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154 results for "tags:"Reporting/Analytics""

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Discussion Thread 4
Agent Performance View possessed?

Darryn Chang

Added 8 days ago

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PureCloud Topics Outbound Reporting/Analytics Unsure/Other

Library Entry
Agent Performance View possessed?

Performance_Agents.webm

PureCloud Topics Outbound Reporting/Analytics Unsure/Other

Darryn Chang

Added 8 days ago

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PureCloud Topics Outbound Reporting/Analytics Unsure/Other

Event
GUGFC - Reporting Examples, Tips, Strategies, Advancements, and Trends

This event is hosted by the Genesys User Group for Customers. Any Genesys Customer can become a member of the user group and join webinars. Visit our page to learn more about the user group and how to join. If you cannot attend live, a recording will be available in the user group's archive...

06-26-2019 | 13:00 - 14:30 CT

PureConnect Topics Reporting/Analytics

Added 19 days ago

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PureConnect Topics Reporting/Analytics

Discussion Thread 2
PureConnect - Logged In - IC User reports

PureConnect Topics Reporting/Analytics

William Martín Chávez González

Added 26 days ago

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PureConnect Topics Reporting/Analytics

Discussion Thread 2
Average Wrap Up

PureCloud Topics Reporting/Analytics

Ryan Lackey

Added 26 days ago

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PureCloud Topics Reporting/Analytics

Discussion Thread 2
Scheduled PureCloud Reports Not Completing

PureCloud Topics Reporting/Analytics

Bruce Lambert

Added 28 days ago

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PureCloud Topics Reporting/Analytics

Library Entry
Scheduled PureCloud Reports Not Completing

#Reporting/Analytics

Scheduled Reports Not Completing_5.20.19.docx

PureCloud Topics Reporting/Analytics

Bruce Lambert

Added 28 days ago

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PureCloud Topics Reporting/Analytics

Discussion Thread 4
CSV Export of Performance Views - time value formatting

PureCloud Topics Reporting/Analytics

Elka Czarny

Added 05-16-2019

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PureCloud Topics Reporting/Analytics

Discussion Thread 5
New Connection column in Performance views

PureCloud Topics Outbound Reporting/Analytics

Darryn Chang

Added 05-13-2019

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PureCloud Topics Outbound Reporting/Analytics

Discussion Thread 3
InfoMart - Missing Routing points in interaction_resource_fact table

PureEngage Premises Topics Reporting/Analytics

Genady Lesov

Added 05-09-2019

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PureEngage Premises Topics Reporting/Analytics

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About Genesys

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

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Discussion Thread 4 Agent Performance View possessed?

Library Entry Agent Performance View possessed?

Event GUGFC - Reporting Examples, Tips, Strategies, Advancements, and Trends

Discussion Thread 2 PureConnect - Logged In - IC User reports

Discussion Thread 2 Average Wrap Up

Discussion Thread 2 Scheduled PureCloud Reports Not Completing

Library Entry Scheduled PureCloud Reports Not Completing

Discussion Thread 4 CSV Export of Performance Views - time value formatting

Discussion Thread 5 New Connection column in Performance views

Discussion Thread 3 InfoMart - Missing Routing points in interaction_resource_fact table

About Genesys

Discussion Thread 4
Agent Performance View possessed?

Library Entry
Agent Performance View possessed?

Event
GUGFC - Reporting Examples, Tips, Strategies, Advancements, and Trends

Discussion Thread 2
PureConnect - Logged In - IC User reports

Discussion Thread 2
Average Wrap Up

Discussion Thread 2
Scheduled PureCloud Reports Not Completing

Library Entry
Scheduled PureCloud Reports Not Completing

Discussion Thread 4
CSV Export of Performance Views - time value formatting

Discussion Thread 5
New Connection column in Performance views

Discussion Thread 3
InfoMart - Missing Routing points in interaction_resource_fact table