Thread 1
Ideas Lab: Key take-aways

Discussion Thread 1
Ideas Lab: Key take-aways

Library Entry
Ideas Lab: Key take-aways

Discussion Thread 1
Ideas Lab: Key take-aways

Library Entry
Ideas Lab: Key take-aways

Discussion Thread 2
Queue Reports Inbound Call by Month and Hour