Genesys Engage on-premises

ICON needs to be configured for this. Should populate respective tables in Infomart. https://docs.genesys.com/Documentation/GPM/9.0.0/oneguide/GIMintegration GCXI is of course optional but recommended as you have out of the box templates to work with ...

Object groups for reporting (group of agents, group of queues) - we needed a lot of customization with A3S for this... (I miss so much Infomart/GI2) Multithreading (parallel flow) Broadcast call distribution (I know, I know... not an ACD feature) ...

Hi @Wichean Butakhieo ! Recently I was playing with IA, not remember which one (at the end I use all I can), I was able to make a tool to replicate something similar to Kazimir tool. Another teamate build a tool to analyse WDE logs and get a quite ...

Hi, You can try to add prefix when dialing a number and route it to a Route Point via dial plan so that it will go to a routing strategy and from there, you can play with DNC table using Database Wizard block. once routing strategy is done and the number ...

I have a problem with the PDC and DRC platforms. During the switchover to the DRC platform, I am using the standby database (to use ConfigDB) and DNS switching to use the DRC config server. The recent issue observed was that I stopped the config server ...

Yep I think Luiz has hit the nail on the head. That would give the transfer and any data you want to pass over in an elegant solution. ------------------------------ Qasim Chaudhry Professional Services Director ------------------------------

Hello everyone, I'm seeing an odd behavior in my Genesys Cloud queues and agent activity view. Some agents are displayed as having interactions lasting 4 or even 6 days in a specific queue. However: These interactions do not appear ...

Check the name of the key for overriding WDE settings. In the WDE application options (used for logging in), in the interaction-workspace section, the key name is interaction.override-option-key, and the default value is IW_OverrideOptions. If you have ...

Hello, I am just looking for documentation guide of Genesys integrates with other social Media like [Viber/WhatsApp]. Platform being used - Genesys Engage on-premises #GenesysEngagePremDev #Digitalchannels ------------------------------ ...

Hi, I am using the PSDK to develop a Java application that captures CTI events. Within these events, there is a field called AttributeEventSequenceNumber . I would like to understand how this field is generated internally - specifically, which underlying ...